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Technical Support Associate Jobs in Westfield, MA

Eastman

Customer Service Technical Rep

Springfield, MA · On-site

$72K - $99K/yr

... • Support Sales, Marketing, Technical Service, Market Development and Technology in the ... Qualifications • Associate's degree in scientific or engineering field required; Bachelor ...

Triumph Group, Inc.

Engineer, AME 3

West Hartford, CT · On-site

$91K - $136K/yr

The PSE will be a technical expert for assigned product lines and will direct and support relevant ... and associates at all levels of the organization. This key opening is an excellent steppingstone ...

Triumph Group, Inc.

Engineer, AME 3

West Hartford, CT · On-site

The PSE will be a technical expert for assigned product lines and will direct and support relevant ... and associates at all levels of the organization. This key opening is an excellent steppingstone ...

Trimedx

Biomedical Technician I

Springfield, MA · On-site

$21 - $26/hr

If you're ready to grow your technical career while supporting the people who save lives, we'd love to meet you. At Trimedx, we are committed to cultivating a workplace culture where every associate ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Westfield, MA

Technical Support Associate information

See Westfield, MA salary details

$11

$25

$59

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Westfield, MA is $25.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.60 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Westfield, MA?

For Technical Support Associate jobs in Westfield, MA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Westfield, MA look for?

The top searched job categories for Technical Support Associate jobs in Westfield, MA are:

What cities near Westfield, MA are hiring for Technical Support Associate jobs?

Cities near Westfield, MA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Westfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $53,631 per year, or $25.8 per hour.

CDB AI & Analytics - Development - Technical Lead - MDV116

First Soft Solutions

Hartford, CT • On-site

Contractor

Re-posted 6 days ago

Job description

1.Job title ONSITE - REQUIRED SKILL- GCP CLOUD BIG TABLE TEAM LEAD 2.Job summary • Strong knowledge/experience in Unix/Shell Scripting • Strong knowledge/experience in SQL • Strong knowledge/experience in Hadoop Eco System (Hive, HDFS, Map Reducer etc.) • Strong knowledge/experience in GCP (Big Query, GCS, Pub/Sub, FHIR, DataProc, Dataflow, Cloud functions, Airflow/Composer etc.) • Experience in production support is added advantage Knowledge/experience in Python, Spark is an added advantage 3.Experience 7to10yrs 4.Required Skills Technical Skills- ,Hive,Apache Hadoop,Python,Google Cloud - Big Data,Google BigQuery Domain Skills- ,Payer 5.Nice to have skills Techincal Skills- ,ANSI SQL,Core Java,Google Big Table,Unix Shell Scripting,Map Reduce Domain Skills- 6.Technology Data Management 7.Shift Day 8.Roles & Responsibilities • L1 production support based on SOP (Standard Operating Procedure) for job failure related incident tickets • L2 production support for service request related tickets (Ingestion & Data Help) • Responsible for meeting agreed SLA for incident tickets and service requests • Identify chronically occurring failures/issues and work towards applying permanent fix for the same • Identify and Implement the automation scope wherever possible • Closely work with onshore and offshore contractors and get the work done Attend PI planning meetings • Strong communication, presentation, analytical and problem-solving skills • Strong knowledge on entire SDLC process • Solid experience in proactively identifying and mitigating the risks involved • Team mentoring and conflict management 9.Job Location Primary: USCTHARC01-Hartford - CT USA, CLT Alternate: , 10.Job Type 60CW00 Business Associate 11.Demand Requires Travel? N 12.Certification(s) Required NA
COVID-19 Vaccination Requirement: Please note that, where allowed by local law, Cognizant requires associates of all Cognizant entities, subsidiaries, and joint ventures, including non-integrated business, as well as contractors, to be fully vaccinated against COVID-19 if or when their role requires them to conduct business face-to-face. This includes any role that necessitates presence at a Cognizant or client site, in-person event or meeting, or business travel. In accordance with local law, vaccination will also be required when mandated by a client or the country government, regardless of work location.
New hires will be asked to attest to their vaccination status and upload proof of vaccination as applicable after joining.
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About First Soft Solutions

Sourced by ZipRecruiter

First Soft Solutions custom application Development and Maintenance Services are designed to enable you to lower the total cost of ownership and the required quality for your application. While all application Development Outsourcing is Technically custom, The difference is that packaged applications were designed with a general set of features to be used by a broad range of users. Custom application development is capable of producing practically any feature you may desire for your site. Time and money are virtually the only limiting factors. Our goal is to provide Clients with the Solution that fits their specific and unique needs while giving them the knowledge they need to operate and maintain the New Systems and Software. Our allegiance is to the best solution for our Clients. Our experience and knowledgeable consultants are ready to go above and beyond expectations to assist you in obtaining your goals. We can also provides expert project management throughout the entire project life cycle.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

East Brunswick, NJ, US

Year founded

2006

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