The ideal candidate will have 3-5 years of technical support experience and an Associate's Degree in a related field. Responsibilities include answering customer calls, troubleshooting technical ...
The ideal candidate will have 3-5 years of technical support experience and an Associate's Degree in a related field. Responsibilities include answering customer calls, troubleshooting technical ...
Desktop Support Analyst
Springfield, MA · On-site
$23.25 - $31/hr
Provide onsite, remote, and desk-side technical support for hardware, software, networking, and ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
Posted today
Quick apply
Desktop Support Analyst
Springfield, MA · On-site
$23.25 - $31/hr
Provide onsite, remote, and desk-side technical support for hardware, software, networking, and ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
Posted today
Desktop Support Analyst
$30 - $35/hr
Provide onsite, remote, and desk-side technical support for hardware, software, networking, and ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
New
Desktop Support Analyst
$30 - $35/hr
Provide onsite, remote, and desk-side technical support for hardware, software, networking, and ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
New
Help desk
Windsor, CT · On-site
$18/hr
Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center with a high incoming phone call volume. * Associate's Degree in Computer Science, Engineering or a ...
Help desk
Windsor, CT · On-site
$18/hr
Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center with a high incoming phone call volume. * Associate's Degree in Computer Science, Engineering or a ...
End-User Support Technician - Systemwide
Farmington, CT · On-site
$50K - $55K/yr
Associates degree or equivalent combination of education and training, and one or more years of experience in customer service, computer technical support, computer consulting and/or computer ...
End-User Support Technician - Systemwide
Farmington, CT · On-site
$50K - $55K/yr
Associates degree or equivalent combination of education and training, and one or more years of experience in customer service, computer technical support, computer consulting and/or computer ...
End-User Support Technician - Systemwide
$50K - $55K/yr
Associates degree or equivalent combination of education and training, and one or more years of experience in customer service, computer technical support, computer consulting and/or computer ...
End-User Support Technician - Systemwide
$50K - $55K/yr
Associates degree or equivalent combination of education and training, and one or more years of experience in customer service, computer technical support, computer consulting and/or computer ...
Sales Associate I - Hip & Knee
Hartford, CT · On-site
$14 - $19.25/hr
This entry-level role provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. The Sales Associate I builds ...
Sales Associate I - Hip & Knee
Hartford, CT · On-site
$14 - $19.25/hr
This entry-level role provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. The Sales Associate I builds ...
Support the sales process with timely, accurate technical information that builds customer ... Associate or Bachelor's degree in Mechanical Engineering or related technical field * Experience ...
Support the sales process with timely, accurate technical information that builds customer ... Associate or Bachelor's degree in Mechanical Engineering or related technical field * Experience ...
Support the sales process with timely, accurate technical information that builds customer ... Associate or Bachelor's degree in Mechanical Engineering or related technical field * Experience ...
Support the sales process with timely, accurate technical information that builds customer ... Associate or Bachelor's degree in Mechanical Engineering or related technical field * Experience ...
... associates. Maintains all records pertaining to department personnel under individuals report. Span of control, approx: 6-8 FTA's + 6-8 TE's and all production equipment used by technical support and ...
... associates. Maintains all records pertaining to department personnel under individuals report. Span of control, approx: 6-8 FTA's + 6-8 TE's and all production equipment used by technical support and ...
... associates. Maintains all records pertaining to department personnel under individuals report. Span of control, approx: 6-8 FTA's + 6-8 TE's and all production equipment used by technical support and ...
... associates. Maintains all records pertaining to department personnel under individuals report. Span of control, approx: 6-8 FTA's + 6-8 TE's and all production equipment used by technical support and ...
Technical Director - Pest Control
$90K - $110K/yr
You will influence strategy, develop people, support customers, and help drive continuous ... Industry certifications such as Associate Certified Entomologist (ACE), Board Certified ...
Technical Director - Pest Control
$90K - $110K/yr
You will influence strategy, develop people, support customers, and help drive continuous ... Industry certifications such as Associate Certified Entomologist (ACE), Board Certified ...
Technical Director - Pest Control
Agawam, MA · On-site
$90K - $110K/yr
You will influence strategy, develop people, support customers, and help drive continuous ... Industry certifications such as Associate Certified Entomologist (ACE), Board Certified ...
Technical Director - Pest Control
Agawam, MA · On-site
$90K - $110K/yr
You will influence strategy, develop people, support customers, and help drive continuous ... Industry certifications such as Associate Certified Entomologist (ACE), Board Certified ...
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IT Support Specialist
Hartford, CT · On-site
$58K - $65K/yr
Associate's Degree in technology field, or equivalent experience preferred · Experience: 1-3+ years' experience in providing technical support. Previous experience is a must. · Skills: Advanced ...
Quick apply
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IT Support Specialist
Hartford, CT · On-site
$58K - $65K/yr
Associate's Degree in technology field, or equivalent experience preferred · Experience: 1-3+ years' experience in providing technical support. Previous experience is a must. · Skills: Advanced ...
Program Lead (Advanced Associate, Customer Service) At Pearson, our purpose is to help people ... Manages Tier 2 technical support needs and uses available systems, resources, published materials ...
Program Lead (Advanced Associate, Customer Service) At Pearson, our purpose is to help people ... Manages Tier 2 technical support needs and uses available systems, resources, published materials ...
Information Technology Support Specialist
Simsbury, CT · On-site
$37.59 - $44.93/hr
Supporting law enforcement and dispatch operations technology, including technology and ... Associate's degree (A.A.) or equivalent from an accredited two-year college or technical school in ...
Information Technology Support Specialist
Simsbury, CT · On-site
$37.59 - $44.93/hr
Supporting law enforcement and dispatch operations technology, including technology and ... Associate's degree (A.A.) or equivalent from an accredited two-year college or technical school in ...
CL Account Manager
South Windsor, CT · On-site
Background in sales support, technical support, or implementation roles * 1-2 years of experience in the real estate lending, mortgage or banking industry Education: * Associate's degree (required ...
CL Account Manager
South Windsor, CT · On-site
Background in sales support, technical support, or implementation roles * 1-2 years of experience in the real estate lending, mortgage or banking industry Education: * Associate's degree (required ...
... support enterprise transformation and business value. * Lead the design and implementation of Oracle Platform as a Service solution across cloud and hybrid environments * Oversee cloud migration ...
... support enterprise transformation and business value. * Lead the design and implementation of Oracle Platform as a Service solution across cloud and hybrid environments * Oversee cloud migration ...
CL Account Manager
South Windsor, CT · On-site
Background in sales support, technical support, or implementation roles * 1-2 years of experience in the real estate lending, mortgage or banking industry Education: * Associate's degree (required ...
CL Account Manager
South Windsor, CT · On-site
Background in sales support, technical support, or implementation roles * 1-2 years of experience in the real estate lending, mortgage or banking industry Education: * Associate's degree (required ...
Cell Lead - ISO Tube - 2nd Shift
Farmington, CT · On-site
$48K - $72K/yr
Provides technical support in the manufacturing process of the primary department. Aids in set-up ... Associate's Degree in a technical discipline, or equivalent, required. * 5-7 years experience in ...
Cell Lead - ISO Tube - 2nd Shift
Farmington, CT · On-site
$48K - $72K/yr
Provides technical support in the manufacturing process of the primary department. Aids in set-up ... Associate's Degree in a technical discipline, or equivalent, required. * 5-7 years experience in ...
Technical Support Associate information
See Westfield, MA salary details
$11.55 - $15.93
2% of jobs
$18.91 is the 25th percentile. Wages below this are outliers.
$15.93 - $20.31
34% of jobs
The median wage is $22.28 / hr.
$20.31 - $24.69
32% of jobs
$26.67 is the 75th percentile. Wages above this are outliers.
$24.69 - $29.07
17% of jobs
$29.07 - $33.45
5% of jobs
$33.45 - $37.83
6% of jobs
$37.83 - $42.21
2% of jobs
$42.21 - $46.60
2% of jobs
$46.60 - $50.98
0% of jobs
$50.98 - $55.36
0% of jobs
$55.36 - $59.74
0% of jobs
$11
$25
$59
How much do technical support associate jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for technical support associate in Westfield, MA is $25.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.60 per hour, depending on experience, location, and employer.
What does a technical support associate do?
A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.
What are the key skills and qualifications needed to thrive as a technical support associate?
To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.
What are some common challenges technical support associates face, and how can they effectively manage them?
Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What is the difference between Technical Support Associate vs Customer Support Specialist?
| Aspect | Technical Support Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Call centers, IT departments, technical help desks | Call centers, retail, online support platforms |
| Industry Usage | IT, software, hardware companies | Retail, telecom, service industries |
| Common Search/Comparison | Technical Support Associate vs Customer Support Specialist |
The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.
What are popular job titles related to Technical Support Associate jobs in Westfield, MA?
For Technical Support Associate jobs in Westfield, MA, the most frequently searched job titles are:
What cities near Westfield, MA are hiring for Technical Support Associate jobs?
Cities near Westfield, MA with the most Technical Support Associate job openings:
Onsite 2nd-Line Help Desk Specialist - Financial IT Support
Windsor, CT • On-site
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
A technology services firm is urgently seeking a Help Desk Representative located in Windsor, CT. The ideal candidate will have 3-5 years of technical support experience and an Associate's Degree in a related field. Responsibilities include answering customer calls, troubleshooting technical issues, and documenting incidents. Experience in the financial industry is highly desired. This is an in-person role and requires strong analytical skills and communication abilities. #J-18808-Ljbffr