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Technical Support Associate Jobs in Wayne, NJ (NOW HIRING)

HYTORC

Customer Support Associate

South Hackensack, NJ

$25 - $30/hr

Our Customer Support Associates interact with different types of clients and vendors. Flexibility ... Willing and able to learn a highly technical product quickly * Strong, relentless follow-up skills.

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.

Cantor Fitzgerald

Associate, Application Support

Manhattan, NY · On-site

$18.75 - $24.25/hr

... Associate in Application Support. This role involves ensuring the smooth operation of trading ... Responsibilities : • Monitor and respond to technical platform failures and trade disruptions ...

BronxCare Health System

Lab Support Associate

Bronx, NY · On-site

$28.81/hr

Calling/logging "Panic Values." Answer phones; route calls - technical and others to appropriate lab. Perform all tasks necessary for specimens for "Reference Lab., e.g., filling out forms, physical ...

Cantor Fitzgerald

Associate Application Support

Manhattan, NY · On-site

$18.75 - $24.25/hr

Cantor Fitzgerald is seeking an Associate Application Support to perform a Level 2 Production ... technical and business teams. • Basic understanding of networking concepts such as latency ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Wayne, NJ

Technical Support Associate information

See Wayne, NJ salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Wayne, NJ is $24.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.20 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Wayne, NJ?

The most popular types of Technical Support jobs in Wayne, NJ are:

What are popular job titles related to Technical Support Associate jobs in Wayne, NJ?

For Technical Support Associate jobs in Wayne, NJ, the most frequently searched job titles are:

What cities near Wayne, NJ are hiring for Technical Support Associate jobs?

Cities near Wayne, NJ with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Customer Support Associate

HYTORC

South Hackensack, NJ

$25 - $30/hr

Full-time

Posted 11 days ago

HYTORC rating

7.3

Company rating: 7.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

309th of 494 rated machine equipment manufacturers

Job description

We are currently seeking an experienced Customer Support Associate who is seasoned in a product-driven environment (Industrial products are a big plus). This is a very important position for HYTORC. Our Customer Support Associates interact with different types of clients and vendors. Flexibility is needed in order to learn how our customers are handled. We are looking for an individual that displays a pattern of going above and beyond the call of duty in order to deliver the level of WORLD CLASS Customer Service that the HYTORC brand stands for.

Essential Duties:

  • Handle 75-100 emails per day
  • Handle 50-75 phone calls per day
  • Service clients located all over North America
  • Schedule, communicate, and file documents regarding tool delivery
  • Enter data into Excel, SAP (ERP) and other software
  • Coordinate any missing components for orders with purchasing (some products may not be in stock and may have to be placed on backorder)
  • Learn and become proficient in HYTORC product part numbers and accessories.
  • Recommend equipment and accessories that best meet customer requirements.
  • Strong follow-up skills with a commitment to consistent customer follow-up.
  • Enter billing data and then review to ensure:
    • Proper documentation is provided by Customer
    • Customer is being billed accurately according to current price lists & current global agreements
    • Reconcile inventory on invoice by matching the SKU to what is on the order
    • The correct amount is applied for shipping
    • The correct account is being used for the customer
    • Provide customer with copy of order when completed
  • Handle requests (when necessary) for:
    • Third-party charges (i.e. shipping)
    • Exceptions to normally required documentation
    • Price changes
    • Answer both internal and external questions (Internal- Salespeople, Territory Managers, Customer Service, etc. External- end users / customers)
  • Communicate with customers directly via phone/email to assist with:
    • Billing/Accounting
    • Customer account verifications (when necessary)
    • Date(s) of purchase information
    • Repair history
    • Warranty information – answer questions/provide information regarding status
    • Customer ID information
    • Monitor the “Domestic Box” and forward any faxes submitted by customers to the appropriate department, then file those faxes accordingly

Requirements:

  • Willing and able to learn a highly technical product quickly
  • Strong, relentless follow-up skills.
  • MUST BE a self-starter
  • Must be diligent / proactive
  • Experience supporting physical products, equipment, inventory, manufacturing, distribution, or industrial goods.
  • Ability to move/lift on occasion and go into warehouse environment in order to resolve inventory issues and/or answer questions accurately
  • Aptitude for supporting technical products, equipment, accessories, and sales-related inquiries.
  • Must have thick skin; this is a fast-paced, high-intensity environment.
  • Able to work alone or as a part of a team
  • Display a willingness and disposition to learn and be trained
  • Proficient with Microsoft Office Suite and computers in general.
  • Strong writing and speaking skills

Preferred:

  • Prior experience with SAP B1, Great Plains, or similar ERP system
  • Experience handling / supporting a team of Sales Representatives is a plus
  • Experience handling customer service in an online chat environment is a plus
  • Experience handling heavy volume of phone calls / emails is a plus

Salary Range: $25.00 - $30.00 per hour, depending on experience, qualifications, certifications, and overall fit for the position.

HYTORC offers a competitive benefits package that includes health, dental, and vision insurance, paid time off, paid holidays, life and disability insurance, 401(k) retirement savings opportunities, and other employee benefit programs available to eligible employees.

#ZR

Company Description

Industry leader with great innovation.

What HYTORC employees say

Pay

Benefits

Hours and flexibility

Workplace

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