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Technical Support Associate Jobs in Wayne, NJ (NOW HIRING)

Compunnel

L2 Technical Support Analyst

Roseland, NJ · On-site

JOB SUMMARY Provide high-touch, white-glove technical support to associates through C-Suite executives, maintaining the highest level of professionalism, communication, and discretion. Key ...

Axon

Technical Support Engineer, Axon 911

New York, NY · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

ABB

VFD Technical Support Specialist

NY · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...

New

Group One Trading

Trade Support Associate

Manhattan, NY · On-site

$85K - $110K/yr

Trade Support Associate Location: New York, NY Salary: $85,000 - $110,000 THE OPPORTUNITY Group One ... We also encourage applicants with various levels of technical backgrounds to apply. Our ideal Trade ...

New

HYTORC

Customer Support Associate

South Hackensack, NJ · On-site

$25 - $30/hr

Customer Support Associate We are currently seeking an experienced Customer Support Associate who ... Willing and able to learn a highly technical product quickly * Strong, relentless follow-up skills.

HYTORC

Customer Support Associate

South Hackensack, NJ

$25 - $30/hr

Our Customer Support Associates interact with different types of clients and vendors. Flexibility ... Willing and able to learn a highly technical product quickly * Strong, relentless follow-up skills.

Hytorc

Customer Support Associate

South Hackensack, NJ · On-site

$25 - $30/hr

Our Customer Support Associates interact with different types of clients and vendors. Flexibility ... Willing and able to learn a highly technical product quickly * Strong, relentless follow-up skills.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Wayne, NJ

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Wayne, NJ is $24.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.20 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Wayne, NJ?

The most popular types of Technical Support jobs in Wayne, NJ are:

What are popular job titles related to Technical Support Associate jobs in Wayne, NJ?

For Technical Support Associate jobs in Wayne, NJ, the most frequently searched job titles are:

What cities near Wayne, NJ are hiring for Technical Support Associate jobs?

Cities near Wayne, NJ with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

L2 Technical Support Analyst

Compunnel

Roseland, NJ • On-site

Contractor

Re-posted 8 days ago

Job description

JOB SUMMARY
Provide high-touch, white-glove technical support to associates through C-Suite executives, maintaining the highest level of professionalism, communication, and discretion.
Key Responsibilities
Resolve escalated technical issues ranging from simple password resets to complex database and systems configurations.
Troubleshoot macOS and Windows operating systems, as well as enterprise laptops, desktops, and mobile devices.
Administer secure remote access using SASE (Palo Alto GlobalProtect) and ZTNA (Zero Trust Network Access) frameworks.
Troubleshoot local and remote network connectivity issues, partnering directly with the Network and Security teams to resolve infrastructure bottlenecks.
Support cloud-based security policies and user access controls within Azure Security (Entra ID / Conditional Access).
Partner with Release Management and Security teams to ensure seamless patch deployment and endpoint compliance.
Manage, configure, and secure enterprise endpoints using JAMF (macOS) and Microsoft Intune (Windows/iOS/Android).
Leverage automation and scripting (e.g., PowerShell, Bash, Python) to enhance deployments and automate ticketing workflows inside ServiceNow.
Required Qualifications
Experience: 3-5+ years in an advanced L2/L3 technical support, desktop engineering, or systems support role.
Proven track record of supporting C-level executives with excellent communication skills, emotional intelligence, and discretion.
MDM & Cloud Security: Strong administrative experience with JAMF, Microsoft Intune, and Azure Security environments.
Solid understanding of TCP/IP, DNS, SASE (GlobalProtect), and ZTNA concepts.
Practical experience scripting to automate tasks, package software, or integrate endpoints with systems like ServiceNow.
Comprehensive knowledge of macOS, Windows, iOS, Android, and enterprise-grade hardware.
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About Compunnel

Sourced by ZipRecruiter

Compunnel is a well-known company located in Plainsboro, NJ, US, recognized in the industry of IT Services and Solutions. Established in 1989, Compunnel offers a suite of services that help businesses integrate technology efficiently into their operations, a recognizable name in the IT solutions sphere for over three decades. The company’s service portfolio includes Digital Transformation, Business Intelligence, Cloud Services, Cybersecurity, and Application Modern Services, among others. Guided by its mission "to innovate with industry-leading digital solutions and disruptive tech strategies for unimagining business growth," the company underlines its commitment to offering out-of-the-box solutions to its clients. Remarkable achievements of the company include serving more than 30 Fortune 500 companies and providing job opportunities for over 50,000 individuals.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

1994

Social media

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