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Technical Support Manager Jobs in Wayne, NJ (NOW HIRING)

Sigma Computing

Technical Support Manager

New York, NY

$140K - $170K/yr

... focused manager to lead a team of high energy Support Engineers. In this role you will be ... technical field. This requirement is a minimum and cannot be substituted by work experience alone.

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

... technical field. This requirement is a minimum and cannot be substituted by work experience alone ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

STAFFWORXS

Technical Support

Basking Ridge, NJ · On-site

... manage multiple priorities effectively • Willingness to learn and adapt to new technologies and ... evolving technical support environment • Strong problem-solving skills and ability to ...

Scalence L.L.C.

Technical Support

Manhattan, NY · On-site

C. is seeking a dedicated Technical Support professional to join their team. This role requires physical attendance onsite 5 days per week in Manhattan & Bronx, focusing on resolving user-reported ...

Jimcor Agency Inc.

Technical Support

Montvale, NJ · On-site

$65K - $80K/yr

We are currently seeking a Technical Support person to join our team. Position Overview: The ... Manage DNS, DHCP, firewalls, VPNs, VLANs and network switches. * Administer new and existing user ...

Jimcor Agency Inc.

Technical Support

Montvale, NJ · On-site

$65K - $80K/yr

We are currently seeking a Technical Support person to join our team. Position Overview: The ... Manage DNS, DHCP, firewalls, VPNs, VLANs and network switches. * Administer new and existing user ...

Hi! Tech

Be Seen First

Technical Support Specialist

New York, NY · On-site

$60K - $75K/yr

You will report to one of our Managers, who will provide you with both technical guidance and professional support. Collaboration withteam members, including AV Support Specialists and Network ...

RennerBrown Staffing

Be Seen First

Technical Support Specialist

New York, NY · On-site

$30 - $35/hr

The Specialist, Technical Support provides day-to-day technical support to the Information Systems ... Ability to manage a varied workload and meet deadlines * Must be punctual and reliable * Strong ...

Ampcus Inc

Technical Support Generalist

Manhattan, NY · On-site

The Technical Support Generalist is responsible for providing technical support and setup for OATS ... M and Smartsheet. • Track assets and work orders in Salesforce. • Assist with general staff ...

Brookfield

Technical Support Specialist

Manhattan, NY · On-site

The Technical Support Specialist will provide first-line deskside and remote support to Brookfield end users, ensuring a high-quality user experience and managing incidents and service requests ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Wayne, NJ

Technical Support Manager information

See Wayne, NJ salary details

$29.3K

$85.2K

$146.3K

How much do technical support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical support manager in Wayne, NJ is $85,206.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $103,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Wayne, NJ?

The most popular types of Technical Support jobs in Wayne, NJ are:

What cities near Wayne, NJ are hiring for Technical Support Manager jobs?

Cities near Wayne, NJ with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Wayne, NJ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,206 per year, or $41 per hour.

Technical Support Manager

Sigma Computing

New York, NY

$140K - $170K/yr

Full-time

Re-posted 13 days ago

Job description

We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.

Minimum Education Requirement

This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.

What You Will Be Doing
  • Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma.
  • Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience.
  • Hire, develop and train a strong team of Support Engineers on an ongoing basis.
  • Collaborate with cross-functional groups - Engineering, Design, Product, Customer Success, Sales, and Marketing ensuring delivery of a great customer experience.
  • Manage and develop a strategy toward key metrics: CSAT, Initial Response (IR), SLA, Time to Resolution (TTR).
  • Continuously refine processes to optimize efficiency, elevating customer support operations.
  • Uncover golden insights within Support data, translating them into actionable strategies for continuous improvement.
  • Develop a reputation for excellence, high credibility and integrity with peers across the org.
Qualifications We Are Looking For
  • 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.
  • Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
  • Comfortable with CDW environment/concepts.
  • Proficient in SQL and data modeling concepts.
  • A proven track record of building trust with customers and bringing issues to resolution quickly.
  • Are curious, love to learn and to dig into new technologies and can pick them up quickly.
  • Excellent verbal and written communication skills.
Highly Desirable Skills & Experience
  • Managed a team supporting a SaaS product.
  • Experience working with Snowflake, Redshift, or BigQuery.
  • Knowledge of GCP or AWS.
  • Startup experience.

Additional Job details

The base salary range for this position is $140k - $170k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.

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