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Technical Support Manager Jobs in Dover, NJ (NOW HIRING)

PSEG

Manager Technical Support

Edison, NJ · On-site

The Manager Technical Support - Distribution is responsible for the daily management of the Distribution Technical Support (DTS) Team, in providing engineering services and operational support to ...

STAFFWORXS

Technical Support

Basking Ridge, NJ · On-site

... manage multiple priorities effectively • Willingness to learn and adapt to new technologies and ... evolving technical support environment • Strong problem-solving skills and ability to ...

Celerant Tech

Technical Support Technician

Iselin, NJ · On-site

$38K - $47K/yr

Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of ... Our software, developed in-house, manages all areas of the retail business including point of sale ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between ... Manage work requests that describe particular issues, software bugs or customer problems * Develop ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between ... Manage work requests that describe particular issues, software bugs or customer problems * Develop ...

Compunnel

L2 Technical Support Analyst

Roseland, NJ · On-site

JOB SUMMARY Provide high-touch, white-glove technical support to associates through C-Suite ... Manage, configure, and secure enterprise endpoints using JAMF (macOS) and Microsoft Intune (Windows ...

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Technical Support Manager information

See Dover, NJ salary details

$30.2K

$88K

$151.1K

How much do technical support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical support manager in Dover, NJ is $88,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $106,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What job categories do people searching Technical Support Manager jobs in Dover, NJ look for?

The top searched job categories for Technical Support Manager jobs in Dover, NJ are:

What cities near Dover, NJ are hiring for Technical Support Manager jobs?

Cities near Dover, NJ with the most Technical Support Manager job openings:

Technical Support Manager jobs near you

Manager Technical Support

PSEG

Edison, NJ • On-site

Full-time

Re-posted 18 days ago

PSEG rating

8.8

Company rating: 8.8 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

6th of 53 rated energy and utility

Job description

Requisition ID: 66295
Job Function/Category: Engineering
Employment Type: Exempt Full Time
This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.
Job Summary
This opportunity is open to current PSEG employees only.
The Manager Technical Support - Distribution is responsible for the daily management of the Distribution Technical Support (DTS) Team, in providing engineering services and operational support to Asset Management and Gas Operations. This individual will work across organizations in both direct and liaison roles to ensure ongoing operational success in the following functional areas:
  • Operational Compliance
  • Distribution Integrity Management
  • Gas Operations Project Support
  • Materials, Tools, and Equipment

Job Responsibilities
  • Develop, implement and improve standards and procedures for the construction, maintenance and repair of gas distribution facilities.
  • Provide direct project support to gas operations for large diameter flow control operations.
  • Develop and approve new materials and methods to increase safety and efficiency and reduce the cost of gas distribution operations.
  • Resolve complex problems and the root cause analysis of material/equipment failures.
  • Develop and maintain subject matter expertise level of competency in the area of distribution operator compliance and qualification activities.
  • Provide gas distribution procedure related oversight toward compliance to applicable federal/state codes, regulations.
  • Develop and deliver non-routine technical training.
  • Represent the Company position on standards and procedures to industry, regulatory agencies, on technical and standards committees and in matters of litigation.
  • Provide direction and leadership for technical group including planning workforce and skill requirements and developing group strategies and goals.
  • Manage internal interfaces and enhance group effectiveness by resolving disputes and removing roadblocks.

Job Specific Qualifications
  • Bachelor's Degree in Engineering.
  • Minimum of 10 years' experience in technical support and/or operations of electric,gas distribution and power generation.
  • Ability to effectively write and establish procedures.
  • Demonstrated effectiveness in problem-solving and decision-making, strong planning and organizing skills.
  • Demonstrated ability to identify and analyze risks, recommend sound corrective measures.
  • Strong safety advocate for department and company.
  • Must possess and maintain a valid US Driver's License.
  • Must possess and use strong oral and written communication skills.
  • Must possess demonstrated leadership skills, professionalism and customer/client focus.

Desired
  • Master's Degree in a related discipline
  • Professional Engineer (PE) License
  • Six Sigma Belt Progression
  • Project Management Professional (PMP) Certification

Minimum Years of Experience
10 years of experience
Education
Certifications
None Noted
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
This site ( http://www.pseg.com ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.
Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
Need to request an accommodation?
If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
Nearest Major Market: New Jersey
Job Segment: Technical Support, Information Technology, IT Manager, Engineer, Gas Technician, Technology, Engineering, Energy

What PSEG employees say

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About PSEG

Sourced by ZipRecruiter

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

Industry

Clean energy services

Company size

10,000+ Employees

Headquarters location

Newark, NJ, US

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