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Technical Support Associate Jobs in Somerset, NJ

iSoftStone

Associate

New York, NY · On-site

$20/hr

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

iSoftStone

Associate

New York, NY · On-site

$20/hr

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

GoNetspeed

Technical Support Technician

New York, NY · On-site

$21/hr

Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role. $21 - $21 an hour Benefits: 401(k) 401(k) matching Dental insurance Employee ...

Axon

Technical Support Engineer, Axon 911

New York, NY · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Axon

Technical Support Engineer, Axon 911

New York, NY · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Attentive

Senior IT Support Associate

New York, NY · On-site

$100K - $125K/yr

About the Role As a Senior IT Support Associate, you'll serve as the primary IT contact for our New ... technical projects. You'll also partner closely with IT teammates and ensure seamless support ...

Expeditors

IT Support Associate I

Edison, NJ

Document technical solutions and contribute to the knowledge base for recurring issues ... Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to ...

Expeditors

IT Support Associate I

Edison, NJ · On-site

Document technical solutions and contribute to the knowledge base for recurring issues ... Deliver support with empathy and professionalism, ensuring a positive user experience. Respond to ...

EOS

Sales Support Associate

Trenton, NJ · On-site

$60K - $75K/yr

As a Sales Support Associate , you will play a key role in driving sales growth by engaging with ... Work closely with external sales teams and technical experts to resolve customer queries. * Sales ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Somerset, NJ

Technical Support Associate information

See Somerset, NJ salary details

$11

$26

$60

How much do technical support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support associate in Somerset, NJ is $26.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $27.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Somerset, NJ are hiring for Technical Support Associate jobs? Cities near Somerset, NJ with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Somerset, NJ as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $54,267 per year, or $26.1 per hour.

Associate Technical Support Engineer

CentralReach

Holmdel, NJ • On-site

$40K - $50K/yr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
As a key member of the Support team, you will be proactive and show initiative, have exceptional communication skills, have a strong background in customer service, and the ability to identify/pinpoint the origins of both technical, as well as user issues.
Key Accountabilities:
  • Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products.
  • Address customer issues and questions promptly and with a positive attitude.
  • Conduct technical product research for customers and respond via phone, email and our internal client support system.
  • Provide accurate information about the products and services.
  • Accurately document and update customer records based on interactions.
  • Develop and maintain a knowledge base of the evolving products and services.
  • Meet targets set for response time, resolution time, and customer satisfaction.

Desired Skills and Experience:
  • College degree and/or technical support and technical troubleshooting experience.
  • 1+ years previous experience in customer service, IT, or other related fields.
  • EMR/EHR experience is highly preferred.
  • Knowledge of healthcare compliance and HIPAA.
  • Familiarity with the field of ABA is a plus.
  • RBT or BCBA certification is not required, but also a plus.
  • Strong empathy for customers
  • Ability to build rapport with clients
  • Proficiency with technical products and ability to diagnose complex problems
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Ability to provide technical consultation and make best practice recommendations.
  • Highly organized with superb attention to detail
  • Proven ability to work in an ever-changing environment, ability to connect the dots and make decisions on your own feet
  • Ability to communicate clearly and concisely, verbally and in writing
  • Exercise sound judgment and work successfully with all employee levels, regardless of background and perspectives
  • Be comfortable working in a distributed, semi-virtual environment
  • Be able to take minimal direction from others and provide maximal output for yourself (and others)

#LI-Hybrid
Base Salary Range
$40,000-$50,000 USD
Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.
Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.
We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.
Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.
Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.

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