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Technical Support Associate Jobs in Pennington, NJ

Catalyx

Technical Support Specialist

Newtown, PA

Associate's degree in Engineering Technology, Industrial Technology, Information Technology, Electronics, or related field preferred. * 2+ years of experience in technical support, customer service ...

Catalyx

Technical Support Specialist

Newtown, PA

Requirements Associate's degree in Engineering Technology, Industrial Technology, Information Technology, Electronics, or related field preferred. 2+ years of experience in technical support ...

TEKsystems

Technical Support Tech

Fairless Hills, PA

$23.50 - $25/hr

Responds to telephone calls email and personnel requests for technical support. Documents tracks ... May require an associate's degree in a related area and 0-3 years of experience in the field or in ...

TEKsystems

Technical Support Tech

Fairless Hills, PA · On-site

$23.50 - $25/hr

Responds to telephone calls email and personnel requests for technical support. Documents tracks ... May require an associate's degree in a related area and 0-3 years of experience in the field or in ...

ABB

VFD Technical Support Specialist

NJ · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...

Jawnt

Customer Support Associate

Philadelphia, PA · On-site

$17.75 - $24.25/hr

Customer Support Associate Jawnt is a Philly-founded startup on a mission to make commuting easier ... technical user * Clear, calm, and confident in how you communicate, especially under pressure

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Pennington, NJ

Technical Support Associate information

See Pennington, NJ salary details

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$57

How much do technical support associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for technical support associate in Pennington, NJ is $24.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.68 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Pennington, NJ are hiring for Technical Support Associate jobs?

Cities near Pennington, NJ with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Pennington, NJ as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,842 per year, or $24.9 per hour.

Technical Support Specialist

Newtown, PA • On-site

Xyntek Incorporated, a CXV Global Company
11 - 50 employees
Learn more about Xyntek Incorporated, a CXV Global Companyexternal

Full-time

Posted 15 days ago

Job description


Position Summary
Technical Support Specialist (Tier 1 Service Support) role that serves as the first point of contact for customer service tickets, qualifications should be balanced between technical aptitude, customer service skills, and troubleshooting methodology.
Key Responsibilities
  • Serveas the first point of contact for customer technical support requests.
  • Triageincoming service tickets and gather required information to identifyissues.
  • Performinitial troubleshooting and resolve common equipment and software issuesremotely.
  • Escalatecomplex issues to Field Service Engineers, Technical Support Engineers, orEngineering teams when necessary.
  • Documenttroubleshooting steps, findings, and resolutions within the servicemanagement system.
  • Prioritizeservice requests based on urgency, customer impact, and service levelagreements (SLAs).
  • Coordinateservice dispatches when on-site support is required.
  • Maintain accurate records of customer interactions and equipment history.

Requirements
  • Associate'sdegree in Engineering Technology, Industrial Technology, InformationTechnology, Electronics, or related field preferred.
  • 2+years of experience in technical support, customer service, field servicecoordination, help desk, or industrial equipment support.
  • Experienceworking with ticket management systems such as Zendesk, Salesforce ServiceCloud, or similar CRM/service management platforms.
  • Experiencesupporting customers in manufacturing, industrial automation, machinery,or technical environment preferred.

Technical Skills
  • Abilityto diagnose and troubleshoot equipment issues using customer descriptions,logs, alarms, photos, and remote diagnostics.
  • Basicunderstanding of:
    • Industrialautomation systems
    • PLC-controlledequipment
    • Electricaland mechanical systems
    • Sensors,motors, and pneumatic systems
    • Industrialnetworking fundamentals
  • Abilityto read and interpret:
    • Electricalschematics
    • Wiringdiagrams
    • Mechanicaldrawings
    • Equipmentmanuals
  • Proficiencywith Microsoft Office applications and remote support tools.

Preferred Skills
  • Experiencesupporting industrial equipment, automation systems, robotics, ormanufacturing processes.
  • Familiaritywith root cause analysis methodologies.
  • Knowledgeof preventive maintenance practices.
  • Experiencereviewing machine alarms and diagnostic data.
  • Understandingof customer service KPIs and ticket management metrics.

Desired Competencies
  • Strongproblem-solving and analytical skills.
  • Excellentverbal and written communication.
  • Abilityto remain calm under pressure and manage multiple priorities.
  • Strongcustomer service orientation.
  • Detail-orientedwith excellent documentation habits.
  • Team-oriented with the ability to collaborate across service, engineering, operations, and sales departments.

Benefits
At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.
Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.
At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.

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