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Technical Support Associate Jobs in Secaucus, NJ

Employnet Inc

Technical Support Associate

Jersey City, NJ · On-site

$30 - $38/hr

Provide frontline technical support to end-users via phone, email, and ticketing system. * Diagnose ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...

New

iSoftStone

Associate

Manhattan, NY

$20/hr

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

iSoftStone

Associate

Manhattan, NY

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

iSoftStone

Associate

New York, NY · On-site

$20/hr

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

iSoftStone

Associate

New York, NY · On-site

$20/hr

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

GoNetspeed

Technical Support Technician

New York, NY · On-site

$21/hr

Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role. $21 - $21 an hour Benefits: 401(k) 401(k) matching Dental insurance Employee ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

Associate or bachelor's degree in electrical engineering, computer engineering, computer science ... The Technical Support function becomes more scalable, communicative, and forward-looking The base ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

Associate or bachelor's degree in electrical engineering, computer engineering, computer science ... The Technical Support function becomes more scalable, communicative, and forward-looking The base ...

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

Associate or bachelor's degree in electrical engineering, computer engineering, computer science ... The Technical Support function becomes more scalable, communicative, and forward-looking The base ...

Axon

Technical Support Engineer, Axon 911

New York, NY · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Compunnel

L2 Technical Support Analyst

Roseland, NJ · On-site

JOB SUMMARY Provide high-touch, white-glove technical support to associates through C-Suite executives, maintaining the highest level of professionalism, communication, and discretion. Key ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Secaucus, NJ

Technical Support Associate information

See Secaucus, NJ salary details

$11

$25

$58

How much do technical support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support associate in Secaucus, NJ is $25.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $26.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Secaucus, NJ? The most popular types of Technical Support jobs in Secaucus, NJ are:
What job categories do people searching Technical Support Associate jobs in Secaucus, NJ look for? The top searched job categories for Technical Support Associate jobs in Secaucus, NJ are:
What cities near Secaucus, NJ are hiring for Technical Support Associate jobs? Cities near Secaucus, NJ with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Secaucus, NJ as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,220 per year, or $25.1 per hour.

Technical Support Associate

Employnet Inc

Jersey City, NJ • On-site

$30 - $38/hr

Other

Medical, Dental, Vision

Posted 3 days ago

New

Job description

Seeking a highly skilled Service Engineer to support our Global Service network and contribute to building a world-class field engineering organization. This role requires flexibility to work in a data center and call center environment, providing technical support via phone and web to customers experiencing hardware and software issues. This position will be based in our office located in Jersey City, NJ.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned): Why This Role Matters This position plays a critical role in ensuring customer satisfaction by providing timely and effective technical support. As a key part of our Global Service network, you will troubleshoot issues, deploy hardware solutions, and contribute to a seamless customer experience. Your expertise will directly impact the efficiency and reliability of the companies service operations.


What You’ll Do

• Provide frontline technical support to end-users via phone, email, and ticketing system.

• Diagnose and troubleshoot hardware, software, and network-related issues.

• Escalate complex problems to higher-level support teams when necessary.

• Perform physical installation, rack and stack, cabling, and networking of data center hardware.

• Assist in the deployment of server, storage, and networking equipment.

• Monitor and maintain data center infrastructure to ensure optimal performance and uptime.

• Perform regular maintenance and upgrades on data center hardware and software.

• Collaborate with data center staff to address and resolve technical issues.

• Conduct quality checks and test system functionality post-installation.

• Work with internal teams to gather client requirements and provide technical expertise during the post-sales process.

• Coordinate with the engineering team to ensure seamless integration of hardware solutions.

• Ensure compliance with data center policies and procedures.

• Document and report data center activities and incidents.

• Travel up to 50% of the time to customer sites and data centers.
Qualifications:
• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience.

• 1+ year of experience in servicing complex X86 systems and parts.

• 1+ years of experience in a customer support role.

• Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues.

• Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment.
• Experience with statistical Excel functions or database management.

• Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment.

• Hands-on experience with enterprise-grade server hardware.

• Strong verbal and written communication skills with an emphasis on technical communication.

• Punctual, detail-oriented, and proactive in driving solutions.

• Experience working in large enterprise environments or certifications in Windows and Linux.

• Must have a valid driver's license and a reliable automobile.

• Ability to lift/carry at least 50 lbs

• Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment (approximately 20% of the time)