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Technical Support Associate Jobs in Villa Rica, GA

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Broadly, this position provides front-line technical support for nearly all of the systems for ... Associate degree in Computer Science or equivalent experience Experience * 2+ years of overall IT ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA

$20.50 - $28.25/hr

Broadly, this position provides front-line technical support for nearly all of the systems for ... Associate degree in Computer Science or equivalent experience Experience * 2+ years of overall IT ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or ... Computer programming skills or previous technical support experience

BECPOS

IT End User Support

Atlanta, GA · On-site

Minimum of 2 years of handson technical support experience. Education & Certifications: * Required: Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

Carter's

Associate Technical Designer

Atlanta, GA · On-site

The Associate Technical Designer role is an individual contributor position responsible to support the development of a specific category while staying aligned with business calendar deadlines.

Digital Insight

IT End User Support

Atlanta, GA

Minimum of 2 years of handson technical support experience. Education & Certifications: * Required: Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

Ask IT consulting

Help Desk Support

Atlanta, GA · On-site

$19.25 - $26/hr

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a ...

NCR

IT End User Support

Atlanta, GA

Minimum of 2 years of handson technical support experience. Education & Certifications: * Required: Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

Patientco

Enrollment Support Coordinator

Atlanta, GA · On-site

May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... AWS Certified Solutions Architect - Associate or AWS Certified Developer - Associate certification ...

NCR Corporation

IT End User Support

Atlanta, GA · On-site

Minimum of 2 years of hands-on technical support experience. Education & Certifications: * Required: Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Villa Rica, GA

Technical Support Associate information

See Villa Rica, GA salary details

$9

$21

$49

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Villa Rica, GA is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Villa Rica, GA are hiring for Technical Support Associate jobs? Cities near Villa Rica, GA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Villa Rica, GA as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,833 per year, or $21.6 per hour.

IT Support Tech

SOUTH COLLEGE

Marietta, GA • On-site

$20.50 - $28.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

South College rating

7.4

Company rating: 7.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

337th of 618 rated colleges and universities

Job description

Description

Information Technology Support Technician


Benefits

  • Front Loaded PTO
  • Tuition Assistance
  • Medical, Dental, Vision
  • 401(k) - with Employer Contribution

South College - We are one of the nation's fastest growing institutions of higher learning ... come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.


20,000 Students

10 Campuses

Competency Based Education

Online


IT Support Tech


The IT Support Tech is sharply focused on providing enterprise level technical support for South College remote and onsite users. The ideal candidate will work afternoons/evenings Monday-Friday. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance.


Responsibilities

  • Document incoming helpdesk requests using internal ticketing system
  • Install, repair and maintain desktop and laptop computers, peripherals and related systems
  • Provide end user support via remote assistance, in person and telephone.
  • Support and enforce company information policies and procedures.
  • Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
  • Assist in maintaining hardware and software inventory for asset management.
  • Install and support AV equipment for classrooms, conference rooms and auditoriums
  • Demonstrate broad knowledge of technology principles, practices, and procedures
  • Self-manage in a way that allows flexibility to support multiple tasks at any given time
  • Assist in updating support documents within knowledge management for the IT Services team, as well as end users
  • End-user Account Management
  • Build and maintain relationships across departments
  • Other duties may be assigned

Benefits

  • Medical, Dental, Vision
  • 401(k) - with Employer Contribution
  • Front Loaded PTO
  • Tuition Assistance

Requirements

Education

  • Associate degree in Computer Science or equivalent experience

Experience

  • 2+ years of overall IT experience
  • 2+ years' experience supporting Microsoft Windows and Apple Mac OS environment
  • 2+ years' experience supporting Microsoft Office applications
  • Knowledge of network security practices and Antivirus software
  • Exceptional analytic and problem-solving skills
  • Self-motivated and able to work across diverse technical and non-technical teams
  • Good written, verbal and interpersonal communication skills
  • Exceptional Customer-oriented attitude
  • ITIL (foundational level, but exposure to more detail than foundation is often necessary)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Walking, lifting, manage use of technology, equipment operation.
  • Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • This is largely a sedentary role; however, some filing is required.
  • This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

What South College employees say

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