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Technical Support Associate Jobs in Villa Rica, GA

Assuranceamerica

Support Manager

Atlanta, GA · On-site

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data ...

Yardi

Associate Technical Account Manager

Atlanta, GA · On-site

$31.25 - $32.81/hr

Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi ... Provide technical software support, set-up, and implementation guidance to clients across a suite ...

Fulfillment IQ

Technical MATM Consultant

Atlanta, GA · Remote

The Technical Owner will work directly with Transportation Operations, business analysts, developers, integration teams, and Manhattan Associates to design, implement, test, and support reliable TMS ...

Posted today

Fulfillment IQ

Technical MATM Consultant

Atlanta, GA · Remote

The Technical Owner will work directly with Transportation Operations, business analysts, developers, integration teams, and Manhattan Associates to design, implement, test, and support reliable TMS ...

Posted today

HEXPOL

Commercial Technical Manager

Tallapoosa, GA · On-site +1

Supports commercial and corporate technical initiatives and reports to the Segment Technical ... Ability to manage, coach and develop Associates. * Ability to interact well with all personality ...

HEXPOL

Commercial Technical Manager

Tallapoosa, GA · On-site +1

Supports commercial and corporate technical initiatives and reports to the Segment Technical ... Ability to manage, coach and develop Associates. * Ability to interact well with all personality ...

HEXPOL

Commercial Technical Manager

Tallapoosa, GA · On-site +1

Supports commercial and corporate technical initiatives and reports to the Segment Technical ... Ability to manage, coach and develop Associates. * Ability to interact well with all personality ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Broadly, this position provides front-line technical support for nearly all of the systems for ... Associate degree in Computer Science or equivalent experience Experience * 2+ years of overall IT ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Broadly, this position provides front-line technical support for nearly all of the systems for ... Associate degree in Computer Science or equivalent experience Experience * 2+ years of overall IT ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Villa Rica, GA

Technical Support Associate information

See Villa Rica, GA salary details

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Villa Rica, GA is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Villa Rica, GA are hiring for Technical Support Associate jobs? Cities near Villa Rica, GA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Villa Rica, GA as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,833 per year, or $21.6 per hour.

Support Manager

Assuranceamerica

Atlanta, GA • On-site

Full-time

Re-posted 16 days ago

Job description

JOIN THE ASSURANCEAMERICA TEAM

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.

For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers.

Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

As a Support Manager, you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data, and Development Teams, you will swiftly address hardware, system, and telephony issues. This role offers the opportunity to enhance your technical proficiency across a diverse range of technologies, including Application, Database, Cloud Services, and Systems. Successful candidates should possess exceptional communication, analytical, and problem-solving skills, coupled with a robust technical acumen, to provide top-notch problem resolution and customer support.

Job Responsibilities

Essential Functions

  • Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution.
  • Maintain high customer service standards, utilizing ticketing software to track support needs and documenting solutions for reference and training purposes.
  • Conduct setup and deprovisioning of access accounts, along with audits and proof reports for network access changes.
  • Participate in special projects, collaborating with cross-functional teams on IT implementations, and assist in associate training.
  • Resolve technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Lead, plan, and implement assigned projects to completion.
  • Support and mentor Technical Support staff, providing feedback, direction, and correction on support tickets and projects.
  • Act as an escalation point for service desk requests.
  • Establish best practices throughout the technical support process.

Software/ Technical Abilities

  • Proficient in Microsoft Windows and Office 365 (all supported versions).
  • Familiar with Remote Administration Utilities, desktop antivirus/antimalware software, and PC setup/configuration and deployment.
  • Strong phone and communication skills.
  • Experience with Active Directory, Entra ID, DHCP, DNS, server roles, and services.
  • Active Directory and Entra ID User Setup and Management, asset management, and network LAN/WAN experience (TCP/IP/Subnet, VLAN).
  • Azure Cloud, Zendesk, Intune, ITIL experience are a plus.


Job Qualifications

Formal Education & Certification

Bachelor's degree in Information Systems or related field or experience commensurate with four-year college degree. A+, Net+ or comparable certifications are a plus.

Knowledge & Experience

Minimum of 5 years' experience in a Help Desk role, demonstrating proficiency in various aspects of Help Desk support. Technical certifications or training in PC hardware/software are highly desirable.

Skills & Competencies

  • Strong communication and analytical skills for interactions with associates, managers, agents, and vendors.
  • Exceptional customer service and communication skills.
  • Strong interpersonal skills.
  • Deadline-oriented with excellent time management skills.
  • Ability to manage multiple priorities independently for multiple managers or department staff.
  • Capability to interact with users of varying levels of computer expertise.
  • Adherence to company guidelines for attendance and punctuality.

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