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Technical Support Associate Jobs in Tupelo, MS (NOW HIRING)

Baker Distributing

Counter Sales Associate

Tupelo, MS · On-site

$15.25 - $19/hr

Mechanical or technical experience preferred. * Proficiency in Microsoft Office or similar ... Reasonable accommodations will be provided to support effective communication. Physical Demands and ...

Ashley Furniture Industries, LLC.

Production Associate

Saltillo, MS · On-site

$14 - $17.75/hr

  • Medical

  • Retirement

  • PTO

Technical Aptitude: You're comfortable operating machinery and hand tools with precision, always ... Our full-time positions come with a comprehensive benefits package designed to support you and your ...

Ashley Furniture Industries, LLC.

Production Associate

Tupelo, MS

$14.25 - $18/hr

  • Medical

  • Retirement

  • PTO

Technical Aptitude: You're comfortable operating machinery and hand tools with precision, always ... Our full-time positions come with a comprehensive benefits package designed to support you and your ...

Ashley Furniture Industries, LLC.

Production Associate

Ecru, MS

$12.25 - $15.75/hr

  • Medical

  • Retirement

  • PTO

Technical Aptitude: You're comfortable operating machinery and hand tools with precision, always ... Our full-time positions come with a comprehensive benefits package designed to support you and your ...

Ashley Furniture Industries, Llc.

Production Associate

Ecru, MS

$12.25 - $15.75/hr

  • Medical

  • Retirement

  • PTO

Technical Aptitude: You're comfortable operating machinery and hand tools with precision, always ... Our full-time positions come with a comprehensive benefits package designed to support you and your ...

Baker Distributing Company

Counter Sales Associate

Tupelo, MS · On-site

$15.25 - $19/hr

Mechanical or technical experience preferred. * Proficiency in Microsoft Office or similar ... Reasonable accommodations will be provided to support effective communication. Physical Demands and ...

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Technical Support Associate information

See Tupelo, MS salary details

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How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Tupelo, MS is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are popular job titles related to Technical Support Associate jobs in Tupelo, MS?

For Technical Support Associate jobs in Tupelo, MS, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Tupelo, MS look for?

The top searched job categories for Technical Support Associate jobs in Tupelo, MS are:

What cities near Tupelo, MS are hiring for Technical Support Associate jobs?

Cities near Tupelo, MS with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Tupelo, MS as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,912 per year, or $23.5 per hour.

Counter Sales Associate

Baker Distributing Company LLC

Tupelo, MS • On-site

$15.25 - $19/hr

Full-time

Posted 5 days ago

Job description

Join Our Team: Counter Sales Associate Wanted!
Are you a sales-driven professional with a passion for delivering exceptional customer service? Look no further! Baker Distributing Company, a leading wholesale HVAC distributor, is seeking a skilled Counter Sales Associate to join our team. As a key representative of our company, you will provide top-notch service to customers, drive sales growth, and contribute to our success. If you're a motivated and organized individual with excellent communication skills, we want to hear from you! Apply now to take your career to the next level.
Summary
The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales-oriented setting.
Essential Duties/Accountabilities
  • Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
  • Interact with internal and outside salespeople, vendors, and contractors.
  • Responsible for showroom merchandising and re-stocking product.
  • Assist in resolving customer relations problems with both dealers and end users.
  • Complete sales order process for customers with efforts to up-sell associated items.
  • Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
  • Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
  • Arrange stock on shelves or racks in sales area and keeps merchandise in order.
  • Apply suggestive selling techniques and up-sells to current and prospective customers.
  • Adhere to all company safety protocols and procedures.
  • Utilize personal protective equipment (PPE) as required.
  • Report any safety hazards or incidents immediately to management.
  • Participate in regular safety training sessions and drills.
  • Ensure a clean and organized workspace to prevent accidents and injuries.
  • Follow all guidelines for the safe handling and storage of products.
  • Maintain a professional and safe demeanor during all customer interactions.
  • Conduct outgoing customer sales or service calls and resolve customer complaints.
  • Perform other duties as assigned.

Qualifications
  • High School Diploma or GED required; equivalent experience may be considered.
  • Bachelor's degree in business or related field preferred; equivalent professional experience may substitute.
  • Demonstrated experience with HVAC equipment in a wholesale distribution setting.
  • Background in sales, operations, purchasing, or inventory management preferred.
  • Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
  • Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
  • Demonstrated interest in continuous learning, mentoring, and leadership.
  • Mechanical or technical experience preferred.
  • Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
  • Strong interpersonal skills.
  • Excellent customer service mindset with the ability to develop long term relationships.
  • Excellent written and verbal communication skills.
  • Excellent analytical aptitude with a proven ability to analyze/interpret data.
  • Strong and creative problem-solving skills
  • Ability to work independently and in a team environment.
  • Proactively seeks continuous process and service improvements.
  • This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to move parts and equipment weighing up to 50 pounds.
  • Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.
  • Operates computer and telephone equipment for extended periods of time.
  • Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.
  • Required to operate warehouse equipment such as forklifts and pallet jacks

Job Keywords: Counter Sales Associate, HVAC, Wholesale Distributor, Customer Service, Sales, Showroom Merchandising, Inventory Management, Warranty Administration

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