Technical Support Associate Jobs in Greenville, MS

Work Place Flexibility: Onsite
Legal Entity: Entergy Mississippi, LLC
**This position and may be filled as a Distribution Designer I, II, III, or Sr. depending on the candidate's qualifications and experience.**
JOB SUMMARY/PURPOSE
Responsible for meeting with customers to determine electric needs and requirements. Design jobs to install, replace, or remove distribution facilities to support customer requests, reliability projects, or infrastructure improvement.
JOB DUTIES/RESPONSIBILITIES

• Primary responsibility will be to manage multiple distribution projects for new residential and commercial businesses. Includes meeting with customers to determine their service needs, design of overhead and underground line extensions, estimating costs, preparing construction drawings and coordinate construction commits.
• Coordinate and lead pre-design and pre-construction meetings with internal and external stakeholders.
• Perform engineering calculations to aid in planning and corrective measure projects (i.e., load studies, revenue justification, fault current, voltage drop, etc.).
• Provide leadership and technical support to local operations and contract compliance with regards to distribution design standards and practices to provide seamless service to customers and external constituents.
• Aid local Right of Way agent with acquiring permits and ROW documents.
• Assist with storm restoration efforts as needed both local and out of town leading and/or participating in damage assessment activities.

MINIMUM REQUIREMENTS
Designer I
Requires one of the following -
a. Bachelor's degree (any discipline) OR
b.2-year Technical Associates degree OR
c.1-year Electric Utility Distribution (or Transmission) Design experience OR
d.> 2 years of Electric Utility field operational experience (Transmission Line or Substation, Distribution Line or Service, Field Metering) OR
3. Department Sr. Manager's (or above) approval in lieu of all requirements
Designer II
Requires 2 years Electric Utility Distribution (or Transmission) Design experience AND
one of the following -
a. Bachelor's degree (any discipline) OR
b.2-year Technical Associates degree OR
c.2 additional years Electric Utility Distribution (or Transmission) Design experience OR
d.> 2 years of Electric Utility field operational experience (Transmission Line or Substation, Distribution Line or Service, Field Metering) OR
3. Department Sr. Manager's (or above) approval in lieu of all requirements
Designer III
Requires 4 years Electric Utility Distribution (or Transmission) Design experience AND
One of the following -
a. Bachelor's degree (any discipline) OR
b. 2-year Technical Associates degree OR
c. 2 additional years Electric Utility Distribution (or Transmission) Design experience OR
d. > 2 years of Electric Utility field operational experience (Transmission Line or Substation, Distribution Line or Service, Field Metering) OR
3. Department Sr. Manager's (or above) approval in lieu of all requirements
Designer Sr
Requires 6 years Electric Utility Distribution (or Transmission) Design experience AND
One of the following -
a. Bachelor's degree (any discipline) OR
b. 2-year Technical Associates degree OR
c. 2 additional years Electric Utility Distribution (or Transmission) Design experience OR
d. > 2 years of Electric Utility field operational experience (Transmission Line or Substation, Distribution Line or Service, Field Metering) OR
3. Department Sr. Manager's (or above) approval in lieu of all requirements
Minimum knowledge, skills and abilities required of the position

• Good interpersonal skills along with strong written and oral communication skills.
• Good knowledge of personal computer operations and related software.
• Basic theory of electricity. Ability to interpret construction drawings.
• Ability to manage multiple activities and changing priorities.
• Ability to work well under pressure.
• Self-motivated and dependable team player.
• Good math skills.
• Familiar with National Electrical Safety Code and National Electrical Code.
• Required to work safely and follow all Entergy safety policies and procedures.
• Ability to recognize hazards in the workplace and mitigate the hazards.
• Ability to maintain and care for Company equipment properly and safeguard assets.
• Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service.
• Demonstrated acceptance of a diverse and inclusive work environment and customer base.
• Ability to recognize opportunities for process improvement.

Any certificates, licenses, etc. required for the position

• Must have valid driver's license and good driving record.

"This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and random drug testing."
Primary Location: Mississippi-Greenville Mississippi : Greenville
Job Function: Engineering
FLSA Status:
Relocation Option: No Relocation Offered
Union description/code: NON-BARGAINING
Number of Openings: 1
Req ID: 124223
Travel Percentage:25% to 50%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and random drug testing.