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Remote Chat Support Assistant Jobs in Tupelo, MS

Support the Global Corporate Communications department in maintaining social media channels ... Proofread social media posts via Hootsuite * Assist with monitoring and reporting online mentions ...

Works with the producers to service new and existing clients and assist in providing underwriting ... Support new business prospecting efforts and contribute to agency growth initiatives. Basic ...

Works with the producers to service new and existing clients and assist in providing underwriting ... Support new business prospecting efforts and contribute to agency growth initiatives. Basic ...

HLC Project Lending Consultant II

Tupelo, MS · On-site +1

$57K - $113K/yr

... assist with training and mentoring as well as providing support for the Credit Specialist I ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

HLC Project Lending Consultant II

Tupelo, MS · On-site +1

$57K - $113K/yr

... assist with training and mentoring as well as providing support for the Credit Specialist I ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Remote Chat Support Assistant information

See Tupelo, MS salary details

$11

$17

$24

How much do remote chat support assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote chat support assistant in Tupelo, MS is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.47 per hour, depending on experience, location, and employer.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the most commonly searched types of Remote Chat Support jobs in Tupelo, MS?

The most popular types of Remote Chat Support jobs in Tupelo, MS are:

What are popular job titles related to Remote Chat Support Assistant jobs in Tupelo, MS?

For Remote Chat Support Assistant jobs in Tupelo, MS, the most frequently searched job titles are:

What cities near Tupelo, MS are hiring for Remote Chat Support Assistant jobs?

Cities near Tupelo, MS with the most Remote Chat Support Assistant job openings:

Corporate Communications Intern

Sage

Tupelo, MS • On-site, Remote

Full-time

Posted 15 days ago


Job description

The Corporate Communications Intern will make important contributions to the work of a major international academic publisher and gain a valuable introduction to a career in communications and publishing.

This paid, part-time internship (15-25 hours per week during normal office hours) begins summer 2025 and may extend into future semesters based on performance and continued interest. Interns may work remotely or from one of our two main US offices (Washington, DC, or Thousand Oaks, CA).

Responsibilities

The job functions include, but are not limited to, the following:

  • Support the Global Corporate Communications department in maintaining social media channels, particularly by crafting, scheduling, monitoring, engaging with, and analyzing content for Bluesky and other corporate channels as needed
  • Proofread social media posts via Hootsuite
  • Assist with monitoring and reporting online mentions of Sage and Sage-related materials and brands
  • Assist in the creation and editing of written communications related to public relations, including blog posts, press releases, and slide presentations
  • Conduct research that will bring new insights to communications, including research on industry news and events
  • Provide input to campaigns focusing on Diversity, Equity, and Inclusion initiatives
  • Support internal communications, as needed, including maintenance of an internal bank of collateral, an internal news reporting blog, and media tracking and assessment
  • Track social media engagement to determine campaign performance
  • Other administrative support
Qualifications

Any combination equivalent to, but not limited to, the following:

  • Must be pursuing an undergraduate or graduate degree at an accredited college or university. Communications, English, or related program of study is preferred.
  • Have a working knowledge of Microsoft Office programs
  • Experience with basic social media tools such as: Twitter, Facebook, LinkedIn, Instagram, and Squarespace/WordPress
  • Experience writing press releases, blog posts, and other public communications is preferred
  • Experience interpreting data and crafting graphs is a plus
  • Experience using social media for business (e.g., basic understanding of Hootsuite) is preferred
  • Knowledge of AP style of writing is preferred

If you have a disability and you need any support during the application process, please contact hr.resume@sagepub.com. All qualified applicants are encouraged to apply.

Pay Transparency & Benefits Package:

Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect. Sage is proud to be an equal opportunity workplace and is an affirmative action employer.

Compensation at Sage is influenced by several factors, including but not limited to skill set, nature and level of experience, qualifications, and other relevant considerations.  Please note that the compensation details listed in U.S. role postings reflect the base salary only and do not include bonuses or benefits. Your recruiter can share more about the specific salary range and additional aspects of the compensation/benefits package for this position during the hiring process. If your desired salary falls outside of this range, we hope you'll still apply as there may be other positions that better align.

Sage offers freedom and autonomy in your day-to-day with hybrid or remote work, depending on the role. Join the nearly 2,000 Sage employees worldwide who deliver products and services that serve to fulfill our noble goal of education and dissemination of knowledge globally. We’d love to meet you!

Diversity, Equity, and Inclusion

Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.

We believe that diversity is a cornerstone of a vibrant culture. We want Sage to be an organization where the most talented staff and high-potential staff are recruited, have the opportunity to grow, and want to work. We strive to achieve a better representation of diverse talent at all levels, including leadership, across our workforce.