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Technical Support Associate Jobs in Sumter, SC (NOW HIRING)

MicroTech

Communications Focal Point (CFP) Service Desk

Sumter, SC · On-site

$18.25 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Perform all technical support and O&M tasks and activities * Provide Tier 1 technical support ... Associates degree in Computer Science or related field; or * 2+ years' IT Help Desk Support ...

Columbia Law School

IT Security Analyst

Columbia, SC

Responds to requests, provides assistance/technical support, and troubleshoots/resolves problems in ... Associate's degree in a computer-related field or an equivalent combination of education, training ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Sumter, SC

Technical Support Associate information

See Sumter, SC salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Sumter, SC is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $23.56 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Sumter, SC?

The most popular types of Technical Support jobs in Sumter, SC are:

What are popular job titles related to Technical Support Associate jobs in Sumter, SC?

For Technical Support Associate jobs in Sumter, SC, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Sumter, SC look for?

The top searched job categories for Technical Support Associate jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Technical Support Associate jobs?

Cities near Sumter, SC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Database Administrator I

Trace Systems

Shaw Air Force Base, SC • On-site

Full-time

Re-posted 4 days ago

Job description

Job Overview
Job Title: Database Administrator I
Location: Shaw AFB, SC
This position is pending contract award.
Job Responsibilities
Trace Systems is actively recruiting for a Database Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract at Shaw AFB, SC
The job responsibilities include, but are not limited to:
  • Support the day-to-day management, operation, maintenance and administration of communications and IT systems and services in production, development, exercise and training environments. Preventive, remedial, and corrective maintenance shall be performed to ensure equipment and/or systems are in full operating condition as described by the equipment manufacturer without degradation of service.
  • Provide Systems Admin support for C2 communications servers, clients and applications, including but not limited to WAVE, CT-II, Mako, TransVerse/MXPP, etc.);
  • Install, patch, upgrade, tune, optimize and repair hardware and software (including operating systems, applications and databases) to maintain optimal performance;
  • O&M of equipment and/or systems up to and including their demarcation points, and shall coordinate with, and assist external entities (other governmental agencies or contractors) in troubleshooting beyond their demarcation point during outages and troubleshooting, as required;
  • Establish a trend analysis program to ensure equipment, systems and services meet minimum operational availability, reliability and survivability requirements, (including backup and recovery of end-to-end systems.
  • Identify hardware, software and/or service shortfalls and provide optimization recommendations to the government technical representative.
  • Schedule, coordinate, perform and record Preventive Maintenance Inspections (PMIs) on the communication and IT systems and associated hardware IAW the original equipment manufacturer's manuals (and/or government technical orders, as applicable) and USAFCENT Special Instructions- Communications (SPIN-C);
  • Perform unscheduled maintenance when equipment repairs and/or service restoration is required;
  • Monitor equipment and systems for indications of warnings, faults, alarm conditions and outages; and provide component and system fault isolation, diagnostics, troubleshooting and restoration services;
  • Troubleshoot until the source of the condition, degradation or outage is identified, and implement corrective actions and repairs to restore affected equipment, systems or services to full operational capability;
  • Design, write, modify and implement software programs/applications;
  • Develop "glue-ware" to support operational client applications and security patches;
  • Provide Tier 2 technical support;
  • Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain server systems (physical and virtual), including administration of core and functional services;
  • Manage and administer user accounts, profiles and access;
  • Monitoring user access and adherence to established policies and procedures to ensure a secure operating environment;
  • Provide Tier 2 technical support for more complex end-user client/server database issues,which cannot be resolved by the Tier 1 technical support staff;
  • Plan, analyze, design, develop, install, troubleshoot, manage and administer databases to ensure overall system performance, quality, integrity and security;
  • Perform database and application security patching, upgrades and enhancements;
  • Install and integrate new and/or and customize existing applications; and create custom views, queries, reports and templates;
  • Develop and maintain database documentation, including data standards, procedures and definitions for database/data dictionaries;
  • Administer and control database access permissions and privileges;
  • Develop, test, execute and manage back-up and recovery plans;
  • Perform database configuration, change and capacity management activities;
  • Other Duties as Required.

Minimum Qualifications
  • Active, in-scope US Government issued Secret clearance.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • Microsoft Certified Solution Expert (MCSE) Data Management and Analytics or equivalent certification (preferred); or Microsoft Certified Solution Associate (MCSA) SQL or Oracle Certified Associate (OCA) Database, or equivalent certification.

Education
  • High School Dipoma or GED.

Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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