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Technical Support Associate Jobs in Sumter, SC (NOW HIRING)

Abacus Technology

Network Administrator II

Sumter, SC · On-site

Provide technical and general O&M support. Qualifications 3+ years experience in systems and network support. Associate's degree in a related field. Additional years of experience may be substituted ...

Agile Defense

System Administrator I

Sumter, SC · On-site

$65 - $85/hr

Will also perform technical support and O&M activities for systems and infrastructure, and support cross domain solutions as required. Education and Background * Associates degree in Computer Science ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Sumter, SC

Technical Support Associate information

See Sumter, SC salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Sumter, SC is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $23.56 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Sumter, SC?

The most popular types of Technical Support jobs in Sumter, SC are:

What are popular job titles related to Technical Support Associate jobs in Sumter, SC?

For Technical Support Associate jobs in Sumter, SC, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Sumter, SC look for?

The top searched job categories for Technical Support Associate jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Technical Support Associate jobs?

Cities near Sumter, SC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Network Administrator (WAN) with Security Clearance

Abacus Technology

Sumter, SC • On-site

Other

Posted 25 days ago

Job description

Abacus Technology is seeking a Network Administrator to provide WAN Transport Operations support for the AFCENT Network Operations and Security Center (NOSC) at Shaw AFB as part of a 24/7/365 support environment. This is a full-time position. Responsibilities * Troubleshoot and develop solutions with LAN/WAN protocols such as Border Gateway Protocol (BGP), Open Shortest Path First (OSPF) and Enhanced Interior Gateway Routing Protocol (EIGRP). * Configure, monitor and troubleshoot IP/MPLS backbone network. * Assist with the installation and configuration of existing and new WAN transport systems as directed by the USAFCENT/A6 leadership.
* Develop standardized testing and cutover plans for USAFCENT WAN new equipment.
* Establish testing and remote monitoring procedures to ensure reliable operation of WAN transport in theater. * Collect networking metrics for analysis to determine sub-standard network performance both remotely and locally. * Analyze a myriad of networking metrics and recognize sub-par network performance. * Configure and troubleshoot QOS involving policing, shaping and queuing. * Report system and network documented finds for analysis and trending of bandwidth and network security incidents. * Provide first-level technical support to deployed users, escalates complex problems as required.
* Act as a consultant and provide feedback to the government to optimize the WAN transport networks. * Identify and evaluate the operational impact of all outages.
* Coordinate with external agencies for outage resolution as required by local policy. Qualifications 3+ years experience in network support. Associate’s degree in a related field. Additional years of experience may be substituted for degree requirements. Must be Security+ certified (or hold an equivalent certification in compliance with DoD 8570 IAT Level II). Must be CCNA certified. Must hold the ITIL Foundations certification or be able to obtain the certification within 60 days of hire. Must have firewall administration experience. Experience providing LAN/WAN enterprise support. Must possess experience and demonstrate an understanding of Microsoft server installation, roles, Active Directory, storage, performance management, and maintenance. Experience supporting DoD projects. Must have strong communication skills and be able to interact professionally within all levels of an organization. Must be able to provide support in a 24/7/365 environment including occasionally covering shifts outside of the assigned shift and/or providing after hours, weekend, or holiday support as needed on a rotational basis. Must be able to travel to CONUS or OCONUS sites to provide TDY support. Must be a US citizen and hold a current Secret clearance. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. EOE/M/F/Vet/Disabled

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