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Technical Support Associate Jobs in Slidell, LA (NOW HIRING)

BIM Systems Lead

Bay Saint Louis, MS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support and troubleshooting for Plant 3D and related Autodesk applications BIM ... Associate's or Bachelor's Degree in Engineering, Construction Management, Architecture, Design ...

BIM Systems Lead

Bay Saint Louis, MS

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support and troubleshooting for Plant 3D and related Autodesk applications BIM ... Associate's or Bachelor's Degree in Engineering, Construction Management, Architecture, Design ...

BIM Systems Lead

Bay Saint Louis, MS · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support and troubleshooting for Plant 3D and related Autodesk applications BIM ... Associate's or Bachelor's Degree in Engineering, Construction Management, Architecture, Design ...

Tech III

New Orleans, LA · On-site

$36K - $46K/yr

Support associate project coordinators in driving project schedules, materials, and deliverables to ... Minimum Qualifications/Technical and Educational Requirements * Experience in healthcare or ...

Tech III

New Orleans, LA · On-site

$36K - $46K/yr

Support associate project coordinators in driving project schedules, materials, and deliverables to ... Minimum Qualifications/Technical and Educational Requirements * Experience in healthcare or ...

Tech III

New Orleans, LA

$36K - $46K/yr

Support associate project coordinators in driving project schedules, materials, and deliverables to ... Minimum Qualifications/Technical and Educational Requirements * Experience in healthcare or ...

Tech III

New Orleans, LA

$36K - $46K/yr

Support associate project coordinators in driving project schedules, materials, and deliverables to ... Minimum Qualifications/Technical and Educational Requirements * Experience in healthcare or ...

US Tech - FTO Senior Associate

New Orleans, LA · On-site

$55K - $187K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... support business operations, confirming the smooth functioning of networks, servers, and data ... You will uphold professional and technical standards, contributing to the firm's overall business ...

... technical support for testing and evaluation, and execute regular data backups, restores, and ... Associate's or equivalent * Secret Security Clearance PREFERRED REQUIREMENTS: * Comp TIA A+, Sec ...

Showing results 41-60

Technical Support Associate information

See Slidell, LA salary details

$9

$21

$49

How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Slidell, LA is $21.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are popular job titles related to Technical Support Associate jobs in Slidell, LA?

For Technical Support Associate jobs in Slidell, LA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Slidell, LA look for?

The top searched job categories for Technical Support Associate jobs in Slidell, LA are:

What cities near Slidell, LA are hiring for Technical Support Associate jobs?

Cities near Slidell, LA with the most Technical Support Associate job openings:

BIM Systems Lead

Clayco

Bay Saint Louis, MS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago


Clayco rating

8.6

Company rating: 8.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz


Job description

About Us

Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $5.8 billion in revenue for 2023, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.

The Role We Want You For

The Digital Engineering & VDC Systems Lead serves as the technical authority for Virtual Design & Construction (VDC), Autodesk Plant 3D administration, BIM coordination, and digital project delivery across Clayco Design & Engineering projects. This role bridges process engineering, design, construction, and technology by developing, maintaining, and supporting digital workflows that improve project execution from conceptual design through construction and turnover.

The position requires advanced knowledge of Autodesk Plant 3D, AutoCAD, Revit, Navisworks, Autodesk Forma, and BIM/VDC workflows. The successful candidate will support project teams, maintain enterprise design standards, administer Plant 3D environments, lead model coordination efforts, and drive continuous improvement initiatives that enhance project quality, efficiency, and collaboration.

The Specifics of the Role:

Digital Engineering & VDC Leadership

  • Serve as a technical resource for project teams regarding BIM, VDC, Plant 3D, and digital construction workflows.
  • Champion innovative uses of technology to improve project execution, communication, visualization, and coordination.
  • Develop and maintain digital engineering standards, procedures, templates, and best practices.
  • Support the creation and maintenance of standardized content, libraries, and workflows.
  • Bridge the gap between intelligent models and construction documentation to improve project delivery quality.
  • Facilitate coordination between engineering, design, construction, and field teams.

Plant 3D Administration & System Management

  • Create, configure, and manage Autodesk Plant 3D projects within Autodesk Forma.
  • Administer Plant 3D project settings, properties, catalogs, specifications, templates, and support files.
  • Develop and maintain piping specifications, component catalogs, and corporate drafting standards.
  • Manage Plant 3D databases and ensure integrity of project information.
  • Develop custom reports, workflows, productivity tools, and automation solutions.
  • Support integration between Plant 3D, Revit, Navisworks, and other project delivery platforms.
  • Coordinate software installations, updates, patches, and system maintenance.
  • Provide technical support and troubleshooting for Plant 3D and related Autodesk applications

BIM Coordination & Model Management

  • Lead federated model coordination activities and clash detection processes.
  • Manage model updates, revisions, and as-built documentation.
  • Conduct model reviews and generate coordination reports for project teams.
  • Support multidisciplinary coordination between process, mechanical, structural, architectural, and MEP disciplines.
  • Ensure maintenance and quality of project models and associated data.
  • Support project information management standards and model governance processes.

Construction Technology & Field Support

  • Support project teams during design and construction coordination activities.
  • Assist with implementation of field technology solutions and digital workflows.
  • Support field verification, issue tracking, QA/QC processes, and digital turnover deliverables.
  • Assist with construction logistics planning, coordination efforts, and schedule integration.
  • Participate in 4D planning and construction sequencing activities utilizing BIM models.
  • Generate visualizations, simulations, and virtual reality content to support stakeholder engagement and project planning.

Training & Continuous Improvement

  • Provide technical mentoring and training to engineers, designers, drafters, and project personnel.
  • Develop and deliver training programs related to Plant 3D, BIM, VDC, and digital engineering workflows.
  • Participate in development of company standards and continuous improvement initiatives.
  • Stay current on emerging technologies, software advancements, and industry best practices.
  • Support implementation of new digital tools and workflows across the organization

Qualifications

Education

  • Associate's or Bachelor's Degree in Engineering, Construction Management, Architecture, Design Technology, or related technical discipline.
  • Equivalent industry experience may be considered in lieu of formal education.

Experience

  • 5+ years of experience in process plant design, BIM/VDC, or digital engineering environments.
  • Demonstrated experience administering Autodesk Plant 3D in a multi-project environment.
  • Experience supporting engineering, design, and construction teams on industrial or manufacturing projects.
  • Experience with BIM coordination, model management, and construction technology workflows.
  • Experience with large-scale industrial, manufacturing, life sciences, food & beverage, chemical, or advanced manufacturing projects preferred.

Technical Skills

  • Advanced proficiency with:
  • Autodesk Forma (Formally ACC Autodesk Construction Cloud)
  • Autodesk Plant 3D
  • Autodesk Plant 3D Smart PID
  • AutoCAD
  • Revit
  • Navisworks
  • Microsoft Office Suite

Preferred experience with:

  • SQL Server
  • Synchro, Bexel, or 4D Scheduling Platforms
  • Reality Capture Technologies
  • Pype, PMWeb, ProCore or similar construction technology platforms

Knowledge & Competencies

  • Strong understanding of process plant design and engineering documentation.
  • Ability to read and interpret PFDs, P&IDs, General Arrangements, Isometrics, and construction documents.
  • Familiarity with ASME, API, MSS, and applicable industry standards.
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Ability to effectively train, mentor, and support technical staff.
  • Strong organizational and project management skills.
  • Ability to work independently while collaborating effectively across multiple disciplines.
  • Continuous improvement mindset with a passion for technology and innovation.

Some Things You Should Know

  • Our clients and projects are nationwide – Travel will be required.
  • No other builder can offer the collaborative design-build approach that Clayco does.
  • We work on creative, complex, award-winning, high-profile jobs.
  • The pace is fast!
  • This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.

Why Clayco?

  • 2024 Best Places to Work – Crain’s Chicago Business, St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.
  • 2024 ENR Midwest – Midwest Contractor (#1).
  • 2024 ENR Top 100 Design-Build Firms – Design-Build Contractor (Top 5).
  • 2024 ENR Top 100 Green Contractors – Green Contractor (Top 5).

Benefits

  • Discretionary Annual Bonus: Subject to company and individual performance.
  • Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!

Compensation

  • The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. It is not typical for an individual to be hired at or near the top of the range for the role and compensation decisions are dependent on the facts and circumstances of each case.

What Clayco employees say

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