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Technical Support Associate Jobs in Simpsonville, SC

Auria Solutions

IT Analyst

Spartanburg, SC · On-site

Technical Support * Provide onsite and remote technical support for manufacturing IT systems, ... Associate or bachelor's degree in information technology, Computer Science, or a related field ...

Auria Solutions

IT Analyst

Spartanburg, SC

Technical Support * Provide onsite and remote technical support for manufacturing IT systems, ... Associate or bachelor's degree in information technology, Computer Science, or a related field ...

Vertiv Co

Technical Trainer - Equipment Trainer

Pelzer, SC · On-site

$24.50 - $32.50/hr

Onboarding Support * Lead new hire orientation and initial skills training for manufacturing roles ... Associate's degree, technical certification, or equivalent combination of education and experience.

Team Quality Services

Field Quality Associate

Greer, SC · On-site

$25/hr

The Field Quality Associate works on-site at their assigned service location(s) Onboarding Location ... Provide technical support and guidance to customers and service location staff, assisting them in ...

EGS

HVAC Designer

Greenville, SC · On-site

$82/hr

Provide technical support to activities associated with equipment and material procurement and ... Associate degree in related technical field of study * Experience with design of systems ...

EGS

HVAC Designer

Greenville, SC

$82/hr

Provide technical support to activities associated with equipment and material procurement and ... Associate degree in related technical field of study * Experience with design of systems ...

EGS

HVAC Designer

Greenville, SC · On-site

$82/hr

Provide technical support to activities associated with equipment and material procurement and ... Associate degree in related technical field of study * Experience with design of systems ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Simpsonville, SC

Technical Support Associate information

See Simpsonville, SC salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Simpsonville, SC is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $23.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Simpsonville, SC? The most popular types of Technical Support jobs in Simpsonville, SC are:
What job categories do people searching Technical Support Associate jobs in Simpsonville, SC look for? The top searched job categories for Technical Support Associate jobs in Simpsonville, SC are:
What cities near Simpsonville, SC are hiring for Technical Support Associate jobs? Cities near Simpsonville, SC with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

IT Analyst

Auria Solutions

Spartanburg, SC • On-site

Full-time

Medical, Dental, Vision

Posted 22 days ago

Auria Solutions rating

5.6

Company rating: 5.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Description
Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,700 people worldwide.
We are currently searching for IT ANALYST to join our team at our Spartanburg Plant in Spartanburg, South Carolina
What you will do:
  • Technical Support
    • Provide onsite and remote technical support for manufacturing IT systems, including hardware, software, and network components.
    • Troubleshoot and resolve issues related to production systems, devices, and applications in a timely manner.
    • Provide technical support, troubleshooting, and repair for mobile devices such as scanners, mobile phones and tablets.
  • System Maintenance and Upgrades
    • Perform regular system maintenance to ensure optimal performance and reliability of IT infrastructure.
    • Support hardware and software upgrades, patches, and updates to meet manufacturing requirements.
    • Monitor system performance and proactively address potential issues.
  • Collaboration with Manufacturing Teams
    • Work closely with production teams to understand IT requirements and ensure alignment with operational goals.
    • Collaborate with engineering and operations teams to implement and integrate new technologies.
    • Provide training and guidance to manufacturing staff on IT tools and systems.
  • Network and Security
    • Ensure the security and stability of the IT infrastructure, including networks, endpoints, and shop floor systems.
    • Monitor and maintain network connections between production systems and enterprise IT.
    • Implement and enforce IT policies, standards, and best practices in the manufacturing environment.
  • Incident Management and Documentation
    • Log and manage IT incidents and service requests using ticketing systems.
    • Document solutions, system configurations, and troubleshooting procedures.
  • Compliance and Safety
    • Ensure IT systems comply with industry regulations and company policies.
    • Support initiatives to enhance safety through the use of technology in the manufacturing environment.
  • Other Duties as Assigned

What you will gain as a part of the Auria Team:
  • An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits.
  • Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options
  • Parental Leave and Adoption and Surrogacy Benefits for salaried employees
  • Tuition Reimbursement available for eligible employees to continue education
  • Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%
  • Salary Continuation & Long Term Disability (LTD)

What you will bring:
  • 5+ years of IT support experience, preferably in a manufacturing or industrial environment
  • Exp with automotive manufacturing is plus
  • Familiarity with ERP solutions such as PLEX is plus
  • Associate or bachelor's degree in information technology, Computer Science, or a related field preferred
  • Relevant certifications (e.g. CompTIA, Microsoft, Cisco) are a plus.

Travel Requirements:
  • Ability to travel up to 10% of the time to North American Plants

Knowledge, Skills, and Ability:
  • Knowledge of networks, servers, databases, computing, and other technical components that make up an organization's IT systems.
  • Ability to troubleshoot complex problems, identify root causes, and implement effective solutions.
  • Adaptability in a fast-paced manufacturing environment.
  • Proactive approach to system maintenance and improvement.

When applying to Auria positions, you will be taken to our career site (careers.auriasolutions.com) to apply directly with us even through external job boards. Auria utilizes an in depth interview process and will extend offers to successful candidates only at the completion of our process.
Auria reminds all candidates that we will never ask for sensitive financial information throughout our process. We remind all candidates to take caution with any position that they are applying or when engaging with recruiters.

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