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Technical Support Associate Jobs in Saline, MI (NOW HIRING)

ITC Holdings

IT Support Technician, Assoc I

Novi, MI · On-site

$20.25 - $27.75/hr

JOB SUMMARY Provides high-quality, responsive tier I and tier II technical support for end users ... Associate degree in Computer Science or a related technical area with a minimum of one (1) year of ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI · On-site

Associate degree or higher * Help Desk Support (2+ years) NOT looking for Cyber security * ... As an IT HELP DESK you will be responsible for providing technical support and troubleshooting ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Associate degree or higher * Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active ... As an IT HELP DESK you will be responsible for providing technical support and troubleshooting ...

Tekwissen

Technical Information Processor

Saline, MI · On-site

Interface with Engineers and follow-up/support on technical information that have been returned for ... Perform duties as assigned Requirements: * 2-year associates degree preferred * 2+ years ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Saline, MI

Technical Support Associate information

See Saline, MI salary details

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How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Saline, MI is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.85 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Saline, MI are hiring for Technical Support Associate jobs?

Cities near Saline, MI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Saline, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $46,276 per year, or $22.2 per hour.

IT Support Technician, Assoc I

ITC Holdings

Novi, MI • On-site

$20.25 - $27.75/hr

Full-time

Posted 6 days ago

Job description


JOB SUMMARY
Provides high-quality, responsive tier I and tier II technical support for end users across a variety of devices, applications, and collaboration technologies. Ensures employees can effectively utilize company technology to perform business functions. Problem resolution may involve diagnostic tools, ticketing systems, knowledge base resources, and hands-on support for end-user devices and workplace technologies.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provides help desk support for users operating Windows and iOS/iPadOS devices, including remote users
  • Troubleshoots and resolves issues involving laptops, workstation peripherals, operating systems, virtual machines, and line-of-business applications
  • Supports Microsoft 365 applications and services, including Outlook, Teams, and OneDrive
  • Troubleshoots and resolves end-user network connectivity issues involving wired, wireless, and VPN solutions
  • Troubleshoots and supports conference room and A/V technologies used throughout the organization
  • Installs, configures, and maintains an enterprise printing solution and related end-user equipment
  • Deploys, configures, maintains, and replaces endpoint devices in accordance with established lifecycle management processes
  • Installs, configures, and decommissions standard workstation equipment including monitors, docking stations, and peripherals
  • Documents troubleshooting steps and solutions within the IT ticketing system, contributing to the IT knowledge base where able
  • Communicates with end users to provide status updates, technical guidance, and a high level of customer service
  • Adheres to established IT procedures, cybersecurity standards, and asset management practices

REQUIREMENTS
  • Associate degree in Computer Science or a related technical area with a minimum of one (1) year of experience in Information Technology, or relevant, equivalent experience and/or education
  • Experience with Windows and iOS/iPadOS operating systems
  • Experience supporting Microsoft 365 applications, Microsoft Teams, conferencing technologies, mobile device management (MDM) solutions such as Intune, and endpoint management platforms such as SCCM
  • Experience with ServiceNow or a similar IT ticketing system
  • Experience and understanding of Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name Server (DNS), Active Directory (AD), and Dynamic Host Configuration Protocol (DHCP)
  • Knowledge of information technology products and services, including workstation equipment, peripherals, and printing solutions
  • Demonstrated analytical and problem-solving skills with the ability to diagnose and resolve common technical issues
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Demonstrated initiative, accountability, and ability to provide consistent, high-quality customer support to employees across a variety of technical skill and organizational levels
  • Ability to travel by automobile or commercial airline to remote sites (including overnight stays) as needed (10-20%)
  • Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

About Us
Make a Power Move - For the Greater Grid: Reliable. Resilient. Ready.
As AI innovation, automation and economic growth reshape the way we live and work, the demand on our power infrastructure is growing fast. At ITC, we're building the greater grid that's ready for today's technology and tomorrow's possibilities.
Our people bring the power - fueling innovation and strengthening the grid every day. We're looking for individuals who are ready to make a power move and help us build a greater grid for a more reliable and affordable energy future.
ITC offers industry-leading compensation, benefits and opportunities to channel your energy into solutions. We foster a culture of belonging - where every voice is valued, differences are celebrated and everyone has the opportunity to thrive. Make a power move today.

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