Technical Support Associate Jobs in Rogers, AR (NOW HIRING)

Position Summary... What you'll do...

Role summary:
As a Distinguished Technical Program Manager, you'll define and lead the operational strategy for Marketplace Engineering. You'll partner with engineering executives to improve reliability, operational excellence, developer productivity, and engineering maturity across thousands of engineers. This role combines strategic leadership, technical depth, and organizational influence to deliver large-scale engineering initiatives that improve how Marketplace builds, deploys, and operates software.
 

About the team:

The Marketplace Platform Reliability team develops and maintains engineering systems that support thousands of engineers in delivering reliable, scalable, and high-performing software. The team manages platforms, operational intelligence, AI capabilities, and engineering standards to enhance productivity and system reliability. Focused on innovation and continuous improvement, members design robust, scalable solutions that support business growth while optimizing operational efficiency. Collaboration, strategic alignment, and effective program management drive technical excellence across the Marketplace organization, ensuring high-quality standards and sustained platform performance.
 

What you'll do:

• Define and lead Marketplace-wide strategies for reliability, operational excellence, and engineering maturity.
• Partner with engineering leaders to drive cross-organizational initiatives spanning availability, observability, incident management, engineering productivity, and AI.
• Establish engineering standards, operating mechanisms, and organizational metrics that improve consistency across Marketplace.
• Drive execution of complex, multi-organization programs while influencing technical direction and engineering strategy.
• Measure outcomes through operational intelligence and continuously improve engineering performance at organizational scale.

What you'll bring:

• Experience leading large-scale technical programs across multiple engineering organizations.
• Strong technical understanding of distributed systems, cloud platforms, software delivery, reliability engineering, and operational excellence.
• Proven ability to influence executive stakeholders and align engineering organizations around common technical objectives.
• Experience driving organizational transformation through engineering standards, operational metrics, and cross-functional leadership.
• Excellent communication, strategic thinking, and executive presence with the ability to lead through influence rather than authority.
• Demonstrated success delivering measurable engineering and business outcomes in large, complex technology organizations.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock

ㅤ

ㅤ

ㅤ

ㅤ

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelor’s degree in computer science, information technology, engineering, or related area and 7 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
• Option 2: 9 years’ experience in engineering, engineering program management, technical program management, product management, or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Certification in Project Management., Master’s degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 5 years’ experience in product design., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Primary Location... 2608 Se J St, Bentonville, AR 72716-3724, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.