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Technical Support Associate Jobs in Jonesboro, AR

Southern Pioneer Property & Casualty Ins Co

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IT Support Specialist

Jonesboro, AR · On-site

$40K - $50K/yr

... technical support * Strong organizational skills and attention to detail * Ability to work independently and collaboratively in a team environment Preferred Qualifications * Associate degree (2 years ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Jonesboro, AR

Technical Support Associate information

See Jonesboro, AR salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Jonesboro, AR is $24.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Jonesboro, AR look for? The top searched job categories for Technical Support Associate jobs in Jonesboro, AR are:
What cities near Jonesboro, AR are hiring for Technical Support Associate jobs? Cities near Jonesboro, AR with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Jonesboro, AR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,977 per year, or $21.1 per hour.

Technical Support Specialist

FMH Conveyors

Jonesboro, AR • On-site

Full-time

Medical, PTO

Re-posted 14 days ago

Job description

FMH Conveyors, a member of the Duravant family of operating companies, designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency. 

As a Duravant Family Company, FMH Conveyors participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, FMH Conveyors offers an excellent total rewards package that includes:

  • Compensation: We offer competitive compensation
  • Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
  • Development: We have education and training programs which include an educational assistance program
  • Time Off: We offer paid holidays and paid time off
  • Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
  • Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency
  • Culture: We are driven by our number one asset - our employees, and their successes
  • Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.

FMH Conveyors is adding a Technical Support Specialist to our Lifecycle Services team, responsible for leading the technical support efforts as the liaison between customers and internal resources. This position is responsible for the prioritization, support and execution of all technical support-related jobs and inquiries. This position is expected to analyze technical support requests and provide resolutions for our customers. The Technical Support Specialist is also responsible for analyzing warranty requests, fulfilling quotes for service, and creating SOPs and RCAs to prevent reoccurring issues.

POSITION DUTIES & RESPONSIBILITIES include the following, other duties as assigned.

  • Manage, handle, and resolve incoming technical support inquiries
  • Provide timely support to customers
  • Assign or escalate issues to others as required
  • Work with customers to ensure PO’s are received timely and accurately
  • Liaison between customers and internal resources (engineering, service, parts, etc.)
  • Quote service and installation for customers, ensuring accurate pricing and periodic reviews to align with margin expectations
  • Utilize SOP’s and RCA’s to address reoccurring issues
  • Lead the coordination of the field change activities
  • Identify, create, and publish technical bulletins that provide step-by-step troubleshooting and set up assistance for technical support topics
  • Observes safety and security procedures; Uses equipment and materials properly; Reports potentially unsafe conditions 

POSITION REQUIREMENTS:

  • EDUCATION: Technical or Associates Degree Preferred
  • EXPERIENCE:  3+ years of in-field service experience or troubleshooting support for conveying equipment
  • Sound judgement
  • Effective interpersonal skills with ability to build relationships and interact with all levels of the organization
  • Strong analytical, problem solving, and decision-making skills
  • High degree of professionalism with strong communication. leadership skills and teamwork orientation
  • Computer skills: Sales Force, MS Office (Word, Excel, Outlook, PowerPoint) and ability to learn new ERP Systems (Epicor); Excel skills should be at the expert level with a high level of experience with pivot tables, VLOOKUP, etc.
  • Must be able to travel periodically

PHYSICAL REQUIREMENTS: 

  • While performing the duties of this job, the employee is regularly required to communicate. The employee is frequently required to stand, sit, and walk. Specific vision abilities required by this job include close vision and color vision.

WORK ENVIRONMENT: 

  • Office and manufacturing environment 

ADDITIONAL INFORMATION:

FMH Conveyors, a member of the Duravant family of operating companies, designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency.

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