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Technical Support Associate Jobs in Mulberry, AR

Mars

Site Technical Manager

Fort Smith, AR

Translate business priorities into clear plans that support safety, quality, service, cost, sustainability and future growth. * Lead five Associate Technical Managers and provide strategic direction ...

Olsson

Technical Expert - Airports

Fayetteville, AR · On-site

May serve as a discipline quality leader to support discipline efforts to implement, educate, and ... In lieu of a bachelor's degree, an associate degree with equivalent experience is required. * A ...

Walmart

Technician, Low Voltage

Elkins, AR · On-site

$26 - $51/hr

Additionally, the position involves providing technical support and training to end users ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

New

Walmart

Principal, Technical Program Manager

Elkins, AR · On-site

$110K - $220K/yr

The Marketplace Platform Reliability team develops and maintains engineering systems that support ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Principal, Technical Program Manager

Elkins, AR · On-site

$110K - $220K/yr

The Marketplace Platform Reliability team develops and maintains engineering systems that support ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Analyst, Alarm Central

Elkins, AR · On-site

$23 - $45/hr

The (USA) Analyst, Alarm Central, rovides technical support for alarm and life-safety systems ... Associate's degree in Management, Business, Computer Science, or related field OR 2 years ...

Butterball

IT Site Administrator

Ozark, AR

Responsible for the day-to-day IT operations, providing technical support to end-users, ensuring ... • Associates or Bachelors in related field • CompTIA A+ Certification • Experience with ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mulberry, AR

Technical Support Associate information

See Mulberry, AR salary details

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How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Mulberry, AR is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.00 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Mulberry, AR are hiring for Technical Support Associate jobs?

Cities near Mulberry, AR with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Mulberry, AR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,577 per year, or $23.4 per hour.

Site Technical Manager

Mars

Fort Smith, AR

Full-time

Re-posted 18 days ago

Mars Inc. rating

7.7

Company rating: 7.7 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

124th of 443 rated food and drinks producers

Job description

Job Description:

The Site Technical Manager is the senior technical leader for our Fort Smith manufacturing site, home to more than 700 Associates. In this role, you'll set the strategy for engineering, maintenance, reliability, controls, automation, utilities and site infrastructure across a large, highly automated manufacturing operation.

You'll directly lead five Associate Technical Managers and provide strategic direction to an organization of more than 100 maintenance, engineering and technical Associates. As a key member of the Site Leadership Team, you'll guide major investment decisions, develop technical talent and build the capabilities needed to support the site's continued growth and long-term performance.

This is an opportunity to make a significant impact by strengthening asset reliability, advancing manufacturing technology and building a high-performing technical organization at one of Mars Petcare's largest manufacturing sites.

What are we looking for?
  • Bachelor's degree in Engineering or a closely related technical field.
  • 8+ years of progressive experience in manufacturing engineering, maintenance, reliability or technical leadership within a complex manufacturing environment.
  • 5+ years of people leadership experience, including experience leading other leaders and developing large technical teams.
  • Demonstrated success developing and executing site-level engineering, maintenance, reliability or asset management strategies.
  • Strong knowledge of preventive and predictive maintenance, equipment reliability, root cause analysis, asset lifecycle management and continuous improvement.
  • Experience leading major capital projects and managing significant capital and operating budgets.
  • Strong business judgment, communication and change leadership skills, with the ability to influence across functions and at all levels of an organization.
What will be your key responsibilities?
  • Set and execute the site's long-term technical strategy across engineering, maintenance, reliability, controls, automation, utilities and infrastructure. Translate business priorities into clear plans that support safety, quality, service, cost, sustainability and future growth.
  • Lead five Associate Technical Managers and provide strategic direction to an organization of more than 100 maintenance, engineering and technical Associates. Build organizational capability through coaching, workforce planning, technical development, succession planning and clear accountability.
  • Own the site's reliability and asset management strategy, including preventive and predictive maintenance, asset health, breakdown elimination, root cause analysis and long-term equipment lifecycle planning. Use performance data to identify losses, prioritize resources and deliver sustainable improvements.
  • Lead the site's Planned Maintenance Pillar and strengthen maintenance systems, processes and technical standards. Partner with Operations to improve equipment ownership, reduce unplanned downtime and increase overall equipment performance.
  • Develop and lead the site's capital investment strategy, including project prioritization, budgeting, governance and execution. Ensure capital projects are delivered safely, on time and within budget, with equipment designed for reliability, maintainability, efficiency and long-term value.
  • Provide strategic oversight for controls, automation, utilities, infrastructure and operational technology. Evaluate new technologies and engineering solutions that improve performance, strengthen site capability and support future growth.
  • Partner closely with Operations, Quality, Safety, R&D and Supply Chain leaders to address operational risks, improve manufacturing performance and ensure technical activities meet Mars standards, regulatory requirements, food safety expectations and recognized engineering practices.
  • Serve as a key member of the Site Leadership Team, bringing technical expertise and sound business judgment to plant-wide decisions. Champion continuous improvement, influence investment priorities and help shape the site's long-term strategy.
What can you expect from Mars?
  • Work with talented associates in a collaborative and purpose-driven environment guided by the Five Principles of Mars.
  • Make a visible impact on a world-class manufacturing operation.
  • Access industry-leading learning and development opportunities through Mars University.
  • Build your career within one of the world's most recognized food and pet care companies.
  • Competitive compensation, annual incentive opportunity, and comprehensive benefits package.

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#LI-MP1

Employment Type: FULL_TIME

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