Technical Support Associate Jobs in Mulberry, AR

Job Summary:

We are seeking a skilled and dedicated Radiology Technician and PACS (Picture Archiving and Communication System) Administrator to join our healthcare team. This dual role combines technical expertise in radiographic imaging with the management and maintenance of our PACS, ensuring efficient and accurate diagnostic imaging services. Performs a variety of imaging procedures and is responsible for patient safety protocols. Functions as the first line interface with customers in the successful accomplishment of their imaging needs. Participates in CQI activities.

Demonstrates Competency in the Following Areas:

Radiology Technician Duties:

• Perform Diagnostic Imaging Procedures: Conduct X-rays, MRI, CT scans, and other diagnostic imaging procedures following established protocols to ensure high-quality images for accurate diagnosis.
• Patient Preparation and Care: Prepare and position patients for imaging procedures, ensuring their safety and comfort. Provide clear instructions and support to patients throughout the process.
• Equipment Operation and Maintenance: Operate and maintain radiographic imaging equipment, ensuring it is in optimal working condition. Report any malfunctions or issues to the appropriate personnel.
• Image Quality Assurance: Review and evaluate images for quality and clarity, ensuring they meet diagnostic standards. Collaborate with radiologists to determine if additional images are required.
• Safety and Compliance: Adhere to all safety guidelines, including radiation protection measures, and comply with hospital policies, procedures, and regulatory requirements.

PACS Administrator Duties:

• System Management: Oversee the daily operation and maintenance of the PACS, ensuring seamless integration and functionality of the system across all departments.
• Data Management: Manage the storage, retrieval, and archiving of digital images and associated patient data. Ensure data integrity, security, and confidentiality.
• User Support and Training: Provide technical support and training to radiology staff and other users of the PACS. Address and resolve any system-related issues or user concerns promptly.
• Software and Hardware Maintenance: Coordinate with IT and vendors to perform regular updates, upgrades, and maintenance of PACS software and hardware. Ensure the system is up-to-date and running efficiently.
• Quality Control and Reporting: Monitor system performance and conduct regular quality control checks. Generate and analyze reports on system usage, performance metrics, and any issues encountered.
• Regulatory Compliance: Ensure the PACS is compliant with healthcare regulations, standards, and best practices. Maintain accurate documentation and records related to system management and operations.

Professional Requirements:

Qualifications:

• Education: Associate or bachelor's degree in radiologic technology, Health Information Technology, or a related field.
• Certification: ARRT (American Registry of Radiologic Technologists) certification required.
• PACS certification (e.g., CIIP) is a plus.
• Certified by the State of Arkansas to practice and administer radiation.
• Current BLS Certification.
• Experience: Minimum of 2 years of experience as a Radiology Technician with imaging and ultrasound capabilities. Experience in PACS administration or healthcare IT is highly desirable.
• Technical Skills: Proficiency in operating radiographic imaging equipment and PACS software. Strong understanding of DICOM standards and radiology workflows, ultrasound experience.
• Communication Skills: Excellent interpersonal and communication skills, with the ability to interact effectively with patients, healthcare professionals, and IT personnel.
• Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues and implement effective solutions.
• Attention to Detail: High level of attention to detail, ensuring accuracy in imaging procedures and data management.

Working Conditions:

• Environment: Hospital or clinical setting, working closely with patients, radiologists, and healthcare staff.
• Schedule: Full-time position with Call responsibility, with potential for shift work, including evenings, weekends, and holidays.
• Physical Requirements: Ability to lift and position patients, operate heavy equipment, and stand for extended periods.
• Exposure to radiological hazard-occupational levels. Normal hospital environment. Close visual/acuity. Hearing within normal range. Oral communication. Operates x-ray machines (stationary and portable), injectors, computer, telephone, stretchers, wheelchairs, IV poles and patient monitoring devices. Lifting up to 50 pounds. Carrying up to 25 pounds. Pushing/pulling up to 400 pounds. Frequent sitting, standing, walking, and bending.
• This position is a safety sensitive position pursuant to Amendment 98 to the Arkansas Constitution § 2(25). A safety sensitive position means any position in which a person performing the position while under the influence of marijuana may constitute a threat to health or safety. This position is therefore “safety sensitive”

Benefits:

• Competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and continuing education.
• Supportive and collaborative work environment.

If you are a dedicated professional with a passion for diagnostic imaging and healthcare technology, we encourage you to apply for this exciting and dynamic role. Join our team and contribute to the delivery of high-quality patient care and advanced imaging services.

Language Skills:

• Able to communicate effectively in English, both verbally and in writing.
• Additional languages a plus.

Skills:

• Basic computer knowledge.

Physical Demands:

• Exposure to radiological hazard-occupational levels. Normal hospital environment. Close visual/acuity. Hearing within normal range. Oral communication. Operates x-ray machines (stationary and portable), injectors, computer, telephone, stretchers, wheelchairs, IV poles and patient monitoring devices. Lifting up to 50 pounds. Carrying up to 25 pounds. Pushing/pulling up to 400 pounds. Frequent sitting, standing, walking, and bending.
• This position is a safety sensitive position pursuant to Amendment 98 to the Arkansas Constitution § 2(25). A safety sensitive position means any position in which a person performing the position while under the influence of marijuana may constitute a threat to health or safety. This position is therefore “safety sensitive” due to the fact it requires the following: performing life-threatening procedures; working with hazardous or flammable materials, controlled substances, food, or medicine; and a lapse of attention while working in this position could result in injury, illness, or death.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.