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Technical Support Manager Jobs in Rogers, AR (NOW HIRING)

Walmart

Senior Technology Support

Greenland, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Anderson, MO · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Lowell, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Elm Springs, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Cave Springs, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Gravette, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Farmington, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Decatur, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Bentonville, AR

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Bella Vista, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Noel, MO · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Pea Ridge, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Goshen, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Bentonville, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Tontitown, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Springdale, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Rogers, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Johnson, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

Walmart

Senior Technology Support

Centerton, AR · On-site

$70K - $130K/yr

Technical Expertise * Strong experience in executive IT support or high-touch enterprise support environments. * Deep knowledge of: * Windows and macOS ecosystems * Mobile device management (iOS ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Rogers, AR

Technical Support Manager information

See Rogers, AR salary details

$27.6K

$80.5K

$138.1K

How much do technical support manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for technical support manager in Rogers, AR is $80,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $97,400.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Rogers, AR?

The most popular types of Technical Support jobs in Rogers, AR are:

What job categories do people searching Technical Support Manager jobs in Rogers, AR look for?

The top searched job categories for Technical Support Manager jobs in Rogers, AR are:

What cities near Rogers, AR are hiring for Technical Support Manager jobs?

Cities near Rogers, AR with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Rogers, AR as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $80,466 per year, or $38.7 per hour.

Technical Support - Command Center

R&R Solutions

Gravette, AR

Full-time

Posted 12 hours ago

Posted today

Job description

Quick Details

  • Pay: 20.00/hour

  • Shift: Day Shift (Some schedule flexibility required)

  • Location: Gravette, AR (100% Onsite)

Role Overview

As a Command Center Support Technician, you will provide real-time inbound phone support to field technicians. You will monitor site progress, troubleshoot technical issues, document site data, and escalate critical issues to ensure seamless deployment operations.

Key Responsibilities

  • Technical Support: Answer inbound calls from field technicians to resolve setup and network issues.

  • Troubleshooting & Escalation: Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO.

  • Data Logging: Continuously track site progress, updates, and problem documentation in the R&R web portal.

  • Monitoring: Track technician time on-site and ensure issues are resolved efficiently.

Required Qualifications

  • Experience: 2+ years of Help Desk, Technical Support, or Call Center experience.

  • Network Skills: Solid understanding of Layer 2 and Layer 3 network communications.

  • Technical Systems: Practical knowledge of POS systems and proficiency with MS Operating Systems.

  • Linux: Hands-on experience with Linux command line and remote Linux administration.

  • Education: High school diploma or GED.

Work Environment

  • Sedentary office environment requiring extended periods of sitting, computer use, and phone communication. Moderate noise level.

R&R Solutions: Who We Are

Founded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding creative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up and coming start-up organizations.


  • Must pass pre-employment drug screen and background check

Apply