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Technical Support Associate Jobs in Rochester, MI

PCS Company

IT Support Technician Co-op

Fraser, MI · On-site

$19.25 - $26.50/hr

This role offers the opportunity to develop technical, problem-solving, and customer service skills ... Associate degree in Information Technology preferred. * A+ certification preferred. * Ongoing ...

Firebolt Group Inc

IT Support Specialist

Wixom, MI · On-site

$50/hr

The IT Support Specialist is the first responder for all support requests, owning the help desk ... Associate's or Bachelor's Degree in a technical field (Preferred) * CompTIA A+, Network+, or ...

Gristede's Foods

90 General Clerk

Troy, MI · On-site

$17.25 - $21/hr

Provides first-level technical support by responding to help desk tickets and phone requests ... Associate degree in Information Technology or relevant certification required; or * 1 year ...

Fellers, LLC

Warehouse Associate

Rochester Hills, MI · On-site

$14.75 - $17.50/hr

... and technical support professionals to deliver superior service. About the role The Warehouse ... Associate is responsible for assisting in day-to-day operations of the warehouse. This includes ...

Fellers

Warehouse Associate

Rochester Hills, MI · On-site

$14.75 - $17.50/hr

... and technical support professionals to deliver superior service. About the role The Warehouse ... Associate is responsible for assisting in day-to-day operations of the warehouse. This includes ...

Xerox

Docucare Associate

Detroit, MI · Hybrid

Description & Requirements About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and ...

UTEC

IT Technician

Troy, MI · On-site

$30K - $50K/yr

Associate's Degree in Computer Science or a related field (or equivalent experience). * 2-4 years of IT customer service experience with a focus on providing technical support. * A strong working ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Rochester, MI

Technical Support Associate information

See Rochester, MI salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for technical support associate in Rochester, MI is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.33 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Rochester, MI look for?

The top searched job categories for Technical Support Associate jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Technical Support Associate jobs?

Cities near Rochester, MI with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,277 per year, or $22.7 per hour.

Power Apps Engineer (Law Enforcement Support)

NXTKEY CORPORATION

Clinton Township, MI • On-site

Full-time

Re-posted 18 days ago

Job description

Company Description

NXTKey Corporation has been delivering Information Technology, Information management, Information Assurance (IA) and cybersecurity solutions to US Federal Government and Commercial Clients since 2005.

Job Description

We are seeking a seasoned Power Platform Engineer to support digital transformation initiatives within federal law enforcement agencies. The ideal candidate will have a minimum of six years of experience developing secure, scalable, and user-centric solutions using Microsoft Power Apps, SharePoint platforms, with direct support experience in a law enforcement or national security environment.

  • Design, build, and deploy custom applications using Power Apps and automate workflows with Power Automate.
  • Architect secure and scalable solutions in SharePoint Online and SharePoint On-Premise, including custom lists, libraries, forms, and approval workflows.
  • Integrate Power Apps and SharePoint solutions with ServiceNow and other law enforcement systems using Power Platform connectors, APIs, and web services.
  • Ensure solutions meet DoD and federal compliance standards including FedRAMP, NIST 800-53, CJIS, and agency-specific IT security controls.
  • Collaborate with stakeholders, project managers, and end-users from law enforcement agencies to gather requirements and translate them into technical specifications.
  • Provide documentation, user training, and technical support for deployed solutions in classified and unclassified environments.
Qualifications
  • Demonstrated experience delivering enterprise solutions using Power Platform (Power Apps, Power Automate, Dataverse).
  • Strong knowledge of SharePoint Online/On-Premise, including permissions management, content types, and integration with Microsoft 365.
  • Microsoft certifications such as PL-400 (Power Platform Developer), PL-600 (Solution Architect), or Microsoft 365 Certified: Teams/SharePoint Associate.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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