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Technical Support Associate Jobs in Plainfield, IL

E.A. Sween Company

IT Support Analyst

Chicago, IL

$61K/yr

What We're Seeking We are seeking an IT Support Analyst to provide frontline technical support to ... What You'll Need (Qualifications) • Associate's degree in information technology or related field ...

E.A. Sween

IT Support Analyst

Woodridge, IL · On-site

$61K/yr

What We're Seeking We are seeking an IT Support Analyst to provide frontline technical support to ... What You'll Need (Qualifications) • Associate's degree in information technology or related field ...

Middleground It

Help Desk Support Specialist

Chicago, IL · On-site

Most technical support will be either from our office or on-site at client locations in the Chicago ... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Plainfield, IL

Technical Support Associate information

See Plainfield, IL salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Plainfield, IL is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Plainfield, IL? The most popular types of Technical Support jobs in Plainfield, IL are:
What cities near Plainfield, IL are hiring for Technical Support Associate jobs? Cities near Plainfield, IL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Plainfield, IL as of June 2026, with employment types broken down into 80% Full Time, 5% Part Time, and 15% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,064 per year, or $24.1 per hour.

Operational Flow Support Technician

TGW Logistics Group

Aurora, IL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

The Operational Flow Support Technician acts as the key customer contact for technical support queries regarding the overall automated logistics solution and the Warehouse Control System (WCS). Based at our customer site, this position must coordinate among the onsite maintenance team, the customer, and TGW's support hotline team to ensure all requests are logged within the ticket system and incidents are resolved in a timely manner.
What you'll be handling

  • Provide professional first-line software support for WCS systems, including capturing log files and database backups for further investigation.
  • Monitor trends and action plans to prevent issue escalation in WCS systems, hardware, and infrastructure.
  • Communicate effectively with senior management, customer contacts, and support colleagues, ensuring issues are followed through until resolution.
  • Escalate problems to the next support level when required and manage the problem until resolution.
  • Drive continuous improvement by addressing ongoing technical issues, reducing call volumes, and maintaining site-specific documentation.
  • Support WCS releases and change requests, monitor hardware for upgrades, and deliver training to colleagues.
    •
What you'll need
  • High school diploma or GED required. Associate degree or Technical Certificate preferred.
  • Previous experience monitoring IT systems and providing application / database support preferred.
  • Thorough understanding of Warehouse Control Systems (WCS) in material handling and automation environments.
  • Ability to deal directly with end users and translate technical issues into general terms.
  • Experience performing log file investigation and/or software debugging.
  • Understanding of the software development lifecycle.
What you'll receive
TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.
TGW is an equal opportunity employer.
In this position, you can expect the following benefits, among others.
Additional benefits
All benefits

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