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Technical Support Associate Jobs in Ottawa, ON (NOW HIRING)

Support the migration and adoption of AI-driven tools and digital workflows across the organization ... technical side of innovation and the human side of transformation. Additionally, you will need:

Support the migration and adoption of AI-driven tools and digital workflows across the organization ... technical side of innovation and the human side of transformation. Additionally, you will need:

Associate - Electrical

Ottawa, ON ยท On-site

CA$110K - CA$140K/yr

Support recruitment activities, including screening, interviews and candidate evaluation, in ... Provide governance oversight for technical deliverables, including scope, cost, schedule, risk and ...

Senior Associate- IAM

Ottawa, ON ยท On-site

CA$84K - CA$134K/yr

... technical demos, client & engagement risk assessments, bid management, proposal writing, and ... We reward your impact, and support your wellbeing, through a competitive compensation package ...

SCADA/OT System Integrator

Ottawa, ON ยท On-site

CA$85K - CA$104K/yr

... technical support and maintenance of the Supervisory Control and Data Acquisition (SCADA ... Cisco Certified Network Associate (CCNA) KNOWLEDGE * Design, implementation, operation and ...

Prepare integrated financial models to support decision making for key transaction tollgates ... Strong technical finance proficiency, including knowledge of financial statements and general ...

Prepare integrated financial models to support decision making for key transaction tollgates ... Strong technical finance proficiency, including knowledge of financial statements and general ...

Showing results 21-40

Technical Support Associate information

See Ottawa, ON salary details

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$18

$27

How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Ottawa, ON is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.43 and $22.21 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What are the most commonly searched types of Technical Support jobs in Ottawa, ON?

The most popular types of Technical Support jobs in Ottawa, ON are:

What are popular job titles related to Technical Support Associate jobs in Ottawa, ON?

For Technical Support Associate jobs in Ottawa, ON, the most frequently searched job titles are:

What cities near Ottawa, ON are hiring for Technical Support Associate jobs?

Cities near Ottawa, ON with the most Technical Support Associate job openings:

AI & Automation Associate

CLV Group

Gloucester, ON โ€ข On-site

Other

Re-posted 9 days ago


Job description

CLV Group is redefining what a Canadian real estate platform can be. As an integrated investor, developer, and operator, we acquire, transform, and manage real estate assets at scale. Our model combines disciplined capital allocation, bold redevelopment strategies, and operational excellence to generate durable long-term value.

We are not simply growing. We are building one of the most dynamic real estate platforms in the country.

Real estate shapes cities, communities, and lives. The spaces we create are homes, workplaces, and gathering places where life happens. That responsibility drives how we invest, build, and operate. From large scale office to residential conversions to complex mixed-use communities, we focus on unlocking potential and delivering real world impact through design, sustainability, and execution.

Our culture is rooted in passion, purpose, and a strong sense of community. We cultivate thriving environments where residents, businesses, and neighbourhoods flourish. Philanthropy and social responsibility are embedded into our DNA, ensuring that as we grow, so do the communities we serve.  We want to show the world that a business can scale AND do good at the same time.

With a landmark acquisition underway and a robust national pipeline, we are expanding our footprint, deepening our capabilities, and accelerating our trajectory. This is not incremental growth. It is transformational expansion that will shape the next era of our organization and the communities we serve. For investors, we offer disciplined growth, institutional strength, and long-term value creation at scale. For exceptional talent, we offer something rare: the opportunity to help build a category defining real estate platform from the inside. This is a moment to step into complexity, drive change, and leave a lasting mark on cities across Canada.

Learn more about CLV here:

https://www.clvgroup.com/

Learn more about our upcoming acquisition here:
https://renx.ca/interrent-reit-agrees-to-4b-acquisition-by-clv-group-gic

AI & Automation Associate

 Introducing a new role to join our AI, automation, and business innovation team. With AI adoption gaining speed across our organization, we want to harness the power of AI to be the best in our industry, improving how we work, empowering our teams to deliver stronger results, and focusing their time and energy on what truly drives value for our residents, stakeholders, organization and themselves.

As our AI & Automation Associate, you’ll join a high-performing digital transformation team that sits at the core of this evolution. You’ll help identify opportunities, map processes, and bring new technologies to life in ways that make sense for the people who use them every day. You’ll work hands-on with tools such as Power Automate, Python, Claude and GPT, but just as importantly, you’ll help colleagues feel respected, heard, and empowered as they adapt and thrive in a changing environment.

In addition to the duties expected of a member of a high-performing digital transformation/change management team, you will:

  • Support the migration and adoption of AI-driven tools and digital workflows across the organization.
  • Partner with teams to map current processes, identify inefficiencies, and design automation opportunities that make work smoother, smarter, and more rewarding.
  • Extract, clean, and analyze large data sets using a variety of data tools, including Microsoft Excel.
  • Prototype, test, and deploy automation solutions using Power Automate, Python, and GPT-based technologies.
  • Create clear documentation, training materials, and visual process maps that make adoption intuitive and sustainable.
  • Develop and support “super users” across departments, confident champions who model success and help others embrace new tools.
  • Monitor outcomes, measure results, and report progress to senior management to demonstrate impact and identify new opportunities.
  • Stay curious and forward-thinking, sharing fresh insights that enhance our organization’s digital capability and keep innovation moving.

Qualifications:

This role is ideal for a new grad/emerging talent with a degree in a STEM related field such as Mathematics, Engineering, Economics, or Data Analytics who loves both the technical side of innovation and the human side of transformation. Additionally, you will need:

  • Strong analytical skills and a love for problem-solving through the use of technology.
  • Experience leading quantitative research projects in either an academic or professional environment.
  • Strong proficiency in automation tools, Python scripting and low-code platforms.
  • Excellent collaboration and business partnering skills, with the ability to explain complex, technical concepts to non-subject matter experts.
  • Experienced using various dashboard technologies, including Power Bi & Tableau, is considered an asset.
  • A continuous learning mindset, ready to experiment, adapt, and evolve with new tools and ideas.

Most importantly, we are a small yet mighty team. This is a roll up your sleeves, help where you are needed kind of role. We are looking for a new team member who will support our success when and as needed, as our team will do for you when you need it.

This role is based in our offices five days a week, giving you the opportunity to work closely with your colleagues, learn from experienced professionals, and grow in a highly engaged team environment.

Learn more about our working at CLV here:  Talent and Culture - CLV Group

The approximate salary range for this role will depend on what you bring to the table. Our expectations are $55,000–$60,000 per year.  Final compensation will be determined based on a variety of factors including market competitiveness, skills, experience, educational attainment, professional designations, internal equity, and other job related requirements. We recognize that individuals bring different skill sets, strengths, and career experiences, and we encourage candidates at all stages of their career to apply. If your experience or compensation expectations differ from the posted range, we still welcome your application, as we value potential, growth, and the unique contributions each person can bring to CLV Group, and will pay competitively.

We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

We strive to make our website and application process accessible to all users. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Please send an email to hr@clvgroup.com and let us know the nature of your request and your contact information. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.

Thank you for your time and desire to join our winning team and to play a critical role in developing future communities across Canada.

Only selected candidates will be contacted. No phone calls please.

We appreciate your interest in exploring an opportunity with CLV Group!