Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile ... Associate or Bachelor's degree in Information Technology, Computer Science, or related field ...
Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile ... Associate or Bachelor's degree in Information Technology, Computer Science, or related field ...
Technical Writer
$15 - $22/hr
The associate will collaborate across multiple departments, working closely with managers ... This role falls within the Heart Failure Division, specifically supporting Operations and ...
Quick apply
Technical Writer
$15 - $22/hr
The associate will collaborate across multiple departments, working closely with managers ... This role falls within the Heart Failure Division, specifically supporting Operations and ...
The incumbent will provide technical support, documentation, and be responsible for small projects ... Associate's degree in information systems, computer science, business, or related field (or ...
Quick apply
The incumbent will provide technical support, documentation, and be responsible for small projects ... Associate's degree in information systems, computer science, business, or related field (or ...
Business Systems Analyst I
Polk City, FL · On-site
The incumbent will provide technical support, documentation, and be responsible for small projects ... Associate's degree in information systems, computer science, business, or related field (or ...
Business Systems Analyst I
Polk City, FL · On-site
The incumbent will provide technical support, documentation, and be responsible for small projects ... Associate's degree in information systems, computer science, business, or related field (or ...
Business Systems Analyst I
Polk City, FL · On-site
$55 - $75/hr
The incumbent will provide technical support, documentation, and be responsible for small projects ... Associate's degree in information systems, computer science, business, or related field (or ...
Business Systems Analyst I
Polk City, FL · On-site
$55 - $75/hr
The incumbent will provide technical support, documentation, and be responsible for small projects ... Associate's degree in information systems, computer science, business, or related field (or ...
Clinical Support
Polk City, FL · On-site
$43K - $51K/yr
Performs variety of related office and technical duties as necessary such as answering telephones ... An Associate's degree, or Bachelor's degree in any unrelated area of study from an accredited ...
Clinical Support
Polk City, FL · On-site
$43K - $51K/yr
Performs variety of related office and technical duties as necessary such as answering telephones ... An Associate's degree, or Bachelor's degree in any unrelated area of study from an accredited ...
Clinical Support
Polk City, FL · On-site
$43K - $51K/yr
Performs variety of related office and technical duties as necessary such as answering telephones ... An Associate's degree, or Bachelor's degree in any unrelated area of study from an accredited ...
Clinical Support
Polk City, FL · On-site
$43K - $51K/yr
Performs variety of related office and technical duties as necessary such as answering telephones ... An Associate's degree, or Bachelor's degree in any unrelated area of study from an accredited ...
Clinical Support
Polk City, FL · On-site
$43K - $51K/yr
Performs variety of related office and technical duties as necessary such as answering telephones ... An Associate's degree, or Bachelor's degree in any unrelated area of study from an accredited ...
Clinical Support
Polk City, FL · On-site
$43K - $51K/yr
Performs variety of related office and technical duties as necessary such as answering telephones ... An Associate's degree, or Bachelor's degree in any unrelated area of study from an accredited ...
Clinical Support
Polk City, FL · On-site
$43K - $51K/yr
Performs variety of related office and technical duties as necessary such as answering telephones ... An Associate's degree, or Bachelor's degree in any unrelated area of study from an accredited ...
Clinical Support
Polk City, FL · On-site
$43K - $51K/yr
Performs variety of related office and technical duties as necessary such as answering telephones ... An Associate's degree, or Bachelor's degree in any unrelated area of study from an accredited ...
Clinical Support
$43K - $51K/yr
Performs variety of related office and technical duties as necessary such as answering telephones ... An Associate's degree, or Bachelor's degree in any unrelated area of study from an accredited ...
Clinical Support
$43K - $51K/yr
Performs variety of related office and technical duties as necessary such as answering telephones ... An Associate's degree, or Bachelor's degree in any unrelated area of study from an accredited ...
Clinical Support
$43K - $51K/yr
Performs variety of related office and technical duties as necessary such as answering telephones ... An Associate's degree, or Bachelor's degree in any unrelated area of study from an accredited ...
Clinical Support
$43K - $51K/yr
Performs variety of related office and technical duties as necessary such as answering telephones ... An Associate's degree, or Bachelor's degree in any unrelated area of study from an accredited ...
Customer Support Specialist
$17 - $23/hr
High school diploma or equivalent required; associate's degree a plus. * 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment. * Basic understanding ...
Customer Support Specialist
$17 - $23/hr
High school diploma or equivalent required; associate's degree a plus. * 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment. * Basic understanding ...
Customer Support Specialist
Lake Mary, FL · On-site
$17 - $23/hr
High school diploma or equivalent required; associate's degree a plus. * 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment. * Basic understanding ...
Customer Support Specialist
Lake Mary, FL · On-site
$17 - $23/hr
High school diploma or equivalent required; associate's degree a plus. * 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment. * Basic understanding ...
Customer Support Specialist
Lake Mary, FL · On-site
$17 - $23/hr
High school diploma or equivalent required; associate's degree a plus. * 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment. * Basic understanding ...
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Customer Support Specialist
Lake Mary, FL · On-site
$17 - $23/hr
High school diploma or equivalent required; associate's degree a plus. * 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment. * Basic understanding ...
Endpoint Administrator Associate (MD-102). * Experience providing technical support for Microsoft operating systems, desktop applications, and enterprise user environments. * Baseline certification ...
Endpoint Administrator Associate (MD-102). * Experience providing technical support for Microsoft operating systems, desktop applications, and enterprise user environments. * Baseline certification ...
Endpoint Administrator Associate (MD-102). * Experience providing technical support for Microsoft operating systems, desktop applications, and enterprise user environments. * Baseline certification ...
Endpoint Administrator Associate (MD-102). * Experience providing technical support for Microsoft operating systems, desktop applications, and enterprise user environments. * Baseline certification ...
Endpoint Administrator Associate (MD-102). * Experience providing technical support for Microsoft operating systems, desktop applications, and enterprise user environments. * Baseline certification ...
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Endpoint Administrator Associate (MD-102). * Experience providing technical support for Microsoft operating systems, desktop applications, and enterprise user environments. * Baseline certification ...
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
Provide guidance, advice, and technical assistance to Tier 1 and Tier 2 support personnel to ... Azure Administrator Associate, or vendor-specific firewall/VoIP certifications) are a plus.
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
Provide guidance, advice, and technical assistance to Tier 1 and Tier 2 support personnel to ... Azure Administrator Associate, or vendor-specific firewall/VoIP certifications) are a plus.
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
Provide guidance, advice, and technical assistance to Tier 1 and Tier 2 support personnel to ... Azure Administrator Associate, or vendor-specific firewall/VoIP certifications) are a plus.
Quick apply
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
Provide guidance, advice, and technical assistance to Tier 1 and Tier 2 support personnel to ... Azure Administrator Associate, or vendor-specific firewall/VoIP certifications) are a plus.
Retail Sales Associate
Ocoee, FL · On-site
$13.25 - $15.25/hr
As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...
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Retail Sales Associate
Ocoee, FL · On-site
$13.25 - $15.25/hr
As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...
Technical Support Associate information
See Ocoee, FL salary details
$9.72 - $13.41
2% of jobs
$15.92 is the 25th percentile. Wages below this are outliers.
$13.41 - $17.10
34% of jobs
The median wage is $18.76 / hr.
$17.10 - $20.79
32% of jobs
$22.46 is the 75th percentile. Wages above this are outliers.
$20.79 - $24.48
17% of jobs
$24.48 - $28.17
5% of jobs
$28.17 - $31.86
6% of jobs
$31.86 - $35.55
2% of jobs
$35.55 - $39.24
2% of jobs
$39.24 - $42.93
0% of jobs
$42.93 - $46.61
0% of jobs
$46.61 - $50.30
0% of jobs
$9
$21
$50
How much do technical support associate jobs pay per hour?
As of Sep 4, 2026, the average hourly pay for technical support associate in Ocoee, FL is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $23.27 per hour, depending on experience, location, and employer.
What does a technical support associate do?
A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.
What are the key skills and qualifications needed to thrive as a technical support associate?
To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.
What are some common challenges technical support associates face, and how can they effectively manage them?
Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What is the difference between Technical Support Associate vs Customer Support Specialist?
| Aspect | Technical Support Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Call centers, IT departments, technical help desks | Call centers, retail, online support platforms |
| Industry Usage | IT, software, hardware companies | Retail, telecom, service industries |
| Common Search/Comparison | Technical Support Associate vs Customer Support Specialist |
The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.
What are the most commonly searched types of Technical Support jobs in Ocoee, FL?
The most popular types of Technical Support jobs in Ocoee, FL are:
What are popular job titles related to Technical Support Associate jobs in Ocoee, FL?
For Technical Support Associate jobs in Ocoee, FL, the most frequently searched job titles are:
What cities near Ocoee, FL are hiring for Technical Support Associate jobs?
Cities near Ocoee, FL with the most Technical Support Associate job openings:
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This job post has expired today. Applications are no longer accepted.
Job description
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritising tasks, and maintaining strong communication between IT and users.
Key Responsibilities:
Technical Support:
Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.
Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.
Assist with system setups, hardware deployment, and software installations.
Perform password resets, account unlocks, and basic user account administration.
Maintain documentation of technical procedures and known issues.
Dispatch & Coordination:
Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.
Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation.
Follow up on open tickets to ensure resolution and customer satisfaction.
Escalate complex or high-priority issues to senior engineers or other IT teams as needed.
Track SLA compliance and keep stakeholders informed of ticket status and updates.
Create shift handover reports and maintain accurate logs of ongoing issues.
Requirements:
Education & Experience:
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
1-2 years of hands-on experience in a desktop support or helpdesk environment.
Experience with dispatching or coordinating IT support is a strong plus.
Technical Skills:
Proficiency in supporting Windows and Mac OS environments.
Familiarity with Microsoft Active Directory, Exchange, and Office 365.
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).
Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).
Preferred Certifications:
CompTIA A+, Network+, or Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (for process-oriented environments)
Work Conditions:
May include shift work, on-call rotation, or weekend support depending on business needs.
Combination of desk-based and floor support (if on-site).
About Axiom Technologies
Sourced by ZipRecruiter
Industry
Network security
Company size
1 - 10 Employees
Headquarters location
Reston, VA, US
Year founded
2016