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Technical Support Associate Jobs in Ocoee, FL (NOW HIRING)

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL

$17.50 - $23.75/hr

Provide guidance, advice, and technical assistance to Tier 1 and Tier 2 support personnel to ... Azure Administrator Associate, or vendor-specific firewall/VoIP certifications) are a plus.

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL · On-site

$17.50 - $23.75/hr

Provide guidance, advice, and technical assistance to Tier 1 and Tier 2 support personnel to ... Azure Administrator Associate, or vendor-specific firewall/VoIP certifications) are a plus.

Batteries Plus

Retail Sales Associate

Ocoee, FL · On-site

$13.25 - $15.25/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Orlando, FL · On-site

$14 - $16/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Altamonte Springs, FL · On-site

$14 - $16.25/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Altamonte Springs, FL · On-site

$14 - $16.25/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Altamonte Springs, FL · On-site

$14 - $16.25/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Altamonte Springs, FL · On-site

$14 - $16.25/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Altamonte Springs, FL · On-site

$14 - $16.25/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Orlando, FL · On-site

$14 - $16/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Ocoee, FL · On-site

$13.25 - $15.25/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Altamonte Springs, FL · On-site

$14 - $16.25/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Ocoee, FL

Technical Support Associate information

See Ocoee, FL salary details

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How much do technical support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support associate in Ocoee, FL is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $23.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Ocoee, FL are hiring for Technical Support Associate jobs? Cities near Ocoee, FL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Customer Support Specialist

Aspire Broadband Holdings Inc

Lake Mary, FL

$17 - $23/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 5 hours ago

Job description

Description

About Aspire Fiber

Aspire Fiber is a locally rooted internet service provider dedicated to bringing fast, reliable, fiber-optic connectivity to homes and businesses in the communities we serve. We believe access to high-quality internet shouldn't be complicated or frustrating - it should just work, and when it doesn't, our customers deserve real help from real people.


Built on a foundation of transparency, technical excellence, and genuine care for the communities we serve, Aspire Fiber is growing fast and investing heavily in our network, our people, and our customer experience. We're looking for team members who share our commitment to doing right by our customers and want to grow with us as we expand.


About the Role

The Customer Support Specialist serves as the first point of contact for customers, providing timely and professional assistance with service inquiries, billing questions, technical troubleshooting, and account management. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.


Key Responsibilities

  • Respond to customer inquiries via phone, email, chat, or ticketing system. 
  • Troubleshoot internet connectivity, modem/router issues, and basic network problems. 
  • Assist customers with account updates, service upgrades/downgrades, and billing inquiries. 
  • Document customer interactions accurately in CRM/ticketing systems. 
  • Escalate complex technical issues to Tier 2/Network Operations when necessary. 
  • Educate customers on products, services, and self-service tools. 
  • Follow up to ensure resolution and customer satisfaction. 
  • Maintain knowledge of ISP services, policies, and troubleshooting procedures. Other duties as assigned.


Qualifications

  • High school diploma or equivalent required; associate's degree a plus. 
  • 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment. 
  • Basic understanding of internet connectivity, networking concepts, and modem/router hardware. 
  • Excellent verbal and written communication skills. 
  • Strong problem-solving skills and ability to stay calm under pressure. 
  • Comfortable working with CRM/ticketing systems.
  • Ability to multitask across phone, email, and chat channels. 
  • Flexibility to work evenings, weekends, or holidays as needed based on business demands.


Preferred Skills

  • Experience with fiber-optic internet service or ISP billing platforms. 
  • Familiarity with common home networking troubleshooting steps. 
  • Bilingual (English/Spanish) a plus.


What we offer

  • Competitive salary and benefits package.
  • Medical, Dental, Vision, Long Term Disability, Short Term Disability and Voluntary Buy Up of Life Insurance
  • Paid time off
  • Parental Leave
  • Team Building events
  • Opportunities for professional development and career advancement within a fast-growing telecommunications company.
  • A dynamic and innovative work environment that fosters collaboration and growth.

Apply