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Technical Support Manager Jobs in Ocoee, FL (NOW HIRING)

Halma plc

Technical Support Supervisor

Orlando, FL · On-site

$65 - $110/hr

The Technical Support Lead combines deep technical expertise with coaching, operational excellence ... Partner with Engineering, Product Management, Quality, and Operations teams to investigate customer ...

Halma p.l.c

Technical Support Supervisor

Orlando, FL · On-site

$70 - $95/hr

The Technical Support Lead combines deep technical expertise with coaching, operational excellence ... Partner with Engineering, Product Management, Quality, and Operations teams to investigate customer ...

Pavion

MSP Technical Support

Altamonte Springs, FL

$45K - $55K/yr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving ... Create, manage, and maintain user accounts through Active Directory or other cloud-based identity ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving ... Create, manage, and maintain user accounts through Active Directory or other cloud-based identity ...

LENSAR, Inc.

Technical Support Specialist

Orlando, FL · On-site

POSITION SUMMARY The Technical Support Specialist (TSS) is responsible for providing phone and technical support for the field personnel and external customers, service requirements for new products ...

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Technical Support Manager information

See Ocoee, FL salary details

$25.9K

$75.5K

$129.7K

How much do technical support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical support manager in Ocoee, FL is $75,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $91,400.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Ocoee, FL?

The most popular types of Technical Support jobs in Ocoee, FL are:

What job categories do people searching Technical Support Manager jobs in Ocoee, FL look for?

The top searched job categories for Technical Support Manager jobs in Ocoee, FL are:

What cities near Ocoee, FL are hiring for Technical Support Manager jobs?

Cities near Ocoee, FL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Ocoee, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,540 per year, or $36.3 per hour.

Generator Technical Support Manager

System One

Pine Hills, FL • On-site

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

Generator Technical Support Manager Orlando, FL Summary Join our team as a Generator Technical Support Manager/ Program Service Manager, overseeing critical generator services operations in Orlando. This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to innovation, quality, and professional growth. Responsibilities
  • Demonstrate core competencies including action orientation, customer focus, ownership, and developing self & others.
  • Develop and coordinate technical cooperation agreements and partnerships with Generator Service providers.
  • Provide oversight and direction for the implementation of Field Service outage projects for Long-Term Services Agreements and non-LTSA contracts
  • Develop and maintain standard procedures for Generator Services contracts.
  • Support resource development, tooling forecast needs, vendor qualification, and organizational requirements to support the business.
  • Provide technical response for Field NCRs for Generator Services business.
  • Work with internal stakeholders and external customers to identify future support needs and load into CRM for organizational support forecasting.
  • Support User group meetings and present Generator Service Technical updates.
  • Review and approve Generator scope of work cost estimates.
  • Overnight travel (at least 50%) by land and/or air as per business needs.
Requirements
  • Bachelor’s degree in Engineering (Mechanical or Electrical preferred) or equivalent combination of education and relevant experience.
  • 7+ years of experience in generator design, operation, testing, diagnostics, or service.
  • Strong knowledge of both mechanical and electrical design principles.
  • Proficiency with project management tools, databases, and MS Office applications.
  • Strong analytical, communication, and problem-solving skills.
  • Valid driver’s license and passport.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-1 #LI-EB1` Ref: #223-Eng Orlando

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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