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Technical Support Associate Jobs in Oak Ridge, TN

Arconic

Electrical Technical Specialist

Alcoa, TN

Act as direct support of the Maintenance Organization and Process Engineering. * Respond to trouble ... Associates or bachelor's degree in a technical discipline * 5 years of experience with working ...

Arconic

Electrical Technical Specialist

Alcoa, TN · On-site

Act as direct support of the Maintenance Organization and Process Engineering. * Respond to trouble ... Associates or bachelor's degree in a technical discipline * 5 years of experience with working ...

Arconic

Electrical Technical Specialist

Alcoa, TN · On-site

... and support supervisors and crafts in addressing VPM issues and items from the daily management ... Associates or bachelor's degree in a technical discipline * 5 years of experience with working ...

PrideStaff

Senior Engineering Technician

Knoxville, TN · On-site

$64K - $76K/yr

Provide technical support to internal teams related to CAD files, drawings, PCB documentation, * and product configuration Required Qualifications * Associate degree in Electronics, Engineering ...

New

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

This role combines hands-on technical support with ownership of service desk processes, employee ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

This role combines hands-on technical support with ownership of service desk processes, employee ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Arconic

Mechanical Technical Specialist

Alcoa, TN · On-site

Act as direct support of the Maintenance Organization * Work in tandem with craft employees * Act ... Associate or bachelor's degree in a technical discipline * 5 years of experience with Mechanical ...

Arconic

Mechanical Technical Specialist

Alcoa, TN · On-site

Additionally, they will support process engineering. Responsibilities In this role, you will ... Associate or bachelor's degree in a technical discipline * 5 years of experience with Mechanical ...

CGI Inc.

Senior Technical Incident Manager

Knoxville, TN · On-site

$108K - $149K/yr

CGI is seeking an Senior Technical Incident Manager to support enterprise production systems within ... Architect - Associate certification is preferred • ITIL Foundation certification is a plus ...

Arconic

Mechanical Technical Specialist

Alcoa, TN · On-site

Additionally, they will support process engineering. Arconic Corporation is a leading provider of ... Associate or bachelor's degree in a technical discipline * 5 years of experience with Mechanical ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Oak Ridge, TN

Technical Support Associate information

See Oak Ridge, TN salary details

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How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Oak Ridge, TN is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Oak Ridge, TN are hiring for Technical Support Associate jobs? Cities near Oak Ridge, TN with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Electrical Technical Specialist

Arconic

Alcoa, TN

Full-time

Posted 4 days ago

Arconic rating

8.0

Company rating: 8.0 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

136th of 538 rated manufacturers

Job description

Arconic is currently in search of Electrical Technical Specialist to join our Cold Rolling Department based in Alcoa, Tennessee. 

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

The Electrical Technical Specialist will provide technical troubleshooting skills to maintenance and operations to restore product flow, as well as offer technical leadership and training to craft employees. This role involves developing technical solutions to recurring design, process, and application problems, and analyzing equipment and process data to identify opportunities for improvements. Additionally, this role will assist the maintenance department in both short and long-term outage planning and support supervisors and crafts in addressing VPM issues and items from the daily management action register.


In this role, you will:

  • Adhere to Arconic EH&S, quality, continuous improvement, and other company policies.

  • Design of manufacturing processes and procedures.

  • Develop, manage, and implement small capital projects, major repairs and maintenance projects.

  • Be involved with continuous improvement initiatives of manufacturing methods.

  • Work together with craft employees.

  • Act as a resource for technical guidance to manufacturing personnel.

  • Assist in justification of new equipment.

  • Interface with other manufacturing departments to address and resolve technical issues.

  • Act as direct support of the Maintenance Organization and Process Engineering.

  • Respond to trouble calls on a 24/7 basis.

  • Assist with and coordinate lockout/tagout safety procedures.

  • Note: This position will require frequent shift and weekend line/maintenance support.

Also note:

  • This role can include up to 10% of travel. This role is eligible for relocation benefits. This role reports to the Maintenance Area Coordinator. 

You have: (required)

  • High School Diploma or GED from an accredited institution. 

  • Minimum of 2 years of experience with electrical systems and controls utilized in industrial applications.

  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Exceptional Candidates also have: (preferred)

  • Associates or bachelor’s degree in a technical discipline
  • 5 years of experience with working knowledge of manufacturing processes and principles.
  • 5 years of experience in product and process failure analysis and an understanding of world class manufacturing techniques such as lean manufacturing, FMEA, RCM SPC, TQM, etc.
  • 5 years of experience with electrical systems and controls utilized in industrial applications
  • Experience in installing, programming, and troubleshooting AC drives, DC drives and AB Logix5000 series Programmable Logic Controllers.
  • Strong written and oral communications skills.
  • Ability to work with cross-functional teams.
  • Proficient problem solving and creative thinking skills.
  • Strong maintenance background.
  • Familiarity with instrumentation including HART communications.
  • Proficient with Microsoft Office Suite.
  • Gas fired combustion system exposure desired.

#LI-RM1


Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. 
We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. 
At Arconic, we: 
Act With Integrity : We lead with respect, honesty, transparency and accountability. 
Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment. 
Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity. 
Earn Customer Loyalty : We build customer partnerships through best-in-class products and service. 
Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration. 
Create Value : We achieve success by generating and growing value for our stakeholders. 

United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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