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Technical Support Associate Jobs in Decaturville, TN

Kolpak

Tech Service Specialist (50450)

Parsons, TN · On-site

Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales ... Associate's degree or technical degree is preferred in commercial refrigeration or related field ...

Kolpak

Tech Service Specialist (50450)

Parsons, TN · On-site

Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales ... Associate's degree or technical degree is preferred in commercial refrigeration or related field ...

Ross Stores, Inc

Retail Associate - Full Time

Jackson, TN · On-site

$12.75 - $14.75/hr

Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ... List Education level, Years of Experience, Technical Knowledge, and/or Certifications required for ...

Kolpak

Associate Parts Specialist (50545)

Parsons, TN

$12 - $13.25/hr

Providing knowledgeable customer support for assigned products and services Key Tasks ... Responds to customer inquiries by telephone or email to provide non-technical problem resolution.

Kolpak

Associate Parts Specialist (50545)

Parsons, TN · On-site

$12 - $13.25/hr

Providing knowledgeable customer support for assigned products and services Key Tasks ... Responds to customer inquiries by telephone or email to provide non-technical problem resolution.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Decaturville, TN

Technical Support Associate information

See Decaturville, TN salary details

$8

$19

$45

How much do technical support associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for technical support associate in Decaturville, TN is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.25 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Decaturville, TN are hiring for Technical Support Associate jobs?

Cities near Decaturville, TN with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Decaturville, TN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,254 per year, or $19.8 per hour.

Tech Service Specialist (50450)

Parsons, TN • On-site

Kolpak
Manufacturing • 51 - 200 employees

5.8

Company rating: 5.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

463rd of 495 rated machine equipment manufacturers

Learn more about Kolpakexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

The Tech Service Specialist is responsible for providing technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with supported equipment in the field. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.
Reporting directly to the Director of Service, this position is based on-site in Parsons, TN*.
Major Accountability:
  • Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, Chat or possibly at a customer's location.
  • Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.
  • Warranty review of claims entered the CPS system to determine if a warranty is accurate and meets the standards set by particular product brand.
  • Interact with Corrigo Pro facilities management software for service tickets and follow up.
  • Dispatch Factory Authorized Service companies for warranty repairs. Follow up for status of repairs.

Key Tasks & Responsibilities:
  • Provides technical assistance and service support for inquiries received via phone, email or Chat from for Service Techs, Service agencies, Sales and customers
  • Identifies the source of inquiries received from Service Techs, Service agencies, Sales and customers of the product brand.
  • Responds to routine correspondence requests for service assistance from Service Techs, Service agencies, Sales and customers.
  • Maintains accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand.
  • Under direction of supervision and\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area
  • Complete installation quote requests from Sales.
  • Know the basic refrigeration cycle.
  • Have basic electricity knowledge and be able to understand wiring diagrams.
  • Dispatch Factory Authorized Service companies for warranty repairs. Follow up for status of repairs.

  • Associate's degree or technical degree is preferred in commercial refrigeration or related field with a minimum 3-year experience in equipment repair or maintenance; in lieu of degree, a minimum of 6 years of experience in equipment repair or maintenance.
  • Proficient in MS Office skills - Word, Excel, PowerPoint and Outlook.
  • Ability to communicate well and with tact verbally and in writing.
  • In depth knowledge of product line.
  • Willing to work in an office environment with a great deal of phone usage
  • May be scheduled on weekends; may be on-call duty on a rotating basis for afterhours coverage
  • Must be able to walk and stand for long periods of time and wear PPE as needed.

Our Benefits:
We believe that our people are one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:
  • Competitive wage
  • Healthcare (medical, dental, vision)
  • 401(k) savings plan
  • Wellness Program
  • Supplemental Health Plans
  • Employee Assistance Program
  • Training and Development
  • Tuition Assistance
  • Employee discounts
  • Paid Time Off (PTO)
  • On-the-job training and skills development
  • Basic Life Insurance
  • Leave Program
  • Employee Events and more...

*Kolpak is dedicated to ensuring confidence in the future of food service businesses and operations. Since 1969, Kolpak has manufactured quality, reliable, and efficient walk-in coolers, freezers, and refrigeration that protects our customers' products and promises they need to deliver, both today and for years to come. Our commitment to the industry and our customers has made Kolpak a leading global brand. The Kolpak facility is centrally located between Memphis and Nashville, just off I-40 on the beautiful Tennessee River in Parsons, TN. Kolpak, a Welbilt brand, is a division of Ali Group.
For more information about Kolpak, visit www.kolpak.com
Kolpak is an equal opportunity employer, as to all protected groups, including protected veterans and individuals with disabilities.

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