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Technical Support Associate Jobs in Gallatin, TN

EOS

Sales Support Associate - Nashville

Nashville, TN · On-site

$16.50 - $21.25/hr

As a Sales Support Associate, , you will play a key role in driving sales growth by engaging with ... Work closely with external sales teams and technical experts to resolve customer queries. * Sales ...

EOS

Sales Support Associate - Nashville

Nashville, TN

$60K - $75K/yr

As a Sales Support Associate, , you will play a key role in driving sales growth by engaging with ... Work closely with external sales teams and technical experts to resolve customer queries. * Sales ...

EOS

Sales Support Associate - Nashville

Nashville, TN · On-site

$60K - $75K/yr

As a Sales Support Associate, , you will play a key role in driving sales growth by engaging with ... Work closely with external sales teams and technical experts to resolve customer queries. * Sales ...

TNBR Careers

Facilities Support Associate 7

Nashville, TN · On-site

$53K - $63K/yr

Facilities Support Associate 7 Classification: Non-Exempt - Full-time Direct supervision received ... Serves as the on-premises authority in area of technical specialty. * Ability to assign, supervise ...

EOS

Sales Support Associate - Southern CA

Nashville, TN · On-site

$16.50 - $21.25/hr

As a Sales Support Associate, , you will play a key role in driving sales growth by engaging with ... Work closely with external sales teams and technical experts to resolve customer queries. * Sales ...

Metric DCX

IT Support Specialist

Nashville, TN · On-site

This role provides remote and deskside technical support, assists with device deployment, and works ... Associate's degree in Computer Science, Information Technology, or equivalent experience * 1-3 ...

First Call

Junior Support Technician

White House, TN · On-site

$20.75 - $28.25/hr

Technical Support & Systems - * Provide technical support related to hardware, software ... Associate's or Bachelor's degree in Computer Science, Information Technology, Software Engineering ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for technical support associate in Gallatin, TN is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $24.86 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Gallatin, TN look for?

The top searched job categories for Technical Support Associate jobs in Gallatin, TN are:

What cities near Gallatin, TN are hiring for Technical Support Associate jobs?

Cities near Gallatin, TN with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Gallatin, TN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,274 per year, or $23.2 per hour.

Technical Support Specialist

Nashville, TN • On-site

Vanderbilt University
Colleges, Universities, and Professional Schools • 5 - 10K employees

8.2

Company rating: 8.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

149th of 627 rated colleges and universities

Good employer

Recommended by parents

Respectful managers

Learn more about Vanderbilt Universityexternal

Full-time

Re-posted 5 days ago

Job description


Position Summary:
The Technical Support Specialist provides remote and in-person support to the Vanderbilt University community. In addition to handling complex technical issues, this specialist actively contributes to team projects, participates in training sessions, and collaborates with other IT teams to enhance service delivery. They possess a solid understanding of university systems and are adept at resolving a wide range of user concerns efficiently.
About the Work Unit:
Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration.
Key Functions and Expected Performance:
User Support and Troubleshooting:
  • Provide comprehensive remote and in-person technical support to students, faculty, and staff, addressing issues related to hardware, software, and university systems.
  • Utilize advanced troubleshooting techniques to diagnose and resolve a broad range of technical problems effectively.

Collaboration and Team Contribution:
  • Actively participate in team projects aimed at improving support processes and enhancing service delivery within the university's IT framework.
  • Collaborate with other IT teams to resolve a wide range of customer issues.

Training and Development:
  • Assist in the development of training materials and documentation to facilitate knowledge transfer.

Documentation and Quality Assurance:
  • Maintain detailed and accurate documentation of support interactions, troubleshooting steps, and resolutions to ensure high-quality service continuity.
  • Review and update existing support documentation and knowledge base entries to reflect current practices and solutions on a regular basis.

System Improvement and Maintenance:
  • Monitor and analyze recurring technical issues to identify opportunities for system improvements and preventative measures.
  • Collaborate with senior staff in the implementation of system updates and upgrades, ensuring minimal disruption to users.

Working Conditions and Operational Requirements:
Hybrid Work Arrangement:
This position is eligible for a hybrid work schedule, combining on-campus and remote work. This position requires onsite attendance at least 2 days per week and for activities that require in-person presence, such as team collaboration, service delivery, or campus events. Specific onsite expectations are determined in coordination with the supervisor and must align with departmental needs and institutional policy. Remote work privileges may be revoked at any time.
On-call Responsibilities:
The position includes rotating on-call duties for after-hours incident response and requests.
Supervisory Relationships:
This position does not include direct supervisory responsibility but may provide informal guidance or mentorship to colleagues as needed. The role reports administratively and functionally to the Lead Technical Support Specialist.
Education and Certifications:
  • High school diploma or GED is necessary
  • Associate's degree or higher is preferred
  • CompTIA A+ or similar entry-level industry certifications preferred

Experience and Skills:
  • 2-4 years of relevant experience is necessary
  • Proficient understanding of computer hardware, software applications, and operating systems (Windows, macOS, and Linux) is necessary.
  • Experience with remote support tools and ticketing systems is necessary.
  • Strong analytical and problem-solving skills, with a keen attention to detail are necessary.
  • Excellent communication skills, both verbal and written, with the ability to effectively convey technical concepts to diverse audiences are necessary.
  • A proactive attitude towards continuous learning and professional development within the IT field is necessary.
  • Demonstrated commitment to VUIT's Guiding Principles is necessary

Information Technology's Guiding Principles:
  • Trust and Respect- VUIT cultivates a community built on trust, mutual respect, and inclusivity, where all members feel valued and supported. We prioritize honesty, dignity, empathy, and a willingness to listen and understand.
  • Professionalism- VUIT strives to maintain a culture of maturity, accountability, and integrity to best represent the University and self. Have a sense of humility and poise in your work and daily interactions.
  • Collaborate- VUIT commits to being inclusive in solution design where we value sharing within and partnering across the university. We are intentional about including our colleagues and preventing silos.
  • Bias-to-Action- VUIT is seen as a changemaker by exhibiting a decisive, self-starter, take-action approach with a willingness to make decisions without excessive deliberation. Personal initiative is recognized as a key part of the creative process.
  • Communicate- Communication (written, verbal and non-verbal), within and outside VUIT, is open, thoughtful, welcoming, clear, proactive, concise yet complete, always honest, and delivered kindly.
  • Innovate- VUIT pledges to be bold and challenge the status quo by inspiring a culture of creativity that promotes growth and advancement for the university.
  • Celebrate Each Other- We are intentional in showing appreciation for the work of others by valuing and acknowledging meaningful contributions at all levels of the organization.
  • Optimize- VUIT will practice continuous and thoughtful optimization of our solutions and services to increase our human and technological capacity. Capacity drives innovation.

About Us
At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of "America's Best Large Employers" as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.
Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.

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