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Technical Support Associate Jobs in Oak Ridge, TN

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

The ideal candidate will be responsible for providing technical support and excellent customer service to associates needing technical assistance. Job Type & Location This is a Contract position ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

The ideal candidate will be responsible for providing technical support and excellent customer service to associates needing technical assistance. Job Type & Location This is a Contract position ...

Emerson

Customer Service Support 2

Knoxville, TN · On-site

Associate degree in a technical, business, customer service, or related field, or an equivalent combination of education and experience. * Experience supporting repair operations, service ...

Emerson

Customer Service Support 2

Knoxville, TN · On-site

Associate degree in a technical, business, customer service, or related field, or an equivalent combination of education and experience. * Experience supporting repair operations, service ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Oak Ridge, TN

Technical Support Associate information

See Oak Ridge, TN salary details

$9

$21

$49

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Oak Ridge, TN is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Oak Ridge, TN are hiring for Technical Support Associate jobs? Cities near Oak Ridge, TN with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Specialist

Code Plus Inc

Oak Ridge, TN • On-site

Full-time

Re-posted 4 days ago

Job description

CODE Plus, Inc., an experienced IT government contractor in Fairfax, VA with offices in Huntsville, AL and have been in business for 31 years and have been servicing different agencies within the Federal sector. Our mission is to deliver high-quality, cost-effective solutions that empower our clients to achieve their goals. At CODEplus, we value teamwork, integrity, and technical excellence, and we pride ourselves on maintaining long-standing partnerships built on trust and results.

CODEplus is currently seeking a Technician Support Specialist to support its operations in Oak Ridge, TN.

Responsibilities:
Knowledge, Skillset, and Abilities (KSAs) –

Minimum Job Requirements

• Associates degree with limited experience or high school diploma with 1 to 4 years of experience.


Preferred Job Requirements

• Associate degree in related discipline and 2-5 years of relevant experience OR Bachelor’s degree in related discipline with 1 year of experience

• Experience troubleshooting and supporting hardware and software.

• Knowledge and experience in imaging with SCCM.

• Knowledge and experience with software installations both in person and remotely.

• Ability to convey information accurately and effectively in both written and oral form.

• Effective time management skills to handle multiple incidents and/or tasks at once.

• Experience with ServiceNow incident and task management.

• Able to work technically in a demanding fast-paced environment.

• Able to concisely and accurately describe technical details to customers.

• Quick decision making when assessing a solution to a problem that is creating a business or production delays.

• Well-developed IT troubleshooting skills and customer service.

• Experience with Active Directory for creating, modifying, disabling accounts, enabling and moving.

• Experience with Office 365 and Exchange Administration

  • A+ certified a plus
  • CompTIA certified a plus

What You'll Do

• Work as primary point of contact for all LifeCycle laptop/pc replacements meeting strict deadlines

• Actively move all software from current LifeCycle laptops/pcs to respective replacement device

• Ensure customer’s devices are fully functional before resolving tasks.

• Work directly with customers via phone, email, chat sessions, remote connection, or in person.

• Provide resolutions to customer issues/requests.

• Properly escalate unresolved queries to the next level of support.

• Utilize service management tools to document work notes and updates.

• Follow up with customers, provide feedback and see problems/requests through to resolution.

• Maintain broad knowledge of company software/hardware and procedures, and policies such as IT, HR, finance, cyber security, and technical security that impact the user work environment.

• Apply technical expertise, product knowledge, and problem-solving skills to drive the diagnosis and resolution of customer reported issues.

• Install and configure approved software and hardware.

• Coach end users on tools and equipment usage.

• Troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through course work, Internet research, contacting vendor support, and work experience.

• Setup, configure, and troubleshoot desktops and laptops within Y12 Security Complex.

• Strong customer service and interpersonal communication skills.


Education and Related Experience for Each Level

Level 1

Associates degree with limited experience or high school diploma with 1 to 4 years of experience. Requires basic knowledge and familiarity with equipment in area of expertise.


Level 2

Bachelor’s degree in a technical field with limited experience or Associate’s degree in a technical field and 2 to 5 years of related experience. Requires general knowledge and understanding in area of expertise and associated equipment, processes or systems.