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Technical Support Associate Jobs in Oak Ridge, TN

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

The ideal candidate will be responsible for providing technical support and excellent customer service to associates needing technical assistance. Job Type & Location This is a Contract position ...

TEKsystems

Helpdesk Support Technician

Powell, TN · On-site

$20 - $25/hr

The ideal candidate will be responsible for providing technical support and excellent customer service to associates needing technical assistance. Job Type & Location This is a Contract position ...

TEKsystems

Helpdesk Support Technician

Powell, TN · On-site

$20 - $25/hr

The ideal candidate will be responsible for providing technical support and excellent customer service to associates needing technical assistance. Job Type & Location This is a Contract position ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

The ideal candidate will be responsible for providing technical support and excellent customer service to associates needing technical assistance. Job Type & Location This is a Contract position ...

Arconic

Electrical Technical Specialist

Alcoa, TN

Act as direct support of the Maintenance Organization and Process Engineering. * Respond to trouble ... Associates or bachelor's degree in a technical discipline * 5 years of experience with working ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Oak Ridge, TN

Technical Support Associate information

See Oak Ridge, TN salary details

$9

$21

$49

How much do technical support associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for technical support associate in Oak Ridge, TN is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.93 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Oak Ridge, TN are hiring for Technical Support Associate jobs?

Cities near Oak Ridge, TN with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,562 per year, or $21.4 per hour.

Technical Support Rep 1 - ECS

Knoxville, TN • On-site

Momentum Telecom Inc
Telecommunications • 501 - 1,000 employees
Learn more about Momentum Telecom Incexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About Momentum:

Momentum is a leading global provider of managed cloud communications services to medium and large enterprise customers. Our offerings include cloud voice, unified communications, and collaboration, and managed data connectivity including SD-WAN. Momentum is at the forefront of innovation in the voice and unified collaborations space. We are committed to developing cutting-edge solutions that enhance communication and productivity for businesses worldwide.

This position is based out of Momentum's Birmingham, AL office or Knoxville, TN office. 

SUMMARY

The Technical Support Rep 1 is responsible for providing advanced technical support to Momentum Retail customers as well as escalated issue resolution for Momentum Resellers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer all calls delivered within 3 rings or less.

• Utilize all required resources and work flows to accurately resolve or escalate customer issues.

• Adhere to Momentum Telecom Company and department policies and procedures.

• Maintain acceptable performance according to published standards.

• Demonstrate ability to work effectively with other team members.

• Demonstrate exceptional customer service behaviors such as: being friendly and caring, listening, empathy, diffuse upset customers, providing customers with accurate troubleshooting processes and information.

• Other duties may be assigned.

GENERAL DUTIES AND RESPONSIBILITIES:

• Providing superior customer service and advanced technical support for Retail customers including troubleshooting, problem resolution and billing inquiries.

• Serves as a point of resolution for escalated Reseller issues.

• Manages open customer cases to ensure resolution or appropriate escalation to other work groups.

• Identifying and recommending process improvement ideas to Management.

• Contributing to the accomplishment of individual, team and center customer performance goals.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Project management and other duties as assigned.

• Flexibility in occasionally adjusting schedule as needed for department staffing coverage.

EDUCATION & EXPERIENCE

• High school graduate, some college or technical troubleshooting experience preferred.

• Two years of proven successful customer service experience, inbound call center customer experience preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Advanced knowledge of Momentum UC Direct and reseller products and services.

• Knowledge of IT configuration and related troubleshooting procedures.

• Demonstrated complex problem-solving abilities.

• Demonstrated exceptional customer service skills.

• Demonstrated exceptional written and verbal communication skills.

JOB CONDITIONS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job requirements include:

• Some shift work required for evenings and weekends, some overtime is required.

• Required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.

• Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.

• Occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

• Must be able to speak clearly.

OTHER

• Continued employment in this role requires successful completion of our Support Training Program.

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