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Technical Support Associate Jobs in New Hope, TN

CITY ENTERPRISES LLC

Desktop Support I

Chattanooga, TN · On-site

$17.25 - $22/hr

Provide first-level technical support to end-users by diagnosing and resolving hardware and ... Associate degree in Information Technology, Computer Science, or a related field. A bachelor ...

S&P Air Control

IT Support Technician

Chattanooga, TN · On-site

$17.50 - $24.25/hr

... line technical support across a multi-site environment. This role serves as the primary point of ... Associate degree in Information Technology, Computer Science, or a related field preferred ...

Spair Control

IT Support Technician

Chattanooga, TN · On-site

$19.50 - $26.75/hr

... line technical support across a multi-site environment. This role serves as the primary point of ... Associate degree in Information Technology, Computer Science, or a related field preferred ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in New Hope, TN

Technical Support Associate information

See New Hope, TN salary details

$10

$22

$51

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in New Hope, TN is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in New Hope, TN? For Technical Support Associate jobs in New Hope, TN, the most frequently searched job titles are:
What cities near New Hope, TN are hiring for Technical Support Associate jobs? Cities near New Hope, TN with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Services Representative- 3rd Shift

Mike Collins and Associates

Chattanooga, TN • On-site

$40K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.
MCA, a New Charter company, are seeking a proactive and tech-savvy Technical Support Representative (TSR) to provide Tier 1 IT support and serve as the first point of contact for end-user service requests. This role is ideal for candidates with strong troubleshooting skills, a passion for customer support, and the ability to manage overnight shifts in a fast-paced technical environment.
TSRs are responsible for assessing and resolving front-line technical issues, escalating complex problems to senior support tiers, and maintaining clear and professional communication throughout the support process. You will collaborate with internal teams including NOC (Network Operations Center), CSRs, TSMs, and other IT support tiers as needed.
Key Responsibilities:
  • Serve as the first point of contact for customers via phone, email, or ticketing system
  • Diagnose and resolve Tier 1 issues in a timely and efficient manner
  • Escalate unresolved or advanced issues to higher-tier support teams with proper documentation
  • Follow standard operating procedures and stay updated with all technical support guidelines from the TSM
  • Perform routine preventative maintenance tasks, patch management, and assist with documentation
  • Support Network Operations projects by completing assigned subtasks
  • Maintain detailed logs of customer interactions and technical troubleshooting steps

Typical Tier-1 Support Tasks:
  • End-user software support (Microsoft Office, email clients, web browsers, customer-specific apps)
  • Standard software installation requests (advanced installations escalated to NOC)
  • Anti-malware and antivirus troubleshooting
  • Basic PC hardware diagnostics and support
  • Basic network connectivity troubleshooting (Wi-Fi, DNS, IP conflicts, etc.)

Requirements:
  • Minimum of 1 year experience troubleshooting PC systems in a professional environment
  • Strong verbal and written communication skills
  • Ability to work independently

Recommended Certifications:
  • CompTIA A+ Certification (preferred but not required)

Benefits:
  • Compensation Starting at $40,000 based on experience
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off (PTO)

Work Environment:
  • On-site position
  • Shift available- Monday-Friday 11PM - 8AM

MCA, a New Charter Technologies company, provides a fast, energetic work environment for those seeking technology careers in Chattanooga. We're a top technology services provider in the Chattanooga area with a national reputation. We believe people are our most valuable assets so we're passionate about retaining and developing the best talent available. But more than that, we're a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.
We treat team members with respect, providing an environment where diverse individuals have all the resources they need to perform to their full potential. In fact, we like to think working at MCA is more than just a job. We believe business isn't just about profitability. Having fun is also essential on the way to success. So, we celebrate achievements. We laugh a lot. We treat one another like family, always supporting each other, and we try not to take ourselves too seriously.
MCA, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. MCA recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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