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Technical Support Associate Jobs in Norwalk, CT (NOW HIRING)

Addison Group

Technology Support Analyst II

New York, NY · On-site

$62K - $68K/yr

High school diploma or equivalent is required, and an associate's degree or technical certification is preferred * Minimum of 2 years of experience in technical support roles, with hands-on ...

Abaxis

Diagnostic Technical Specialist

New York, NY · On-site +1

$69K - $100K/yr

The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics ... Position requires an Associate's degree with a Bachelor's degree preferred or equivalent experience.

Highmark Health

Associate Technical Analyst

New York, NY · On-site +1

$90K/yr

JOB SUMMARY This Associate Technical Analyst position is a key member of the clinical application ... Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation ...

Yext

Associate Technical Partner Manager

New York, NY · On-site

As an Associate Technical Partner Manager (ATPM) at Yext, you will support, maintain, optimize, and expand a portfolio of integrations across the Yext Publisher Network. You will troubleshoot ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Norwalk, CT

Technical Support Associate information

See Norwalk, CT salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Norwalk, CT is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $26.54 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Norwalk, CT look for?

The top searched job categories for Technical Support Associate jobs in Norwalk, CT are:

What cities near Norwalk, CT are hiring for Technical Support Associate jobs?

Cities near Norwalk, CT with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Norwalk, CT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,557 per year, or $24.8 per hour.

Technical Support Engineer- Westbury, NY

Hubbell Incorporated

Westbury, NY • On-site

$90K - $125K/yr

Full-time

Re-posted 14 days ago

Hubbell rating

7.2

Company rating: 7.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

109th of 159 rated electronics manufacturers

Job description

Job Overview
The Technical Support Engineer provides advanced technical and product support to customers, ensuring timely resolution of complex product and application issues. This role focuses on troubleshooting, issue investigation, and customer communication, working closely with Field Service, Engineering, and Product teams. The Technical Support Engineer plays a key role in maintaining high customer satisfaction, improving response times, and providing critical product feedback to support continuous improvement.
This role requires strong knowledge of EIG (Electro Industries/GaugeTech) products or equivalent and their applications in power monitoring, energy management, and electrical distribution systems.
Compensation will be based on experience and qualifications and will be discussed during the interview process. The salary range for this role is $90,000-$125,000 annually and offers a competitive benefits package.
#LI-KR1
A Day In The Life
Every day at Hubbell is different and you'll contribute in many ways. On any given day, you'll make a difference by:
  • Provide advanced technical and product support to customers via remote tools, phone, email, and on-site support as needed
  • Troubleshoot and diagnose complex hardware, firmware, and application issues to minimize customer downtime
  • Triage incoming support cases, prioritize issues, and ensure timely resolution or escalation
  • Serve as a technical liaison between customers, Engineering, R&D, Product Management, and Field Service teams
  • Support engineering investigations by reproducing issues, collecting data, and validating corrective actions
  • Coordinate and manage RMAs, including failure analysis and customer communication
  • Facilitate efficient startup and commissioning of new installations, including remote commissioning support
  • Review and create technical documentation such as troubleshooting guides, FAQs, application notes, and procedures
  • Provide structured feedback on product performance, defects, and enhancement opportunities
  • Train customer personnel on equipment operation, maintenance, and safe work practices
  • Participate in support case reviews and contribute to process and product improvement initiatives
  • Ensure compliance with company standards, safety policies, and quality requirement

What will help you thrive in this role?
Skills / Qualifications
  • B.S. in Electrical Engineering or an Associate Degree in Electrical/Electronic Engineering.
  • Minimum 3 years of experience in related technical or engineering roles.
  • Working knowledge of industry communication protocols such as Modbus, IEC 61850, DNP, and BACnet.
  • Excellent customer service experience in related businesses and customers
  • Experience with troubleshooting product and application issues
  • Understanding power systems, metering applications, industry standards, and electrical equipment.
  • Excellent analytical, diagnostic, and troubleshooting abilities.
  • Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.
  • Knowledge of power quality analysis, energy metering, and electrical distribution monitoring systems
  • Experience with meter configuration, data logging strategies, and communication setup
  • Familiarity with industrial and commercial energy management applications

Physical Demands
The employee must be able to:
  • Speak and listen regularly as part of daily duties.
  • Stand, walk, handle equipment, and reach with hands and arms frequently.
  • These physical requirements reflect the essential functions of the role.
  • Travel up to 50% to customer sites

Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Utility Solutions
Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

What Hubbell employees say

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About Hubbell

Sourced by ZipRecruiter

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

10,000+ Employees

Headquarters location

Shelton, CT, US

Year founded

1888

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