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Technical Support Associate Jobs in New Britain, CT

TIMES MICROWAVE SYSTEMS

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Engineering Technical Writer - Entry Level

Wallingford, CT · On-site

The Technical Writer supports the Sales, Engineering and Manufacturing Teams in creating, reviewing ... Associates Degree or higher in a technical discipline is preferred. Occupational and/or military ...

New

TicketNetwork

CL Account Manager

South Windsor, CT · On-site

Background in sales support, technical support, or implementation roles * 1-2 years of experience in the real estate lending, mortgage or banking industry Education: * Associate's degree (required ...

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

Background in sales support, technical support, or implementation roles * 1-2 years of experience in the real estate lending, mortgage or banking industry Education: * Associate's degree (required ...

IDEX

Cell Lead - ISO Tube - 2nd Shift

Farmington, CT · On-site

$48K - $72K/yr

Provides technical support in the manufacturing process of the primary department. Aids in set-up ... Associate's Degree in a technical discipline, or equivalent, required. * 5-7 years experience in ...

ebm-papst Inc.

IT Technician

Farmington, CT · On-site

$55K - $65K/yr

Offering technical support by phone, on-site or remote session in a timely manner. Diagnose systems ... Recommended Education and/or Experience Associates Degree in a related field; or minimum two years ...

marrakech

IT Specialist (FT)

Woodbridge, CT

Provide technical support for hardware, software, and mobile devices (in person and remote ... Associate's degree in IT or related field or equivalent experience Why Join Marrakech? * Be part of ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in New Britain, CT

Technical Support Associate information

See New Britain, CT salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technical support associate in New Britain, CT is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in New Britain, CT?

The most popular types of Technical Support jobs in New Britain, CT are:

What are popular job titles related to Technical Support Associate jobs in New Britain, CT?

For Technical Support Associate jobs in New Britain, CT, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in New Britain, CT look for?

The top searched job categories for Technical Support Associate jobs in New Britain, CT are:

What cities near New Britain, CT are hiring for Technical Support Associate jobs?

Cities near New Britain, CT with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Engineering Technical Writer - Entry Level

TIMES MICROWAVE SYSTEMS

Wallingford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

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Job description

Our team is GROWING... come be a part of the growth!
The Technical Writer supports the Sales, Engineering and Manufacturing Teams in creating, reviewing, releasing and maintaining technical and manufacturing documentation, supporting Oracle maintenance, ensuring configuration control for required processes as well as supporting through documentation various manufacturing processes. 


Essential Duties and Responsibilities

  • Prepare and review Manufacturing Instructions and technical specifications.
  • Configuration management across multiple TMS document control processes.
  • Oracle administration, entry and update of item masters, routings, and bills of material applicable for raw materials and production components to ensure timely and accurate MRP support and release of production documentation.
  • Coordination with the Sales Team and Applications Engineering Team to review customer drawings and specifications for design concerns/conflicts and material requirements related to Oracle entry.
  • Integration with Manufacturing Engineering to support and optimize any/all production processes. 
  • Disseminate necessary information to keep internal customers informed regarding status/progress of work in process. 

Qualifications/Requirements

  • Recent grad with a Mechanical Engineering degree or similar will be considered
  • Associates Degree or higher in a technical discipline is preferred. Occupational and/or military experience in leu of education will be considered.
  • Demonstrated written and verbal communication skills. Strong Technical Writing and computer skills including fluency with Microsoft Word, Excel and PowerPoint is required.
  • Hands on experience with coaxial cable assembly manufacturing is a plus
  • Demonstrated interpersonal skills with ability to work in a team environment is required.
  • Familiarity/experience with 3D solid modeling software & data vaulting is a plus.
  • Fundamental knowledge of mechanical and electrical manufacturing processes, including assembly and testing.
  • Familiar with manufacturing and drafting practices is preferred. 
  • Experience with and/or exposure to AS9100 quality standards is a plus.
  • Experience interpreting work instructions to connect test equipment is preferred.
  • Prior experience with mechanical and electrical operation of test equipment is preferred.
  • Prior experience reading and interpreting specs (blueprints, schematics, etc.) is preferred.
  • Experience working with ERP and/or MRP systems is a plus.
  • Industry experience 3+ years minimum is preferred.


Times Microwave Systems is an Equal Opportunity Employer
M/F/D/V

Company Description

Times Microwave Systems®, a business unit of Amphenol Corporation, is a pioneering brand of innovative RF and microwave interconnect assemblies, cables, and connectors designs. We have more than 70 years of industry experience in designing and manufacturing high-performance coaxial cables, connectors, assemblies, and custom solutions for ultra-demanding applications including aerospace, avionics and airframe, land mobile radio and public networks, medical, military and defense, industrial, quantum computing, radars, railway, space, test and measurement, wireless infrastructure and 5G, and more.