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Technical Support Associate Jobs in New Britain, CT

Zimmer US, Inc.

Sales Associate I - Hip & Knee

Hartford, CT · On-site

$14 - $19.25/hr

This entry-level role provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. The Sales Associate I builds ...

Zimmer US, Inc.

Sales Associate I - Hip & Knee

Madison, CT · On-site

$13 - $17.75/hr

This entry-level role provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. The Sales Associate I builds ...

TRUMPF

Technical Quoting Specialist

Farmington, CT · On-site

Support the sales process with timely, accurate technical information that builds customer ... Associate or Bachelor's degree in Mechanical Engineering or related technical field * Experience ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in New Britain, CT

Technical Support Associate information

See New Britain, CT salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technical support associate in New Britain, CT is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in New Britain, CT?

The most popular types of Technical Support jobs in New Britain, CT are:

What are popular job titles related to Technical Support Associate jobs in New Britain, CT?

For Technical Support Associate jobs in New Britain, CT, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in New Britain, CT look for?

The top searched job categories for Technical Support Associate jobs in New Britain, CT are:

What cities near New Britain, CT are hiring for Technical Support Associate jobs?

Cities near New Britain, CT with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IT Support Engineer - Level II - Onsite

Universal Connectivity

West Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Problem-solvers, team players, and lifelong learners wanted for a dynamic IT role. If you thrive on fixing complex tech challenges, building trusted client connections, and mastering new systems in a collaborative setting, join our mission to empower businesses. Success brings growth, impact, and connection.

About Us

Based in West Hartford, CT we are a premier Business IT and Cloud Communication Solutions Provider with a 30+ year history of empowering business clients nationwide. Our mission is to enhance our client’s growth and competitiveness with forward-thinking communication systems. Guided by our core values: pragmatic creativity, human touch, thoroughness, and happiness, we foster a collaborative and supportive culture that helps our team grow personally and professionally.

What You’ll Do

As a Level II Support Engineer, you will play a key role in providing advanced technical support and maintenance for client IT environments. You’ll be responsible for troubleshooting escalated issues, assisting with infrastructure administration, and ensuring seamless service delivery.

Key Responsibilities:

  • Provide advanced Tier 2 support for hardware, software, networking, VoIP, and cloud services issues across diverse client environments.
  • Support Microsoft technologies including Windows Server, Active Directory, Office 365, Exchange Online, and Group Policy.
  • Configure, troubleshoot, and maintain network devices including routers, firewalls, switches, and VoIP Gateways.
  • Collaborate with vendors and internal teams to resolve escalated tickets.
  • Monitor client systems and respond proactively to alerts and incidents.
  • Document solutions thoroughly and update ticketing systems with clear case notes.
  • Communicate clearly and professionally with clients regarding status and resolutions.
  • Support client service installations, moves, adds, and changes (MACs) both remotely and onsite as needed.
  • Take ownership of assigned cases and drive issues to resolution with customer satisfaction in mind.
  • Participate in team meetings and ongoing training and certification programs.
  • Participate in scheduled emergency support rotations and provide after-hours assistance as needed to ensure client systems remain operational.

What You Bring

  • 4+ years of relevant experience providing technical support (MSP environment preferred).
  • Proven experience with Windows Server administration, Active Directory, Office 365, and Exchange Online.
  • Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, switching).
  • Experience configuring and troubleshooting routers, firewalls, and switches.
  • Ability to troubleshoot complex technical issues efficiently and prioritize tasks effectively.
  • Excellent verbal and written communication skills for clear client interaction.
  • Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
  • Ability to work effectively within a team environment to achieve shared goals.
  • Certifications such as CompTIA Network+, Microsoft Endpoint Administrator Associate, or CCNA are a plus.
  • AWS or Azure experience is a plus.
  • Passion for technology and commitment to continuous learning and professional growth.

Why Work With Us

  • Collaborative, people-first culture rooted in trust and open communication.
  • Competitive pay.
  • Comprehensive benefits including medical, dental, vision, life, and disability insurance.
  • Retirement savings plan with company match.
  • Paid time off.
  • Paid holidays.
  • Extensive training and certification support.
  • Opportunities for career advancement through cross train or certifications.
  • Regular team lunches and social events.

Apply