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Technical Support Associate Jobs in Naples, FL (NOW HIRING)

Comcast

Xfinity Retail Service Associate

Naples, FL · On-site

$15.63/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class ... This role serves as a go-to technical and operational resource, helping to maintain a clean and ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Naples, FL

Technical Support Associate information

See Naples, FL salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Naples, FL is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $24.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Naples, FL? For Technical Support Associate jobs in Naples, FL, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Naples, FL look for? The top searched job categories for Technical Support Associate jobs in Naples, FL are:
What cities near Naples, FL are hiring for Technical Support Associate jobs? Cities near Naples, FL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Naples, FL as of August 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $48,375 per year, or $23.3 per hour.

Client Support Specialist/Receptionist - Lamborghini Naples

Warren Henry Auto Group

Naples, FL • On-site

$14.25 - $18.75/hr

Other

Re-posted 16 days ago

Job description

Client Support Specialist / Receptionist

Lamborghini Naples is seeking a Client Support Specialist / Receptionist to join the team!

Client Support Specialist is a highly adaptable individual to be able to support management with various projects and point customers to the correct information/individual being sought. Incumbent will also be the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner.

This individual will also work closely with the General Manager to ensure monthly sales are reported to the Manufacturer in an accurate and timely manner.

Responsibilities
  • Greet customers entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Provide and deliver the highest standards of service to our customers and staff and provide assistance as needed.
  • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
  • Receive cash, check or credit card payment and process receipt accurately for all departments.
  • Scan sales deposits and deals into Dealership Management System.
  • Print customer adverse actions forms in Dealer Track.
  • Meticulously review deal checklist and paperwork to ensure deal compliance.
  • Scan retail deals in its entirety into DMS using digital deal jacket function.
  • Review assigned accounting schedules on a weekly basis. Report any discrepancies to Dealership Assistant Controller.
  • Assist with inventory reconciliation performed on a monthly basis, review and clear exceptions.
  • Assist with tag and title work when needed.
  • Maintain lobby or reception area to ensure the areas are clean, neat and well-organized.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, or other documents.
  • Provide assistance to dealership management when needed.
Qualifications
  • Associate's Degree (AA) or equivalent from a two-year college or technical school.
  • Excellent communication skills both oral and written.
  • Proper email and telephone etiquette.
  • Ability to work in team environments as well as independently.
  • Ability to multitask and be highly organized and flexible.
  • Professional personal appearance.
  • Intermediate level of competency using Microsoft Office Suite.

Apply