ZipRecruiter

Log In

1

Technical Support Associate Jobs in Naples, FL (NOW HIRING)

Seacoast Bank

Mortgage Loan Underwriter

Naples, FL

Provide guidance, training, and technical support to lending and processing teams on underwriting ... Act ethically and professionally in alignment with the Associate Code of Conduct, reporting ...

Northern Trust

Registered Associate II

Bonita Springs, FL · On-site

$64K - $105K/yr

Act as a subject-matter resource for associates and advisors by sharing technical knowledge and best practices * Participate in cross-functional initiatives and support business process improvements ...

Northern Trust

Registered Associate II

Bonita Springs, FL · On-site

$64K - $105K/yr

Act as a subject-matter resource for associates and advisors by sharing technical knowledge and best practices * Participate in cross-functional initiatives and support business process improvements ...

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Naples, FL

Technical Support Associate information

See Naples, FL salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for technical support associate in Naples, FL is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $24.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Naples, FL? For Technical Support Associate jobs in Naples, FL, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Naples, FL look for? The top searched job categories for Technical Support Associate jobs in Naples, FL are:
What cities near Naples, FL are hiring for Technical Support Associate jobs? Cities near Naples, FL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Naples, FL as of July 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $48,375 per year, or $23.3 per hour.
Product Manager, Associate - Arthroplasty

Product Manager, Associate - Arthroplasty

Arthrex

Naples, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Arthrex rating

8.2

Company rating: 8.2 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

84th of 528 rated manufacturers

Job description

Requisition ID: 66592 Title:Product Manager, Associate - Arthroplasty
Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for an Associate Product Manager to assist in our initiatives within the Arthroplasty portfolio. The successful candidate will build relationships with key customers and internal departments to help drive new product innovation and manage existing product lines. Excellent interpersonal, presentation and leadership skills along with one year of related experience and a Bachelor's degree are essential for this position. The position does require travel. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
Essential Duties and Responsibilities:
  • Participates in overall marketing, product strategy, research and development requirements, development, and manufacturing coordination for new and emerging products.
  • Works on technical product development, estimates of potential profits, and release to production.
  • Assists in the management of day-to-day progress and maintenance of products.
  • Provides technical expertise and training to other departments in support of product development.
  • Works with Product Team to develop marketing analysis to determine product definitions.
  • Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide product definitions responsive to customer needs and market opportunities.
  • Develops and maintains a prioritized list of customer and market requirements for product.
  • Works with Product Managers/Product Team to coordinate and develop marketing, sales, engineering, and financial plans for product line.
  • Provides financial and technical justification for product selection and definition.
  • Works with Product Managers/Product Team to establish product development objectives and schedules for all phases of product development and introduction to market.
  • Conducts market research and identifies and tracks market trends in company's industry.
  • Produces competitive analysis materials comparing product with its key competitors.
  • Identifies partnering opportunities for complementary third-party products to broaden company's product line.
  • Participates in key sales situations for the product.
  • Maintains communications and contacts to collect and analyze technical, financial, schedule, and sales information for product line.
  • Identifies market potential, establishes pricing and market strategies, estimates potential sales, introduces market, distribution/channel issues, and manages mature product through phase-out.
  • Works with PM to define promotional activities, publicizing the product through the press, sales force, and alternate distribution channels.
  • Provides expertise in particular product area and develops strategies and applicable portions of the company business plan.
  • Plans, organizes, and coordinates assigned programs to ensure accomplishment of financial/budgetary goals and optimum allocation of resources.
  • Manages resources to execute assigned programs.
  • Coordinates details of program within the organization with a wide range of functions and individuals.
  • Works with Product Managers/Product Team to coordinate product introductions and market exploitation with marketing and sales organizations to ensure maximum penetration of market segment.
  • Provides continuing product surveillance and management of established product to obtain financial objectives
  • Supports offsite surgical cases and provides field team support.
  • Travel will be required 25% of the time
  • In-office, Naples FL-based position; not remote

Education and Experience:
  • Bachelor's degree required; preferably in business, engineering or clinical.
  • 1 year of medical device sales and/or marketing and/or product management and/or engineering and/or clinical experience OR a Master's degree is required.
  • Preferred experience within product management of software as a medical device
  • Excellent Public speaking and presentation skills are required.

Knowledge and Skill Requirements/Specialized Courses and/or Training:
  • Knowledge of surgical orthopedics and/or arthroplasty.
  • Skilled in working with different functions and effectively coordinates their activities to achieve desired results.
  • Highly organized, dependable, detail oriented. Excellent time management and communication skills.
  • Excellent listening skills, including the ability to identify and isolate customers concerns or objections, in addition to excellent written and oral communication skills.
  • Ability to work with cadaver specimens and ability to speak in front of large groups

Machine, Tools, and/or Equipment Skills:
Proficient in Microsoft Office applications. Ability to work with surgical power tools. Must develop proficiency with the use of orthopedic power tools and surgical hand instrumentation.
Arthrex Benefits
  • Medical, Dental and Vision Insurance
  • Company-Provided Life Insurance
  • Voluntary Life Insurance
  • Flexible Spending Account (FSA)
  • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
  • Matching 401(k) Retirement Plan
  • Annual Bonus
  • Wellness Incentive Program
  • Free Onsite Medical Clinics
  • Free Onsite Lunch
  • Tuition Reimbursement Program
  • Trip of a Lifetime
  • Paid Parental Leave
  • Paid Time Off
  • Volunteer PTO
  • Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
Making People Better at Arthrex
Lorem ipsum dolor sit amet consectetur. Cras fringilla elementum odio velit.
Job Details
Date: Jul 18, 2026
Requisition ID: 66592
Salary Range:
Job title: Product Manager, Associate - Arthroplasty
Arthrex
Location:

What Arthrex employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply