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Technical Support Associate Jobs in Midland, TX (NOW HIRING)

Warren CAT

EPG Technical Communicator

Odessa, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

Utilizes Caterpillar system resources, such as SIS 2.0, SIS2Go, Remote Services, Product Support ... Associate's degree (A. A.) or equivalent from two-year college or technical school; or five (5) ...

Warren CAT

EPG Technical Communicator

Odessa, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

Utilizes Caterpillar system resources, such as SIS 2.0, SIS2Go, Remote Services, Product Support ... Associate's degree (A. A.) or equivalent from two-year college or technical school; or five (5) ...

AA2IT

Laboratory Technician

Midland, TX · On-site

$21 - $23/hr

The Laboratory Technician maintains contact with the Client Support Labs and/or operating locations ... Associate degree or high school diploma * Preferred: Bachelor's degree (technical or science ...

AA2IT

Laboratory Technician

Midland, TX · On-site

$21 - $23/hr

The Laboratory Technician maintains contact with the Client Support Labs and/or operating locations ... Associate degree or high school diploma * Preferred: Bachelor's degree (technical or science ...

Old Dominion Freight Line, Inc.

Database Associate

Odessa, TX · On-site

$57K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Database Associate will be responsible for supporting database maintenance and security by ... Provide basic technical support to application users for database access and queries. * Help ensure ...

AST SpaceMobile

Manufacturing IT Technician

Midland, TX · On-site

Provide technical support to end users for workstations, servers, and mobile devices (hardware and ... High school diploma or equivalent required; associate or bachelor's degree in IT or related field ...

Danos, LLC

I&E Technician

Garden City, TX · On-site

Provide technical support to other technicians during maintenance and troubleshooting. * Generate ... Associate degree preferred, ideally with related technical school coursework. * Meets the safety ...

Danos, LLC

I&E Technician

Lamesa, TX · On-site

Provide technical support to other technicians during maintenance and troubleshooting. * Generate ... Associate degree preferred, ideally with related technical school coursework. * Meets the safety ...

Danos, LLC

I&E Technician

Stanton, TX · On-site

Provide technical support to other technicians during maintenance and troubleshooting. * Generate ... Associate degree preferred, ideally with related technical school coursework. * Meets the safety ...

Danos, LLC

I&E Technician

Stanton, TX · On-site

Provide technical support to other technicians during maintenance and troubleshooting. * Generate ... Associate degree preferred, ideally with related technical school coursework. * Meets the safety ...

Danos, LLC

I&E Technician

Midland, TX · On-site

Provide technical support to other technicians during maintenance and troubleshooting. * Generate ... Associate degree preferred, ideally with related technical school coursework. * Meets the safety ...

Danos, LLC

I&E Technician

Stanton, TX

Provide technical support to other technicians during maintenance and troubleshooting. * Generate ... Associate degree preferred, ideally with related technical school coursework. * Meets the safety ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Midland, TX

Technical Support Associate information

See Midland, TX salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Midland, TX is $24.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Midland, TX? The most popular types of Technical Support jobs in Midland, TX are:
What job categories do people searching Technical Support Associate jobs in Midland, TX look for? The top searched job categories for Technical Support Associate jobs in Midland, TX are:
What cities near Midland, TX are hiring for Technical Support Associate jobs? Cities near Midland, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Parts Counter Associate - Heavy Equipment Dealership

Cisco Equipment

Odessa, TX • On-site

$14.75 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Department:
Parts Department
Reports To:
Parts Manager
Location:
Odessa, TX
Job Overview
Cisco Equipment Rentals is seeking an experienced and customer-focused **Parts Counter Associate** to join our team. This role is responsible for assisting customers and technicians with parts inquiries, sales, and inventory management for heavy equipment. The ideal candidate will have a strong understanding of equipment parts and a commitment to delivering excellent service.
Key Responsibilities
Customer Service
  • Assist walk-in and call-in customers with parts inquiries and purchases.
  • Provide expert guidance on parts compatibility and availability.
  • Ensure a high level of customer satisfaction by addressing needs promptly and professionally.

Parts Sales
  • Promote and sell parts and accessories to customers and technicians.
  • Identify opportunities to upsell or cross-sell parts and services.
  • Process customer orders accurately and efficiently, including quotes, invoices, and payments.

Inventory Management
  • Maintain an organized and accurate parts inventory.
  • Conduct regular inventory counts and assist with stock replenishment.
  • Monitor parts usage trends and provide feedback to the Parts Manager on inventory needs.

Technical Support
  • Utilize parts catalogs, diagrams, and systems to identify and locate specific parts.
  • Collaborate with technicians and service teams to fulfill parts requests promptly.

Safety and Compliance
  • Adhere to all safety protocols and company policies.
  • Maintain a clean and organized workspace in compliance with standards.

Requirements
Qualifications
Education:
  • High school diploma or equivalent required; additional technical or vocational training preferred.

Experience:
  • 2+ years of experience in a parts counter or similar role, preferably in heavy equipment, automotive, or industrial sectors.
  • Familiarity with heavy equipment brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, or John Deere is a plus.

Technical Knowledge:
  • Proficient in using parts catalogs, inventory systems, and related software.
  • Strong understanding of mechanical and technical aspects of heavy equipment parts.

Skills:
  • Excellent customer service and communication skills.
  • Strong organizational and multitasking abilities.
  • Attention to detail and accuracy in handling parts and transactions.

Physical Requirements:
  • Ability to lift and carry parts and equipment (up to 50 lbs.).
  • Comfortable working in a fast-paced and physically active environment.

Licenses and Certifications:
  • Valid driver's license required.

What We Offer
  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package, including health, dental, vision, and retirement plans.
  • Opportunities for professional growth and training.
  • A positive and supportive work environment.

Join Our Team
At Cisco Equipment Rentals, we pride ourselves on delivering top-tier service and expertise. If you are passionate about heavy equipment and enjoy providing exceptional customer service, we encourage you to apply.

Apply