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Technical Support Associate Jobs in Midland, TX (NOW HIRING)

Warren CAT

Engine Technical Communicator II

Odessa, TX

$33K - $42K/yr

Cat.com, Dealer Product Support Search (DPSS), Service Information Management System (SIMS I ... Associate's degree (A. A.) or equivalent from two-year college or technical school; or five (5) ...

Warren CAT

Engine Technical Communicator II

Odessa, TX · On-site

$33K - $42K/yr

Cat.com, Dealer Product Support Search (DPSS), Service Information Management System (SIMS I ... Associate's degree (A. A.) or equivalent from two-year college or technical school; or five (5) ...

Avcend

TSG Support Technician With Driving

Midland, TX · On-site

$32.55/hr

TSG Support Technician With Driving - Midland, TX (Onsite) We are hiring a TSG Support Technician ... technical issues while maintaining excellent customer service. Required Qualifications: * Associate ...

Patterson-UTI

Field Operations

Odessa, TX · On-site

Sales Support Associate The Sales Support Associate represents Ulterra Drilling Technologies in an ... Field Sales Engineer The Field Sales Engineer is responsible for supporting the technical sales and ...

Patterson-UTI

Field Operations

Odessa, TX · On-site

Sales Support Associate The Sales Support Associate represents Ulterra Drilling Technologies in an ... Field Sales Engineer The Field Sales Engineer is responsible for supporting the technical sales and ...

ChampionX

Technical Service Representative

Midland, TX · On-site

Associate's Degree or Trade School Certification * 2years of successful technical service or field sales support experience * Must have a strong mechanical aptitude * Water treatment or specialty ...

ChampionX

Technical Service Representative

Midland, TX · On-site

Associate's Degree or Trade School Certification * 2 years of successful technical service or field sales support experience * Must have a strong mechanical aptitude * Water treatment or specialty ...

Brenntag AG

IT Support Engineer L1

Midland, TX · On-site

Your Role KEY RESPONSIBILITIES Technical Support & Troubleshooting * Troubleshoot software problems ... Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ...

Brenntag

IT Support Engineer L1

Midland, TX · On-site

Your Role KEY RESPONSIBILITIES Technical Support & Troubleshooting * Troubleshoot software problems ... Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ...

SOUTHWEST BANK

Bank IT Help Desk Specialist

Odessa, TX · On-site

Associate degree or certifications in IT-related fields (e.g., CompTIA A+, Network+) preferred. * 1-2 years of experience in IT help desk or technical support role preferred. * Strong understanding ...

The Kent Companies

IT Technician

Midland, TX · On-site

... and on-site technical support for all levels of users • Provide technical support for all ... Requirements: • Associates degree in IT or a related field, or equivalent work experience • ...

The Kent Companies

IT Technician

Midland, TX · On-site

... and on-site technical support for all levels of users • Provide technical support for all ... Requirements: • Associates degree in IT or a related field, or equivalent work experience • ...

Plum Gas Solutions

Field Technician

Odessa, TX

$18 - $24.75/hr

Provide technical service and customer support in the field, including mobilization/demobilization ... Associate's degree in engineering technology or a related field a plus. CERTIFICATIONS amp;

New

CYNET SYSTEMS

Laboratory Technician

Midland, TX · On-site

$21 - $23/hr

Associate degree or high school diploma. * Preferred: Bachelor's degree (technical or science ... Provide advanced technical support during additive selection and fluid design. * Due to nature of ...

Warren CAT

EPG Technical Communicator

Odessa, TX

Utilizes Caterpillar system resources, such as SIS 2.0, SIS2Go, Remote Services, Product Support ... Associate's degree (A. A.) or equivalent from two-year college or technical school; or five (5) ...

Warren CAT

EPG Technical Communicator

Odessa, TX · On-site

Utilizes Caterpillar system resources, such as SIS 2.0, SIS2Go, Remote Services, Product Support ... Associate's degree (A. A.) or equivalent from two-year college or technical school; or five (5) ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Midland, TX

Technical Support Associate information

See Midland, TX salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technical support associate in Midland, TX is $24.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $25.96 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Midland, TX?

The most popular types of Technical Support jobs in Midland, TX are:

What job categories do people searching Technical Support Associate jobs in Midland, TX look for?

The top searched job categories for Technical Support Associate jobs in Midland, TX are:

What cities near Midland, TX are hiring for Technical Support Associate jobs?

Cities near Midland, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Engine Technical Communicator II

Warren CAT

Odessa, TX

$33K - $42K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 22 days ago

Warren CAT rating

8.6

Company rating: 8.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

31st of 178 rated vehicle equipment hire

Job description

TEAM UP WITH US!

The Technical Communicator II is responsible for providing internal and external customers with technical assistance.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

  • Assist technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are being completed.
  • Coordinate and work with Caterpillar engineers in resolving product issues.
  • Answer technical requests and inquiries to resolve product problems through diagnosis, personal knowledge and expertise, research, manufacturing contacts and engineering data.
  • Recognize, document and report product issues and assist in determining root cause that significantly affect customer satisfaction, productivity and/or operations.
  • Travels to customer sites within assigned region to assist in complex troubleshooting and ongoing issues to gain a better understanding of the specific repair and establish improvements in the repair process.
  • Attends necessary training in order to stay up to date on new products and challenges.
  • Utilizes Caterpillar system resources, such as SIS web, Product Support CRM (PSCRM), Dealer.Cat.com, Dealer Product Support Search (DPSS), Service Information Management System (SIMS I) /Continuous Product Improvement (CPI), to diagnose issues and evaluate possible solutions.
  • Proficient in using professional phone etiquette to field customer calls.

WHAT YOU'LL NEED:

  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or five (5) year related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Moderate computer skills. Familiar with web navigation, experience working with databases.
  • Must have valid drivers license and clean driving record.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

WHY WORK WITH US?

  • We like to take care of business and have fun doing it!
  • We offer health, dental, vision, life, and more as a comprehensive benefits package.
  • Don’t you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions and vibration.

The noise level in the work environment is usually moderate.

Required travel up to 20%.

This position is considered a safety sensitive position. 

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

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