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Technical Support Associate Jobs in Midland, TX (NOW HIRING)

INNIO

Lead Technical Support Specialist

Midland, TX · On-site +1

Travel to customer sites to provide technical support and troubleshooting. Create technical reports ... Associate degree in related technical field plus minimum of eight (8) years' work experience in ...

INNIO

Lead Technical Support Specialist

Midland, TX · On-site +1

Travel to customer sites to provide technical support and troubleshooting. Create technical reports ... Associate degree in related technical field plus minimum of eight (8) years' work experience in ...

Warren CAT

Engine Technical Communicator II

Odessa, TX · On-site

$33K - $42K/yr

  • Medical

  • Dental

  • Vision

  • Life

Cat.com, Dealer Product Support Search (DPSS), Service Information Management System (SIMS I ... Associate's degree (A. A.) or equivalent from two-year college or technical school; or five (5) ...

Warren CAT

Engine Technical Communicator II

Odessa, TX · On-site

$33K - $42K/yr

  • Medical

  • Dental

  • Vision

  • Life

Cat.com, Dealer Product Support Search (DPSS), Service Information Management System (SIMS I ... Associate's degree (A. A.) or equivalent from two-year college or technical school; or five (5) ...

Avcend

TSG Support Technician With Driving

Midland, TX · On-site

$32.55/hr

TSG Support Technician With Driving - Midland, TX (Onsite) We are hiring a TSG Support Technician ... technical issues while maintaining excellent customer service. Required Qualifications: * Associate ...

ChampionX

Technical Service Representative

Midland, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Associate's Degree or Trade School Certification * 2years of successful technical service or field sales support experience * Must have a strong mechanical aptitude * Water treatment or specialty ...

Patterson-UTI

Field Operations

Odessa, TX · On-site

Sales Support Associate The Sales Support Associate represents Ulterra Drilling Technologies in an ... Field Sales Engineer The Field Sales Engineer is responsible for supporting the technical sales and ...

Patterson-UTI

Field Operations

Odessa, TX · On-site

Sales Support Associate The Sales Support Associate represents Ulterra Drilling Technologies in an ... Field Sales Engineer The Field Sales Engineer is responsible for supporting the technical sales and ...

ChampionX

Technical Service Representative

Midland, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Associate's Degree or Trade School Certification * 2 years of successful technical service or field sales support experience * Must have a strong mechanical aptitude * Water treatment or specialty ...

Brenntag AG

IT Support Engineer L1

Midland, TX · On-site

  • Medical

  • Retirement

Your Role KEY RESPONSIBILITIES Technical Support & Troubleshooting * Troubleshoot software problems ... Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ...

Brenntag

IT Support Engineer L1

Midland, TX · On-site

  • Medical

  • Retirement

Your Role KEY RESPONSIBILITIES Technical Support & Troubleshooting * Troubleshoot software problems ... Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ...

SOUTHWEST BANK

Bank IT Help Desk Specialist

Odessa, TX · On-site

Associate degree or certifications in IT-related fields (e.g., CompTIA A+, Network+) preferred. * 1-2 years of experience in IT help desk or technical support role preferred. * Strong understanding ...

The Kent Companies

IT Technician

Midland, TX · On-site

... and on-site technical support for all levels of users • Provide technical support for all ... Requirements: • Associates degree in IT or a related field, or equivalent work experience • ...

The Kent Companies

IT Technician

Midland, TX · On-site

... and on-site technical support for all levels of users • Provide technical support for all ... Requirements: • Associates degree in IT or a related field, or equivalent work experience • ...

CYNET SYSTEMS

Laboratory Technician

Midland, TX · On-site

$21 - $23/hr

Provide advanced technical support during additive selection and fluid design. * Maintain contact ... Associate degree or high school diploma. * Preferred: Bachelor's degree (technical or science ...

Ceritypartners

Associate Wealth Planner - June 2026

Midland, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Associate Wealth Planner is a junior advisor/support position that provides technical support for all Financial Advisors. Responsibilities include data gathering, modeling, case design, scenario ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Midland, TX

Technical Support Associate information

See Midland, TX salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Midland, TX is $24.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Midland, TX? The most popular types of Technical Support jobs in Midland, TX are:
What job categories do people searching Technical Support Associate jobs in Midland, TX look for? The top searched job categories for Technical Support Associate jobs in Midland, TX are:
What cities near Midland, TX are hiring for Technical Support Associate jobs? Cities near Midland, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Lead Technical Support Specialist

INNIO

Midland, TX • On-site, Remote

Full-time

Posted 11 days ago

Job description

Description
About INNIO Group:
INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high-performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.
INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high-margin services business that delivers long-term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates-driven by AI, electrification and grid constraints-INNIO enables scalable, behind-the-meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen-ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.
Description
Essential Responsibilities
  • Provide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine products via phone, email and through the issue resolution system
  • Travel to customer sites to provide technical support and troubleshooting. Create technical reports from the visit.
  • Focus on customers in power generation/gas compression applications
  • Coordinate the return of parts from the field for analysis
  • Provide technical data and information to channel partners and customers
  • Enter quality issues in the QC tools and participate in review meetings
  • Drive customer satisfaction through commitment to quality
  • Remotely and in-person program engine control units as requested by channel partners for replacements, CM&U upgrades and overhauls
  • Utilize remote monitoring to pro-actively identify engine issues and coordinate with channel partners to perform the repairs
  • Participate in the root cause analysis process by providing data when requested, attending review meetings and communicating solutions to the field
  • Perform Customer Focus Trainings - Training customer accordingly their fleet.
  • Assist customers in commissioning/startup activities.
  • Assist in activities related to new product support and CM&U introductions
  • Attend training courses and review training materials when requested

Qualifications/ Requirements
  • Engineering Technical Degree from a University or Technical College and minimum of 5 years' work experience in reciprocating engine/gas compression field OR an Associate degree in related technical field plus minimum of eight (8) years' work experience in reciprocating engine/power generation/gas compression
  • Hiring location: Midland, Odessa, TX area
  • Ability and willingness to travel locally and out of area 50% of time

Desired Characteristics
  • Minimum of 8 years of experience with reciprocating engine technology
  • Demonstrated ability to work with a cross-functional teams
  • Proven interpersonal skills
  • Self-Starter; willingness to work remotely as needed
  • Strong Communication Skills
  • Commercial sensitivity with a focus on customer needs
  • Strong problem-solving skill set

#Waukesha

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