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Technical Support Associate Jobs in Lombard, IL (NOW HIRING)

Virtucom, Inc.

Technical Production Associate

Chicago, IL · On-site

$16 - $19.23/hr

The technology and support needs of school districts have evolved dramatically in recent years ... Technical Production Associate - Naperville Facility We are seeking detail-oriented and motivated ...

Virtucom, Inc.

Technical Production Associate

Chicago, IL · On-site

$16 - $19.23/hr

The technology and support needs of school districts have evolved dramatically in recent years ... Technical Production Associate - Naperville Facility We are seeking detail-oriented and motivated ...

Virtucom Inc

Technical Production Associate

Chicago, IL · On-site

$16 - $19.23/hr

The technology and support needs of school districts have evolved dramatically in recent years ... Technical Production Associate - Naperville Facility We are seeking detail-oriented and motivated ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

... service, technical support, or a related customer-facing role. * Associates Degree or higher ... Excellent written and verbal communication skills, including the ability to explain technical ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

... service, technical support, or a related customer-facing role. * Associates Degree or higher ... Excellent written and verbal communication skills, including the ability to explain technical ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

... service, technical support, or a related customer-facing role. * Associates Degree or higher ... Excellent written and verbal communication skills, including the ability to explain technical ...

Abt Associates

Custom Audio Tech Support

Glenview, IL · On-site

$24/hr

Abt Electronics has an immediate opening for the position of Custom Audio Support Representative. This is an in-house position (not remote) at our office located in Glenview, IL. We are a family ...

Proman Staffing

IT Support Technician

Northbrook, IL · On-site

$45K - $50K/yr

Provide Tier 1 and Tier 2 onsite technical support for desktops, laptops, mobile devices, printers ... Associate's degree in Information Technology or equivalent work experience. * Experience with IBM ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Lombard, IL

Technical Support Associate information

See Lombard, IL salary details

$10

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How much do technical support associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for technical support associate in Lombard, IL is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.01 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Lombard, IL?

The most popular types of Technical Support jobs in Lombard, IL are:

What are popular job titles related to Technical Support Associate jobs in Lombard, IL?

For Technical Support Associate jobs in Lombard, IL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Lombard, IL look for?

The top searched job categories for Technical Support Associate jobs in Lombard, IL are:

What cities near Lombard, IL are hiring for Technical Support Associate jobs?

Cities near Lombard, IL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Senior Associate, Platform Support

The LaSalle Group

Oak Brook, IL • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

A leading fintech organization is seeking a Senior Associate, Platform Support to support enterprise-level clients on a proprietary wealth management platform.
This role will serve as a critical bridge between clients and internal teams, ensuring a seamless experience through technical support, training, and ongoing platform optimization.
Key Responsibilities
  • Serve as the primary point of contact for enterprise clients
  • Provide technical support via phone, email, and virtual walkthroughs
  • Troubleshoot platform issues and coordinate resolution across internal teams
  • Configure and manage platform settings, permissions, and workflows
  • Educate clients on platform features to drive adoption and efficiency
  • Build strong relationships with clients and internal stakeholders
  • Act as a subject matter expert on platform functionality

Required Qualifications
  • 5+ years of experience in client support or client-facing roles in financial services
  • Experience working with Registered Investment Advisors (RIA)
  • Strong communication and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfort working with technology platforms and troubleshooting issues

Preferred Qualifications
  • Experience with SaaS, fintech, or wealth management platforms
  • Familiarity with TAMP platforms or custodians (Schwab, Fidelity, Pershing)
  • Strong understanding of financial operations and account workflows
  • Advanced Excel skills

Compensation & Benefits
  • Base Salary: $100,000 - $120,000
  • Bonus eligibility
  • Benefits include medical, dental, vision, 401(k), and additional wellness offerings

Work Environment
  • Hybrid work model (3 days onsite / 2 remote)
  • High-touch, client-facing environment
  • Fast-paced, collaborative team structure

#LI-MM10
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

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