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Technical Support Associate Jobs in Kyle, TX (NOW HIRING)

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Associates Degree in Information Technology related field (higher degree accepted) - Preferred ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Associates Degree in Information Technology related field (higher degree accepted) - Preferred ...

Central Health

IT User Support Technician II

Austin, TX

$21.75 - $29.75/hr

Overview IT User Support Technician II provides advanced technical support to end users and serves ... Associates Degree in Information Technology related field (higher degree accepted) - Preferred ...

Way

Customer Success Associate

Austin, TX

We are seeking a Customer Success Associate to assist clients by leveraging Way for their ... Collaborate with Engineering to refine and expand technical documentation that supports more ...

Way

Customer Success Associate

Austin, TX

We are seeking a Customer Success Associate to assist clients by leveraging Way for their ... Collaborate with Engineering to refine and expand technical documentation that supports more ...

Raytheon

Technical Missile Lead

Austin, TX

Manage the engineering support for the production of a legacy Stinger Blk I missile to deliveries ... business associates both internal and external to Raytheon * Analyzing manufacturing system ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Kyle, TX

Technical Support Associate information

See Kyle, TX salary details

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How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Kyle, TX is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Kyle, TX? The most popular types of Technical Support jobs in Kyle, TX are:
What job categories do people searching Technical Support Associate jobs in Kyle, TX look for? The top searched job categories for Technical Support Associate jobs in Kyle, TX are:
What cities near Kyle, TX are hiring for Technical Support Associate jobs? Cities near Kyle, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

IT User Support Technician II

Central Health

Austin, TX • On-site

$21.75 - $29.75/hr

Full-time

Posted 29 days ago

Job description

Overview

IT User Support Technician II provides advanced technical support to end users and serves as an escalation point for complex incidents and service requests. This role is responsible for troubleshooting hardware, software, network, and application issues while adhering to ITIL best practices for Incident, Problem, Change, and Service Request Management. The technician delivers exceptional customer service, ensures timely resolution of issues, and contributes to continuous service improvement initiatives.

As of August, 2026 all IT User Support Technician/s II will meet the following education, experience, and certification criteria. All IT User Support Technician/s II hired prior to August, 2026 may be excluded from these requirements.

***This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs

Responsibilities

Essential Duties:

  • Demonstrate strong and consistent customer service skills focused on patience and empathy.
  • Serve as second tier point of contact for users who are contacting User Support via ServiceNow, Microsoft Teams, phone, and email.
  • Identify, research, and resolve support Tier I and Tier II incidents and requests Prioritize, categorize, and document tickets accurately within the ServiceNow platform.
  • Escalate unresolved issues to appropriate technical teams while maintaining ownership through resolution.
  • Mentor, train, and support Tier 1 Technicians Serve as the point of escalation for complex incidents and requests Contribute to Knowledge Management by creating and maintaining support documentation and knowledge articles.
  • Perform account administration, including password resets, user provisioning, and access management.
  • Diagnose and resolve complex hardware, software, operating system, and network-related issues.
  • Represent the User Support Service Desk in Major Incident and security incident response war rooms Identify opportunities to improve support processes, documentation, and user experience.
  • Participate in regular onsite team events, after-hours support, and on-call rotations as required.
  • Act as point of contact with vendors to resolve technical problems with desktop computing equipment and software Perform intermediate tasks in Microsoft Active Directory, Microsoft 365, and Intune Use and enforce timely, strict, and thorough documentation/logging practices.
  • Participate in Problem Management activities by identifying recurring issues and root causes.
  • Support Change Management processes by implementing approved changes and documenting outcomes.
  • Support endpoint management, software deployment, and device lifecycle management.
  • Monitor service desk queues to ensure timely response and resolution and provide proactive updates regarding ticket status and resolution timelines.

Perform other duties as assigned.

Qualifications

MINIMUM EDUCATION:

  • High School Diploma (or equivalent) - Required
  • Associates Degree in Information Technology related field (higher degree accepted) - Preferred

MINIMUM EXPERIENCE:

  • 3 Years of desktop support experience - Required

REQUIRED CERTIFICATIONS/LICENSURE:

  • CompTIA A+ Certification - Required Upon Hire

  • ITIL 4 or 5 Foundation Certification - Required within 6 months

Employment Type: FULL_TIME

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