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Technical Support Associate Jobs in Kyle, TX (NOW HIRING)

Patten Title Company

IT Support Representative

Austin, TX

$21.25 - $29.25/hr

... Technical aptitude Attention to detail Time management and prioritization Cross-functional collaboration Requirements 1-3+ years of experience in IT support or help desk roles. Associate's or ...

PTC

IT Support Representative

Austin, TX · On-site

$21.25 - $29.25/hr

Technical aptitude * Attention to detail * Time management and prioritization * Cross-functional collaboration Requirements * 1-3+ years of experience in IT support or help desk roles. * Associate ...

Eliassen Group

P2 Application Support Engineer

Austin, TX · On-site

$40 - $50/hr

Provide second-level technical support for custom and third-party applications across web, API, and ... Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer ...

Eliassen Group

P2 Application Support Engineer

Austin, TX · Remote

$40 - $50/hr

Provide second-level technical support for custom and third-party applications across web, API, and ... Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Associate's or Bachelor's degree in Information Technology or a related field (or equivalent ...

Q2

Application Support Analyst

Austin, TX · Hybrid

SUMMARY Q2 is seeking an Associate Application Support Analyst to provide technical support to external customers using Q2 Solution. This role is ideal for someone with strong communication skills, a ...

Rentokil

Technical Account Manager, US Pest

Austin, TX · On-site

$85K - $111K/yr

Support your assigned customers nationally with required data (trackers) * Reduce risk and ... Associate Certified Entomologist (A.C.E) or Board Certified Entomologist (B.C.E) preferred (or ...

Batteries Plus

Retail Sales Associate

Austin, TX · On-site

$14.75 - $17/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Austin, TX · On-site

$14.75 - $17/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Austin, TX · On-site

$14.75 - $17/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Talarico for Texas

Operations/IT Associate

Austin, TX · On-site

$5.0K/mo

The Operations/IT Associate will support the campaign's operational and technology needs by maintaining equipment, assisting staff with technical issues, and ensuring the systems and resources that ...

Talarico for Texas

Operations/IT Associate

Austin, TX · On-site

$5.0K/mo

The Operations/IT Associate will support the campaign's operational and technology needs by maintaining equipment, assisting staff with technical issues, and ensuring the systems and resources that ...

Talarico for Texas

Operations/IT Associate

Austin, TX · On-site

$5.0K/mo

The Operations/IT Associate will support the campaign's operational and technology needs by maintaining equipment, assisting staff with technical issues, and ensuring the systems and resources that ...

Central Health

IT User Support Technician II

Austin, TX · On-site

$21.75 - $29.75/hr

IT User Support Technician II provides advanced technical support to end users and serves as an ... Associates Degree in Information Technology related field (higher degree accepted) - Preferred ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Kyle, TX

Technical Support Associate information

See Kyle, TX salary details

$10

$23

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Kyle, TX is $23.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Kyle, TX? The most popular types of Technical Support jobs in Kyle, TX are:
What job categories do people searching Technical Support Associate jobs in Kyle, TX look for? The top searched job categories for Technical Support Associate jobs in Kyle, TX are:
What cities near Kyle, TX are hiring for Technical Support Associate jobs? Cities near Kyle, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

IT Support Representative

Patten Title Company

Austin, TX

$21.25 - $29.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

The IT Support Representative provides day-to-day technical support for the organization's hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams.

Key Responsibilities User Support & Troubleshooting Serve as the primary point of contact for IT-related support requests. Troubleshoot hardware, software, network, and connectivity issues. Provide remote and in-person technical support to end users.

Escalate complex technical issues to senior IT staff or external vendors. Assist with onboarding new employees, including workstation setup and system access. Provide basic user training and guidance on company systems and tools.

System Maintenance & Administration Set up and configure desktops, laptops, printers, and mobile devices. Manage user accounts, passwords, and access permissions. Install software updates, patches, and security configurations.

Monitor system performance and report recurring issues. Maintain documentation of support tickets, resolutions, and IT procedures. Network & Security Support Assist with troubleshooting network connectivity, VPN, and email issues.

Support cybersecurity best practices including endpoint protection and access controls. Help enforce IT policies and data security standards. Assist with maintaining backups and supporting disaster recovery procedures.

Equipment & Asset Management Track and manage IT inventory including hardware and licenses. Coordinate equipment repairs and warranty claims when needed. Maintain organized records of assigned equipment and assets.

Key Competencies Customer service mindset Problem-solving ability Technical aptitude Attention to detail Time management and prioritization Cross-functional collaboration Requirements 1-3+ years of experience in IT support or help desk roles. Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience). Experience supporting Windows and/or macOS environments.

Working knowledge of Microsoft 365 and common business applications. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Strong troubleshooting and analytical skills.

Excellent written and verbal communication skills. CompTIA A+, Network+, or similar certification preferred. Benefits Competitive salary Medical Dental Vision FSA and HSA options 401(k) with employer matching up to 4% of salary Life insurance Paid Time Off Paid company holidays Short-term Disability Long-term Disability Discount program Employee Resource Services Fitness Membership discounts.

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