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Technical Support Associate Jobs in Independence, MO

Sixt

Operational Support Associate

Kansas City, MO · On-site

$23.76/hr

As an Operational Support Associate at SIXT, you'll be at the center of our rental operations ... Organizational & Technical Skills You manage logistics, scheduling, and documentation with ease ...

Netsmart

Solution Support Analyst

Overland Park, KS · On-site

$65 - $90/hr

Provide technical support on solution application questions from clients regarding the company ... We celebrate diversity and are committed to creating an inclusive environment for all associates.

Oracle

Support Engineer 1

Kansas City, MO · On-site

$20.58 - $40.24/hr

Associate's degree, bachelor's degree, or technical degree preferred * In lieu of a degree, an additional two years of professional experience in customer service, technical support, or healthcare ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Independence, MO

Technical Support Associate information

See Independence, MO salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Independence, MO is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.09 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Independence, MO?

For Technical Support Associate jobs in Independence, MO, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Independence, MO look for?

The top searched job categories for Technical Support Associate jobs in Independence, MO are:

What cities near Independence, MO are hiring for Technical Support Associate jobs?

Cities near Independence, MO with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Operational Support Associate

Sixt

Kansas City, MO • On-site

$23.76/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Support fleet operations by managing vehicle readiness, inventory, and coordination with service partners

  • Interact with customers face-to-face to guide them through vehicle options, collect feedback, and ensure satisfaction

  • Maintain accurate records of inventory, service updates, and customer interactions while supporting daily rental operations

Job description

Job Description

Are you a people-first problem solver who thrives in a fast-paced environment? As an Operational Support Associate at SIXT, you'll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You'll interact with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. With flexible hours, exciting bonus opportunities, room for career growth, and a rate of $23.76 per hour.

YOUR ROLE AT SIXT 

  • You deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities 
  • You support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards 
  • You oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal 
  • You ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation 
  • You maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning 

YOUR SKILLS MATTER 

  • Sales & Communication Skills You are persuasive, confident, and driven by performance-based incentives 
  • Customer Service Focus You bring a strong background in customer service and are passionate about delivering exceptional experiences 
  • Organizational & Technical Skills You manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency 
  • Team Collaboration You thrive in a team-oriented environment and adjust smoothly to changing business needs 
  • Flexibility You're available to work a variety of shifts, including evenings, weekends, and holidays 
  • Licensing & Eligibility You are at least 18 years old, authorized to work in the U.S., and hold a valid driver's license with a clean record 

WHAT WE OFFER  

  • Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
  • Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
  • Employee Assistance Program Access support whenever needed through our Employee Assistance Program
  • Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
  • Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Additional Information

About us:

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

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