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Technical Support Associate Jobs in Hamilton, ON

Great Lakes Group

Be Seen First

PLC Programmer

Hamilton, ON · On-site

CA$35 - CA$48/hr

Provide technical support during equipment downtime and production interruptions. Qualifications * Associate degree, technical diploma, or bachelor's degree in Electrical Engineering , Automation ...

PetSmart

Pet Groomer & Salon Trainer

Cambridge, ON · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Mississauga, ON · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Mississauga, ON · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Mississauga, ON · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Cambridge, ON · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Cambridge, ON · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Cambridge, ON · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Mississauga, ON · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Cambridge, ON · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Mississauga, ON · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Cambridge, ON · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Hamilton, ON

Technical Support Associate information

See Hamilton, ON salary details

$7

$18

$28

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Hamilton, ON is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.72 and $22.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Hamilton, ON? The most popular types of Technical Support jobs in Hamilton, ON are:
What are popular job titles related to Technical Support Associate jobs in Hamilton, ON? For Technical Support Associate jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Hamilton, ON look for? The top searched job categories for Technical Support Associate jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Technical Support Associate jobs? Cities near Hamilton, ON with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

PLC Programmer

Great Lakes Group

Hamilton, ON • On-site

CA$35 - CA$48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

PLC Programmer

Position Summary

We are seeking an experienced PLC Programmer to design, develop, test, and troubleshoot industrial automation and control systems. The ideal candidate will have intermediate-level experience programming Siemens PLCs and Allen-Bradley PLCs, along with a strong understanding of manufacturing equipment, electrical controls, and industrial communication networks.

This role works closely with engineering, maintenance, production, and commissioning teams to improve equipment performance, support system integrations, and ensure reliable plant operations.

Responsibilities

  • Develop, modify, and troubleshoot PLC programs for automated machinery and industrial control systems.
  • Program and support Siemens SIMATIC S7 and Allen-Bradley ControlLogix or CompactLogix platforms.
  • Configure and maintain HMI systems, operator interfaces, alarms, and production displays.
  • Perform control system commissioning, startup, testing, and validation.
  • Diagnose electrical, software, communication, and equipment performance issues.
  • Create and update ladder logic, function block diagrams, structured text, and control sequences.
  • Integrate PLCs with variable frequency drives, sensors, safety devices, robotics, and other industrial equipment.
  • Configure and troubleshoot industrial networks, including PROFINET, PROFIBUS, EtherNet/IP, and Modbus.
  • Review electrical drawings, control schematics, panel layouts, and equipment documentation.
  • Support preventive maintenance, equipment upgrades, and continuous improvement initiatives.
  • Maintain accurate documentation for PLC code, system changes, backups, and troubleshooting procedures.
  • Collaborate with electrical engineers, controls engineers, technicians, vendors, and production personnel.
  • Follow applicable electrical, machine safety, and facility procedures.
  • Provide technical support during equipment downtime and production interruptions.

Qualifications

  • Associate degree, technical diploma, or bachelor’s degree in Electrical Engineering, Automation Engineering, Mechatronics, Industrial Technology, or a related field.
  • Two or more years of hands-on experience in PLC programming, industrial automation, or controls engineering.
  • Practical experience with Siemens TIA Portal, STEP 7, or Siemens SIMATIC automation systems.
  • Practical experience with Rockwell Automation Studio 5000, RSLogix 5000, or Allen-Bradley control systems.
  • Working knowledge of HMI programming, preferably using Siemens WinCC or Allen-Bradley FactoryTalk View.
  • Ability to read and interpret electrical schematics, wiring diagrams, and control panel drawings.
  • Experience troubleshooting automated equipment, sensors, motors, drives, and industrial networks.
  • Understanding of industrial control systems, machine sequencing, and automation safety principles.
  • Strong analytical, problem-solving, communication, and documentation skills.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Ability to travel to customer or facility locations when required.
  • Ability to support occasional equipment startups, shutdowns, or after-hours troubleshooting.

Preferred Qualifications

  • Experience with SCADA systems, robotics, motion control, servo systems, or vision systems.
  • Familiarity with variable frequency drives, safety PLCs, and machine safety circuits.
  • Experience in manufacturing, automotive, food and beverage, packaging, material handling, or process automation environments.
  • Knowledge of electrical standards and industrial safety practices.
  • Experience performing PLC migrations, controls upgrades, or legacy system conversions.

Skills and Competencies

  • PLC Programming
  • Siemens TIA Portal
  • Allen-Bradley PLCs
  • Studio 5000
  • RSLogix 5000
  • Ladder Logic
  • HMI Programming
  • Industrial Automation
  • Control Systems
  • Electrical Troubleshooting
  • Equipment Commissioning
  • PROFINET
  • EtherNet/IP
  • Variable Frequency Drives
  • SCADA
  • Industrial Networking

PLC Programmer

Position Summary

We are seeking an experienced PLC Programmer to design, develop, test, and troubleshoot industrial automation and control systems. The ideal candidate will have intermediate-level experience programming Siemens PLCs and Allen-Bradley PLCs, along with a strong understanding of manufacturing equipment, electrical controls, and industrial communication networks.

This role works closely with engineering, maintenance, production, and commissioning teams to improve equipment performance, support system integrations, and ensure reliable plant operations.

Responsibilities

  • Develop, modify, and troubleshoot PLC programs for automated machinery and industrial control systems.
  • Program and support Siemens SIMATIC S7 and Allen-Bradley ControlLogix or CompactLogix platforms.
  • Configure and maintain HMI systems, operator interfaces, alarms, and production displays.
  • Perform control system commissioning, startup, testing, and validation.
  • Diagnose electrical, software, communication, and equipment performance issues.
  • Create and update ladder logic, function block diagrams, structured text, and control sequences.
  • Integrate PLCs with variable frequency drives, sensors, safety devices, robotics, and other industrial equipment.
  • Configure and troubleshoot industrial networks, including PROFINET, PROFIBUS, EtherNet/IP, and Modbus.
  • Review electrical drawings, control schematics, panel layouts, and equipment documentation.
  • Support preventive maintenance, equipment upgrades, and continuous improvement initiatives.
  • Maintain accurate documentation for PLC code, system changes, backups, and troubleshooting procedures.
  • Collaborate with electrical engineers, controls engineers, technicians, vendors, and production personnel.
  • Follow applicable electrical, machine safety, and facility procedures.
  • Provide technical support during equipment downtime and production interruptions.

Qualifications

  • Associate degree, technical diploma, or bachelor’s degree in Electrical Engineering, Automation Engineering, Mechatronics, Industrial Technology, or a related field.
  • Two or more years of hands-on experience in PLC programming, industrial automation, or controls engineering.
  • Practical experience with Siemens TIA Portal, STEP 7, or Siemens SIMATIC automation systems.
  • Practical experience with Rockwell Automation Studio 5000, RSLogix 5000, or Allen-Bradley control systems.
  • Working knowledge of HMI programming, preferably using Siemens WinCC or Allen-Bradley FactoryTalk View.
  • Ability to read and interpret electrical schematics, wiring diagrams, and control panel drawings.
  • Experience troubleshooting automated equipment, sensors, motors, drives, and industrial networks.
  • Understanding of industrial control systems, machine sequencing, and automation safety principles.
  • Strong analytical, problem-solving, communication, and documentation skills.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Ability to travel to customer or facility locations when required.
  • Ability to support occasional equipment startups, shutdowns, or after-hours troubleshooting.

Preferred Qualifications

  • Experience with SCADA systems, robotics, motion control, servo systems, or vision systems.
  • Familiarity with variable frequency drives, safety PLCs, and machine safety circuits.
  • Experience in manufacturing, automotive, food and beverage, packaging, material handling, or process automation environments.
  • Knowledge of electrical standards and industrial safety practices.
  • Experience performing PLC migrations, controls upgrades, or legacy system conversions.

Skills and Competencies

  • PLC Programming
  • Siemens TIA Portal
  • Allen-Bradley PLCs
  • Studio 5000
  • RSLogix 5000
  • Ladder Logic
  • HMI Programming
  • Industrial Automation
  • Control Systems
  • Electrical Troubleshooting
  • Equipment Commissioning
  • PROFINET
  • EtherNet/IP
  • Variable Frequency Drives
  • SCADA
  • Industrial Networking

PLC Programmer, PLC Programming, Siemens PLCs, Siemens SIMATIC S7, Siemens TIA Portal, STEP 7, Allen-Bradley PLCs, ControlLogix, CompactLogix, Studio 5000, RSLogix 5000, Ladder Logic, HMI Programming, FactoryTalk View, WinCC, Industrial Automation, Control Systems, Electrical Troubleshooting, Equipment Commissioning, PROFINET, PROFIBUS, EtherNet/IP, Variable Frequency Drives, SCADA, Industrial Networking

Company Description

Hiring Transparency & AI Disclosure Statement
In compliance with applicable Canadian employment regulations, we confirm that this job posting represents a current, active vacancy within our organization.
We do not use artificial intelligence (AI) tools to screen, assess, rank, or make hiring decisions. All applications are reviewed and evaluated by human recruiters and hiring managers.
If our hiring practices change in the future to include AI-assisted tools, appropriate disclosure will be provided in accordance with applicable laws.