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Technical Support Associate Jobs in Hamilton, ON

Freudenberg

Senior FEA Engineer

Stoney Creek, ON · On-site

Deliver accurate and timely technical support in accordance with internal specifications, industry ... Employment opportunities are available to all applicants and associates without regard to race ...

Ellisdon

Workday Payroll Analyst

Mississauga, ON · Hybrid

CA$75K - CA$95K/yr

Escalate complex payroll or system issues to specialized team members or technical support teams ... Associate or bachelor's degree in human resources, Information Technology, Business Administration ...

PwC

CyberArk Support Engineer

Ottawa, ON · Hybrid

CA$84K - CA$134K/yr

AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive ... Troubleshoot and resolve complex technical problems related to Conjurereported by our customers.

Waste Connections of Canada

Field Technician

Hamilton, ON · On-site

CA$75K - CA$80K/yr

... support to all associates and systems in the company. The chosen candidate will have above average ability to interpret, analyze, troubleshoot and resolve technical problems. Provide both on site and ...

Waste Connections Inc

Field Technician

Hamilton, ON · On-site

CA$75K - CA$80K/yr

... support to all associates and systems in the company. The chosen candidate will have above average ability to interpret, analyze, troubleshoot and resolve technical problems. Provide both on site and ...

Accenture

CCaaS Tech Consultant

Ottawa, ON · On-site

Support risk, issue, and dependency tracking from a technical perspective. Basic Qualifications: * 2-4 years of experience in a Technical Analyst, Associate Consultant, or Engineering support role

Caeus

Simulator Technician I

Hamilton, ON · On-site

CA$58K - CA$62K/yr

Support the technical services team with additional tasks as required. Minimum Qualifications * Associate degree (2-year technical degree) in a technical discipline or 4 years of experience in an ...

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Technical Support Associate information

See Hamilton, ON salary details

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Hamilton, ON is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.72 and $22.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Hamilton, ON? The most popular types of Technical Support jobs in Hamilton, ON are:
What are popular job titles related to Technical Support Associate jobs in Hamilton, ON? For Technical Support Associate jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Hamilton, ON look for? The top searched job categories for Technical Support Associate jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Technical Support Associate jobs? Cities near Hamilton, ON with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Sales Representative

Vertiv Co

Mississauga, ON

Full-time

Re-posted 27 days ago

Vertiv rating

6.8

Company rating: 6.8 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

365th of 487 rated machine equipment manufacturers

Job description

Brief Job Description:

This position will contribute to overall sales for Vertiv in the Greater Toronto and Southwest Ontario market. The Technical Sales Rep manages all sales activities at assigned consultants, contractors and with key end users such as in the data center, IT edge, and telecom space.  The sales representative works independently, is creative, and a critical thinker. The sale representative is required to solve customer problems with innovative solutions for their requirements by offering the most competitive, thorough product and pricing plan to meet the customer's needs, while exceeding sales quotas and business objectives.  This role requires travel within the territory to build relationships and visit sites to propose solutions. 

Responsibilities:

  • Develop and expand relationships with assigned accounts for the promotion and sales of Vertiv products.
  • Interface with Vertiv Thermal, Power, Channel and Service Sales Reps, within the territory, to broaden Vertiv's overall relationship with assigned accounts to win more share of wallet and upselling full solutions on projects.
  • Generate sales in excess of quota for assigned accounts in a manner aligned with business objectives.
  • Contribute to sales excellence with healthy pipeline of opportunities and maintaining forecast data regularly.
  • Develop trusted advisor relationships with key accounts.
  • Ensure a high caliber customer response and satisfaction.  Communicate accurately and effectively with all customers and Vertiv sales associates, culminating in an integrated team sales effort.
  • Specific duties will include but not be limited to: prospecting for new accounts, preparing / configuring product solutions, preparing quotations, follow up, negotiations, closing deals, preparing submittals, order execution, general sales support through regular in-field customer visits.
  • Develop competency in all aspects of internal Vertiv sales and order entry functions and policies.
  • Establish competency across Vertiv products and services and their applications.

Required/ Minimum Qualifications: 

  • Degree in engineering or related diploma in technology.
  • Min. 5 years proven track record of growing sales.
  • Excels in understanding technical products and their applications.
  • High ability to develop and execute sales plans.
  • Excellent interpersonal and communication skills.
  • Attention to detail, experience to avoid mistakes and assumptions both technically and commercially.

Additional / Preferred Qualifications: 

  • Excellent presentation skills, effective communicator.
  • Excellent commercial experience to understand customer(s) and the Vertiv business environment.
  • Strong experience in business negotiations and relationship building activities with customers.
  • Planning, Organizational and Leadership Skills.
  • Ability to work proactively under own initiative, as well as in a team environment.
  • Be an aggressive competitor and keen achiever.
  • Ability to represent Vertiv successfully at meetings to senior management level.
  • Numerate and IT literate with an in-depth understanding of business performance.
  • The ability to work under pressure and to agreed timescales.
  • Self-starter, ability to plan, organize, and manage time effectively. 
  • Excellent customer service skills. 

Travel:

  • Meeting face to face with local clients daily, frequent driving to client meetings.
  • Travel to US from time to time for training, customer visits, and meetings.
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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