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Technical Support Associate Jobs in Hamilton, ON

Engineering Associate

Hamilton, ON · On-site

$70K - $80K/hr

Engineering Associate The Engineering Associate supports civil and structural engineering ... supports. This position serves as a technical resource for foundation design, structural modeling ...

Engineering Associate

Hamilton, ON · On-site

CA$70K - CA$80K/yr

Engineering Associate The Engineering Associate supports civil and structural engineering ... supports. This position serves as a technical resource for foundation design, structural modeling ...

Workday Payroll Analyst

Mississauga, ON · Hybrid

CA$75K - CA$95K/yr

Escalate complex payroll or system issues to specialized team members or technical support teams ... Associate or bachelor's degree in human resources, Information Technology, Business Administration ...

An associate or bachelor's degree from an accredited college or university--or equivalent ... Technical certifications such as HDI Support Center Analyst, HDI Support Center Professional, HDI ...

Simulator Technician I

Hamilton, ON · On-site

CA$58K - CA$62K/yr

Support the technical services team with additional tasks as required. Minimum Qualifications * Associate degree (2-year technical degree) in a technical discipline or 4 years of experience in an ...

Vision Care Associate

Cornwall, ON · On-site

CA$20.15 - CA$26.42/hr

... Technical measuring of eyewear. The pay range for this position is $20.15 - $26.42/hr. Rate of pay ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Warehouse Associate

Beamsville, ON · On-site

CA$20 - CA$24/hr

About the Role The Warehouse Associate supports the day-to-day operations of the warehouse ... Equivalent combinations of education and relevant experience will be considered Technical Skills ...

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Technical Support Associate information

See Hamilton, ON salary details

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How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Hamilton, ON is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.72 and $22.67 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Hamilton, ON?

The most popular types of Technical Support jobs in Hamilton, ON are:

What are popular job titles related to Technical Support Associate jobs in Hamilton, ON?

For Technical Support Associate jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Hamilton, ON look for?

The top searched job categories for Technical Support Associate jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Technical Support Associate jobs?

Cities near Hamilton, ON with the most Technical Support Associate job openings:

Engineering Associate

Spark Power

Hamilton, ON • On-site

$70K - $80K/hr

Full-time

Medical, Dental, Vision

Posted 23 days ago


Job description

Engineering Associate

The Engineering Associate supports civil and structural engineering activities within a high-voltage Engineering, Procurement, and Construction (EPC) environment. Under the direction of licensed Professional Engineers, this role focuses on the design, analysis, and drafting of substation infrastructure, transmission/distribution lines, and industrial structural supports. This position serves as a technical resource for foundation design, structural modeling, and load capacity assessments. This role is primarily office-based with periodic field support required for site inspections, structural assessments, and project execution activities.

What will you do you as the Engineering Associate?

  • Perform structural design and analysis for substation foundations, steel structures, and existing structural modifications.
  • Execute pole line design and analysis usingSpidaCALCand transmission line modeling usingPLS-CADD.
  • Conduct specialized foundation design and modeling with both draft calculation and FEA design software.
  • Provide hands-on drafting support for civil and structural drawing packages, ensuring accuracy and adherence to project standards.
  • Assist with industrial projects, including designing cable tray supports and calculating the load capacity of existing building structures.
  • Perform structural evaluations to determine the load-bearing capacity of rooftops for solar PV installations and solar racking structural analysis.
  • Review engineering deliverables, drawings, and specifications to identify structural risks or opportunities for improvement.
  • Conduct site visits for field verification, structural inspections, and commissioning support as operationally required.
  • Coordinate with Electrical Engineers, Project Managers, and field personnel to ensure technical alignment across multidisciplinary projects.
  • Follow all company and client safety procedures, ensuring designs comply with applicable building codes and utility standards

Spark Power Employee Benefits and Perks:

  • Competitive wages
  • Excellent benefit package (Medical, Dental, Vision, Extended Health, Disability) and wellness spending account option
  • RRSP
  • Company vehicle
  • Career advancement and mentorship opportunities
  • Diverse and exciting industrial, commercial and institutional projects and customer base
  • Continuous training and skills improvement
  • Travel opportunities
  • Paid tooling plus up to $200 annual tool allowance

Do you have the Spark? Here's what we're looking for:

  • Proficiency or strong aptitude to learnPLS-CADD,SpidaCALC, andSAFI.
  • Advanced proficiency inAutoCAD, Civil 3D and Plant 3D.
  • Solid understanding of engineering principles related to steel design, reinforced concrete, and load path analysis.
  • Familiarity with applicable building codes, utility standards, and NESC/ASCE requirements.
  • Strong written and verbal skills with the ability to present technical structural data to non-technical stakeholders.
  • Bachelor's degree inCivil EngineeringorStructural Engineering.
  • 0 to 3 yearsof experience in structural design or a related field. Entry-level candidates with relevant internship experience in utilities/EPC are encouraged to apply.
  • Eligibility and clear intent to pursue a Professional Engineering (P.Eng.) license in Ontario.
  • Previous experience or exposure to high-voltage substations, renewable energy, or industrial structural design is preferred.
  • Valid driver's license with a satisfactory driving record for travel to project sites.


Who is Spark Power?

Spark Power is the leading independent provider of end-to-end electrical services and operations and maintenance services to the industrial, utility, and renewable asset markets in North America. We work to earn the right to be our customers' Trusted Partner in Power. Our highly skilled and dedicated people, located in the communities we serve, combined with our knowledge of the power industry, technology expertise, and commitment to safety, ensures we deliver the right solutions that keep our customers' operations up and running today and better equipped for tomorrow.

Spark Power welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial intelligence tools may be used to support parts of the recruitment and selection process, including application screening

Employment Type: FULL_TIME