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Technical Support Associate Jobs in Gray, GA (NOW HIRING)

CHSGa

Network Administrator III

Macon, GA · On-site

Provides advanced technical support and functions as a mentor to lower-level analysts, willing to ... Azure Network Engineer Associate (AZ-700) * Cisco Certified Network Professional (CCNP) * DRI ...

CHSGa

Network Administrator III

Macon, GA · On-site

Provides advanced technical support and functions as a mentor to lower-level analysts, willing to ... Azure Network Engineer Associate (AZ-700) * Cisco Certified Network Professional (CCNP) * DRI ...

Mercer University

Senior Reliability Analyst

Warner Robins, GA · On-site

$74K - $99K/yr

... technical support services to both government and private industry customers. We are currently ... A high school diploma or Associate's degree and 15 years of directly related experience in aircraft ...

Mercer University

Senior Reliability Analyst

Warner Robins, GA · On-site

$80K - $106K/yr

... technical support services to both government and private industry customers. We are currently ... Ability to obtain and maintain a DoD Security Clearance. • A high school diploma or Associate ...

Avidex Industries LLC

AV Technician - Level 2

Macon, GA · On-site

Associate degree or equivalent experience preferred * Minimum of 4 years of AV/IT technical support or field engineering experience * Strong hands-on experience commissioning and troubleshooting AV ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Gray, GA

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Gray, GA is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $24.52 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Gray, GA are hiring for Technical Support Associate jobs?

Cities near Gray, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Gray, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,624 per year, or $22.9 per hour.

Associate Support Engineering Data Specialist Level 2

Indotronix International Corporation

Warner Robins, GA • On-site

$42 - $53/hr

Contractor

Re-posted 7 days ago

Job description

Indotronix is seeking an :Associate Support Engineering Data Specialist Level 2
Location:Warner Robins, GA
Shift: First, 7:00 AM to 3:30 PM
Is Clearance Required To Start?: No
Bachelor’s degree and 3+ years of experience

Job Description

Develop, update, and maintain technical publications and maintenance documentation for aircraft systems and subsystems. Analyze engineering source data, create publication content, support verification activities, and ensure technical accuracy in accordance with customer and industry standards.

Key Responsibilities

  • Develop and maintain technical publications, maintenance manuals, troubleshooting procedures, illustrated parts breakdowns, and schematic diagrams.

  • Research, collect, and analyze engineering source data and maintenance requirements.

  • Resolve source data gaps, inconsistencies, and documentation issues.

  • Update publication content based on design changes, equipment modifications, and review feedback.

  • Create and review illustration and artwork markups.

  • Validate technical data and identify inaccuracies requiring corrective action.

  • Conduct peer reviews to ensure technical accuracy and compliance with publication standards.

  • Support customer verification reviews and implement required updates.

Required Qualifications

  • 1+ year of experience with aircraft technical data and maintenance publications.

  • 1+ year of experience with tactical aircraft avionics systems, subsystems, and components.

  • 1+ year of experience using Microsoft Office applications (Word, Excel, PowerPoint, Access).

  • Ability to analyze technical documentation and engineering data.

Preferred Qualifications

  • 2+ years of military or civilian aircraft maintenance experience.

  • Experience authoring aircraft technical publications.

  • Experience reading engineering drawings, 3D models, wiring diagrams, and interface control documents.

  • Experience with S1000D and Interactive Electronic Technical Manuals (IETM).

  • Familiarity with XML and Contenta publishing tools.

Education

  • Bachelor's degree with 3+ years of related experience, or an equivalent combination of education and experience.
  • Master's degree with 1+ year of related experience or 7+ years of related experience.
Indotronix logo

About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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