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Technical Support Associate Jobs in Everett, WA (NOW HIRING)

SpaceX

Gateway Fleet Specialist

Redmond, WA

$36 - $51/hr

... technical support associate, quality specialist, process planner, business analyst, or leadership role * Hands on experience with satellite ground stations, antennas; electrical, fiber optic ...

SpaceX

Gateway Fleet Specialist

Redmond, WA · On-site

$36 - $51/hr

... technical support associate, quality specialist, process planner, business analyst, or leadership role * Hands on experience with satellite ground stations, antennas; electrical, fiber optic ...

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Bachelor's or Associate's degree in Information Systems or a related field, or equivalent experience. * 3+ years of experience in IT support or a similar technical role. * 3+ years of customer ...

Crusoe

Cloud Support Engineer

Seattle, WA · On-site

$63.50 - $84.75/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

Crusoe

Cloud Support Engineer

Bellevue, WA · On-site

$63 - $84/hr

You will be the primary point of contact for technical support, ensuring our customers can ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...

McLane Company

Field IT Support Technician

Seattle, WA

$29 - $31/hr

Provide onsite, handson technical support within McLane Distribution Centers * Support both ... Associate or bachelor's degree in information technology, Computer Science, or related field, or ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Everett, WA

Technical Support Associate information

See Everett, WA salary details

$12

$27

$63

How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Everett, WA is $27.28, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $29.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Everett, WA? For Technical Support Associate jobs in Everett, WA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Everett, WA look for? The top searched job categories for Technical Support Associate jobs in Everett, WA are:
What cities near Everett, WA are hiring for Technical Support Associate jobs? Cities near Everett, WA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Everett, WA as of June 2026, with employment types broken down into 92% Full Time, 6% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $56,739 per year, or $27.3 per hour.

IT Business Administration and Technical Support Specialist

Peraton

Silverdale, WA • On-site

$66K - $106K/yr

Full-time

Posted 14 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

50th of 223 rated it services

Job description

Responsibilities

The IT Business Administrator and Technical Support Specialist will provide direct support to the NSWCCD Detachment Puget Sound in Silverdale, WA (approximately 120 staff) and remote support to the Acoustic Research Detachment in Bayview, ID (approximately 50 staff). The role spans two primary areas:

  • Administration of IT assets, user accounts, and access requirements for incoming and departing personnel.
  • Technical and cybersecurity support services across multiple networks, including NMCI NIPRNet, SIPRNet, and unclassified RDT&E environments.

    • IT Business Administration Duties Manage the full lifecycle of government IT assets, including acquisition, issuance, inventory tracking, maintenance coordination, and endoflife disposition for desktops, laptops, mobile devices, and accessories. Process activation, modification, and deactivation of classified and unclassified user accounts, including oversight of SIPRNet token issuance, tracking, and collection. Fulfill shared drive access requests and ensure proper documentation and authorization. Coordinate IT actions and service needs with the NMCI Help Desk and NSWCCD Code 70 IT team on a regular (typically weekly) basis to support ongoing operational requirements.

    Technical and Cybersecurity Support Duties Review and validate system access eligibility through System Authorization Access Request - Navy (SAARN) forms and related documentation. Provide troubleshooting support for desktop and mobile devices, peripheral equipment, network connectivity, and userreported issues across all supported networks. Serve as the detachment Information System Security Officer (ISSO), contributing to the cybersecurity posture of local systems through tasks such as STIGrelated configuration checks, vulnerability scans, patch verification, and documentation updates. Configure and deploy new computer workstations, user accounts, and mobile devices in accordance with applicable Navy and DoD cybersecurity standards, including installation of required encryption tools, authentication certificates, and baseline security configurations. Assist with periodic system updates, change tracking, and compliance activities to ensure alignment with Navy cybersecurity requirements and continuous monitoring objectives.

    Qualifications

    Education:

    High School degree and 6+ years of experience, Associate degree in Information Technology, Computer Science, or a related field and 4+ years of experience, BS degree in IT management, Information Technology, Computer Science, or a related field and 3+ years of experience.

    Qualifications:

    Minimum of three years of experience providing IT administration and technical support within DoD or    Department of the Navy environments, including both workstation and mobile device support. CompTIA Security+ CE certification required. Ability to obtain and maintain a DoD Secret security clearance; U.S. citizenship is required for         clearance eligibility. Candidates with an active Secret clearance are strongly preferred. Demonstrated customer service skills with the ability to interact professionally and effectively with     users at all levels, both in person and through phone and email. Proven attention to detail, accuracy in documentation, and reliability in managing IT assets and user   access requirements. Strong communication skills with the ability to clearly convey technical information and support actions. Experience with basic network troubleshooting; familiarity with network switch configuration is     desirable.Peraton Overview

    Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

    Target Salary Range$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

    What Peraton employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Peraton

    Sourced by ZipRecruiter

    At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

    Industry

    It services

    Company size

    10,000+ Employees

    Headquarters location

    Herndon, VA, US

    Year founded

    2017

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