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Technical Support Associate Jobs in Dolton, IL (NOW HIRING)

Virtucom, Inc.

Technical Production Associate

Chicago, IL · On-site

$16 - $19.23/hr

The technology and support needs of school districts have evolved dramatically in recent years ... Technical Production Associate - Naperville Facility We are seeking detail-oriented and motivated ...

Virtucom, Inc.

Technical Production Associate

Chicago, IL · On-site

$16 - $19.23/hr

The technology and support needs of school districts have evolved dramatically in recent years ... Technical Production Associate - Naperville Facility We are seeking detail-oriented and motivated ...

Virtucom Inc

Technical Production Associate

Chicago, IL

$16 - $19.23/hr

The technology and support needs of school districts have evolved dramatically in recent years ... Technical Production Associate - Naperville Facility We are seeking detail-oriented and motivated ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

... service, technical support, or a related customer-facing role. * Associates Degree or higher ... Excellent written and verbal communication skills, including the ability to explain technical ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

... service, technical support, or a related customer-facing role. * Associates Degree or higher ... Excellent written and verbal communication skills, including the ability to explain technical ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

... service, technical support, or a related customer-facing role. * Associates Degree or higher ... Excellent written and verbal communication skills, including the ability to explain technical ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Dolton, IL

Technical Support Associate information

See Dolton, IL salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Dolton, IL is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Dolton, IL look for? The top searched job categories for Technical Support Associate jobs in Dolton, IL are:
What cities near Dolton, IL are hiring for Technical Support Associate jobs? Cities near Dolton, IL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Service Specialist-Power Burners

Kimmel & Associates

Chicago, IL • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

About the Company

Our client is a world leader in the design and manufacturing of high-performance power burners for residential, commercial, and industrial applications. With more than 50 years of innovation, they have earned a reputation for engineering excellence, dependable products, and outstanding customer support.

Serving customers across North America and beyond, the company's industry-leading burner solutions are utilized in boilers, furnaces, make-up air heaters, industrial ovens, crop dryers, process heating systems, and commercial foodservice equipment.

With approximately 200 employees and nearly $36 million in annual revenue, they continue to set the standard for innovation and quality within the combustion equipment industry.

About the Position

The company is seeking a Technical Service Specialist to become the primary technical resource for customers, distributors, contractors, and the company's sales team. This position combines technical troubleshooting with customer support, helping users diagnose, resolve, and prevent issues involving the company's power burner product line.

The Technical Service Specialist will handle inbound technical support requests, assist with product application questions, and work closely with engineering and sales to deliver industry-leading customer service. This role is ideal for someone who enjoys solving complex electro-mechanical problems while building strong relationships with customers.

Key Responsibilities

  • Serve as the primary contact for inbound technical support related to power burner products
  • Troubleshoot combustion systems, electrical controls, and electro-mechanical equipment over the phone and through electronic communication
  • Assist customers with installation, startup, operation, maintenance, and service questions
  • Interpret electrical schematics, wiring diagrams, and technical documentation to diagnose equipment issues
  • Partner with engineering and sales teams to resolve complex technical challenges
  • Recommend replacement parts, product upgrades, and application solutions
  • Document customer interactions and technical resolutions accurately
  • Support product improvements by communicating recurring field issues to engineering
  • Deliver exceptional customer service while building long-term relationships with distributors, contractors, OEMs, and end users

Requirements

  • Associate degree in Electrical Technology, HVAC/R Technology, Industrial Maintenance, Mechanical Engineering Technology, or a related technical field
  • Minimum of 3 years of experience in technical support, field service, industrial service, or a similar technical role
  • Experience troubleshooting electro-mechanical equipment in one or more of the following industries:
    • Industrial combustion systems
    • Commercial HVAC
    • Commercial foodservice equipment
    • Process heating systems
  • Ability to read and interpret electrical schematics, wiring diagrams, and technical drawings
  • Strong understanding of electrical controls, combustion equipment, and mechanical systems
  • Excellent communication, troubleshooting, and customer service skills
  • Patient, solutions-oriented approach to supporting customers over the phone and remotely
  • Proficiency with Microsoft Office and customer support software is preferred

Benefits

  • Base Salary: $70,000-$80,000
  • Performance-based bonus opportunity
  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement savings plan
  • Paid vacation and company holidays
  • Life and disability insurance
  • Professional development and ongoing technical training
  • Opportunity to work with one of the industry's most respected combustion equipment manufacturers
  • Collaborative culture with long-term career growth opportunities
Employment Type: FULL_TIME
Kimmel & Associates logo

About Kimmel & Associates

Sourced by ZipRecruiter

Kimmel & Associates, based in Asheville, NC, US, is recognized as the premier leader in the executive search and recruitment industry. The company, in operation since 1981, serves numerous industries including construction, supply chain, waste, and recycling, specialty contractors, and private equity. Utilizing their exceptional knowledge and robust industry connections, they assist clients by filling crucial executive and managerial roles that directly impact business performance and growth. The company is guided by a strong corporate philosophy centered on respect, listening, humility, and continuous improvement. Their mission is to foster enduring relationships and to help industries thrive by connecting the brightest talent with superior companies.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Asheville, NC, US

Year founded

1981

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