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Technical Support Associate Jobs in Cochran, GA (NOW HIRING)

Symphona

Audit Senior Associate

Dublin, GA · On-site

$69K - $84K/yr

The Audit Senior Associate supports the Firm's goals and values through all professional ... Research and propose a resolution to technical accounting and auditing matters. * Wrap up ...

Symphona

TBS Senior Associate

Dublin, GA · On-site

$69K - $86K/yr

The TBS Senior Associate supports the Firm's goals and values through all professional ... Research and propose a resolution to technical tax matters. * Prepare complex income tax returns ...

Mercer University

Senior Reliability Analyst

Warner Robins, GA · On-site

$80K - $106K/yr

... technical support services to both government and private industry customers. We are currently ... Ability to obtain and maintain a DoD Security Clearance. • A high school diploma or Associate ...

Merc Mercer

Senior Reliability Analyst

Warner Robins, GA · On-site

$80 - $100/hr

... technical support services to both government and private industry customers. We are currently ... or Associate's degree and 15 years of directly related experience in coating and corrosion ...

Mauldin & Jenkins

Audit Associate - Macon, GA

Macon, GA · On-site

$60 - $80/hr

This requires the development of technical skills and personal qualifications, including the ... Schedule computations of accruals and document the underlying support for those accruals. * Prepare ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cochran, GA

Technical Support Associate information

See Cochran, GA salary details

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How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Cochran, GA is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $21.59 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Cochran, GA are hiring for Technical Support Associate jobs?

Cities near Cochran, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Cochran, GA as of June 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,912 per year, or $20.1 per hour.

Audit Senior Associate

Symphona

Dublin, GA • On-site

$69K - $84K/yr

Full-time

Re-posted 26 days ago

Job description

Summary of Responsibilities:
In fulfilling the Firm's mission, the Audit Senior Associate acts as the fieldwork in charge of accounting and auditing engagements and is responsible for the day-today conduct of the work. The Audit Senior Associate may or may not be licensed. The Audit Senior Associate supports the Firm’s goals and values through all professional communications and maintains positive working relationships. This is an evergreen job posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings.
Essential Functions:
  • Develop a relationship with engagement-related client personnel responsible for A amp;A issues.
  • Maintain contact with client personnel throughout the year; possess a knowledge of the client and the client’s business, especially in relation to accounting and auditing matters.
  • Collaborate on decisions on routine A amp;A matters with a TBS team member, A amp;A Manager, Director, and/or Partner.
  • Make decisions on routine engagement matters.
  • Supervise and review the work of Audit Associates.
  • Coordinate and lead engagement planning processes (under the supervision of a Supervisor, Manager, or Director) including scheduling and planning meetings and fieldwork, discussing with appropriate clients and Symphona personnel to understand the client’s current business activity, designing test work procedures, reviewing minutes and business agreements, audit program preparation, and etc.
  • Perform more difficult or complex procedures, typically related to the higher risk areas of the job (allowance for bad debt, income taxes, and/or revenue recognition).
  • Bring unusual or significant accounting/auditing questions to the attention of the Supervisor or Manager.
  • Research and propose a resolution to technical accounting and auditing matters.
  • Wrap up engagements according to the engagement timetable and alert the
  • Manager or Supervisor of scheduling concerns.
  • Communicate with appropriate individuals within the Firm and document the status of A amp;A engagements. Keep the Director, Manager, or Supervisor informed of all important developments on engagement.
  • Assist in presenting financial statements and other regulated communications to clients at wrap-up meetings.
  • Monitor engagement budget, alert the Supervisor of potential concerns, and suggest fee modification actions.
  • Demonstrate effective project management skills, inspire teamwork and responsibility by engaging team members, and use current technology and tools to enhance the effectiveness of deliverables and service.
  • Achieve an acceptable level of budget realization on services performed and supervised.
  • Control all aspects of client relationships (if a Manager or Supervisor is not assigned to the engagement) related to budgets and client expectations.
Other Functions:
  • Assign work to staff based on their knowledge and capabilities.
  • Provide supervision and on-the-job training to staff assigned to engagements.
  • Support training of team members, offer guidance and direction, and provide constructive criticism.
  • Assist with developing training programs and act as an instructor in professional development programs.
  • Mentor and develop the technical and professional skills of Audit Associates.
  • Supervise and review the work of Audit Associates and Audit Interns.
  • Set goals (personal and professional) and strive to achieve them.
  • Participate in community involvement.
  • Develop sales, writing, communication, interpersonal, and other human relations skills.
  • Expand upon the understanding of the economics of the Audit business and its relation to the firm.
  • Support departmental goals, policies, and guidelines, and make suggestions for improvement.
  • Assume responsibilities as a "champion" in specific departmental software applications or projects.
  • Participate in other administrative activities or other duties as requested by the Partners, Directors, and/or Managers/Supervisors
Qualifications:
  • Bachelor's degree and/or Master's degree in Accounting, Finance or related field.
  • 3+ years of public accounting experience.
  • CPA license strongly preferred.

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